Cannot load photo (There was an error loading this photo)

frizzo2020 dskldkld

Yes Snapseed worked for me by saving a copy. Messaging a photo to myself and then saving said photo worked as well.

Hope this helps.

None of my photos from my Canon and Sony cameras loaded in Photos nor could I edit them, unless I used Snapseed or messaged the photo to myself.

But since the latest update iOS13.3 I noticed that any new photo I imported to my Photos, the photo was able to be opened and edited.

There were still many of my Canon and Sony photos that wouldn't load, open or able to be edited even with the latest update. So what I did, I deleted all those photos which I had uploaded to my iPhone from iCloud.com. These photos remained a problem and I was getting tired of waiting for a fix!

Once I updated to iOS 13.3 I then re uploaded my Canon and Sony photos to my iPhone via iCloud.com and these photos now open. Even my Photoshop artwork opens in Photos, which they used to in iOS 12. iOS 13 screwed everything up.

I don't know how long Apple engineers will take to fix that bug which seems to affect some photos after the iOS 13 update. The support team contacted me a couple of weeks ago and still no fix and no news.

miah12_ dskldkld Last I heard from Apple Support in mid December, was that they was no news on the bug. The Apple Support person basically said it was in Apple Engineers' hands and they would inform Support of any news.

I emailed my Support person just prior to Christmas and I got the same response.

I only found by the latest update iOS13.3 that my issue was resolved. I have no idea, but I suspect Apple was pushing the last two updates to see if the issue was fixed.

I've hear from others that the update fixed some, not others.

This is what happened to my situation since the iOS 13.3 upgrade.

1. My photos can now be loaded and edited and sent to Instagram or any other app.
2. Any Canon or Sony photos which I've uploaded prior to update iOS 13.3 via www.icloud.com will not open in my Photos. I still get the error message Cannot load Photo.
3. So, to fix that, I deleted all my Canon and Sony photos from www.icloud.com which were all uploaded prior to iOS 13.
4. Then I re-uploaded my Canon and Sony photos to www.icloud.com and these will now load and can be edited and sent to Instagram or any other app.

Hope this makes sense and hope that it helps others.

I will still keep on Apple's back about a response to the bug report filed but to be honest I don't think I will get one.

I had the same issue but I also had very limited storage space left on my phone, so I thought this might be the issue. I went into Settings->General->IPhone storage, and let Apple remove some rarely used apps. Once the space was freed, the photos moved from the preview only to the full file

I fixed this issue by freeing up at least 300MB of space on my phone.

I think it doesn’t download photos if there’s not enough space for them.

If you upload to other storage, like google drive, then download on the phone again, the problem disappears on the copy, and you can delete the original. Making a duplicate is not enough ...

I FIXED IT .

1) make space on iPhone . About 10gb or more . Delete or offload apps or clear caches

2) sign in to iCloud on a web browser to make sure the photos are still there , and Accessible.

3) sign out of iCloud on iPhone . Then sign in again

4) on and off the phone .

5) now the photos should start loading . Be patient

I restarted my iPhone twice and it didn’t work . Repeat all steps and it worked on my third restart.

seems like a syncing / back up issue

Great workaround from ma104

Message the photo to yourself. Open the message and save photo and then go into the Photo App and it opens! You can edit and do what you want!

I've just updated my phone with iOS 13.3 which is the latest update just released and I'm pleased to say my issue has resolved.

I hope it works for you all.

I was able to fix it. I just deleted the photo and then recovered it from recently deleted and it worked for me.

Hi all,

I was having the same issue, except I do have iCloud set up for photos. I was able to resolve it by freeing up some storage space on my phone. In order to edit a photo, it has to be downloaded and saved locally from iCloud and this is impossible when you don’t have enough available storage. Hopefully this helps

Yes it def isolates to ios13 and beyond. I have a older iPhone 6 that can not upgrade the iOS past 12.4 or some other. I can use that phone and edit the same photo. On my brand new iPhone 11 in iOS 13.3. Can not edit the same photo. The workaround of deletion and re uploading does work. But it’s a pain.

Just find another workaround... send the photo via Messages to yourself and re-save it. It becomes editable.

Updating to the latest iOS fixed the issue for me.

Freed up some storage on my phone and it fixed itself, dunno why but it might be worth a try

Feanne Yes, that's the workaround I use as well. I also found that I can use the 'Snapseed' editing photo app to open the photo from my Photo Library and edit the photo that way.

I received another phone call today and was assured that the engineers were looking into the bug but they haven't reported their findings back to my Apple Support person as yet.

I will update when I have news. :)