Cannot load photo (There was an error loading this photo)

I think it may be the way the file is written out. Every single .jpeg file I have that has been written out from scanning photos in and has basic fixes in Photoshop will not edit. That is, unless I message it to myself. But most files that come directly from my Canon camera will edit, no problem. I did notice that some camera pics edited previously give me trouble too. Not all .jpegs are created equal, so maybe Apple needs to investigate those differences.

I was thinking the same, since I don’t have any local storage available. I did not free up any space, instead I connected to wi-fi and that allowed the photo to be downloaded for editing.

Same here so I decided to delete the photo and recover it from revelry deleted and it fixed my problem. Hope this helps

I tried renaming files to .jpeg and unfortunately this didn’t work for me :( Basically if I try to transfer photos to my phone via airdrop, icloud, or dropbox, it won’t work. But it *does* work if I download the images using my mobile browser (for example if I access the dropbox link on my mobile browser, or if I upload images to my website and download using my mobile browser). At least I have a workaround but it’s still a hassle and I hope they fix this soon.

I may be able to solve the issue.

Settings

scroll all the way down to Photos

scroll down to Cellular Data

Toggle Cellular Data

Toggle Unlimited Updates

Close and Re-Open all apps including Photos

let me know if it works

Eenglis1 Since I updated to iOS13.3 I was able to edit only newly uploaded Canon and Sony photos, but not edit any of those photos before the upgrade of iOS 13.

So I deleted all my photos on my phone from Canon and Sony prior to the upgrade and re uploaded them to iCloud.com after upgrading to iOS.13.3 and now I can edit and send to Instagram.

I don't know if this helps at all.

I've been speaking to Apple Tech Support and they have no idea what's going on. It's obviously a bug as many people have encountered the same problem in Apple Discussion. Maybe more people should contact Apple Tech Support so they know it's a problem on user's devices.

I too am having this issue and am chalking it up to iOS 13. Never had one issue with iOS 12 until I installed iOS 13. I install all the updates that are supposed to fix issues and then there are more issues it seems. This is ridiculous. I think I need to go back to another cloud service if I want to see any of my photos. It’s been months with this issue and they gave the original poster the runaround and said they couldn’t find anything and others are having the same issue?

I’m PAYING for the cloud service and the only way I can edit my photos that were working before iOS 13 is to airdrop it to my phone and then it works. Come on, Apple. Please fix this. You know this is on your end since so many users are experiencing it. Really tired of this.

You're welcome. Has that worked for you copying your photos? The photos taken on my iPhone which I download from iCloud are fine, I can re upload those fine too. But if I make changes to them via Photoshop then upload them to iCloud, my iPhone won't open the photo.

It took me hours to resolve my issue and it came down to the file extension.

My workaround to the problem is to change the file name to .jpeg via Photoshop and iCloud will open those photos.

I have to do these to all my Canon and Sony photos if I upload to iCloud otherwise my photos won't open.

The Engineers were interested and thanked me for bringing it to their attention. So hopefully they too can see the problem their end.

Sorry I meant to post before today but had a hectic weekend. I had a response from Apple engineers and they told me that they could now see the problem with the photos and the iPhone Photo App from their data collection sync off my iPhone. This was the third data sync with their profile installed on my phone and this time they actually 'captured' the problem 'live' with several of my photos not being able to open in the Photo Library because of the error 'Cannot Load Photo'.

So finally from all the statistics collected the engineers could 'see' the problem.

Apple did tell me that they will contact me again on Friday 1st November with their 'findings' and thanked me for bringing this to their attention. So I believe it's a bug after all.

Hopefully this will bring a fix.

I have finished setting up my new iPhone 11 Pro and I have the same issue for the new photos taken on the Phone. It seems to affect only photos taken with x1 and x2 zoom. x,5 ones open normally for editing. iCloud is disabled for everything.

I have had this issue for over a year now so I am glad someone is trying to get to the bottom of it. Thank you for your diligence! I am going to try the 'Snapseed' app to try and get some of my needed photos.

Updated to latest IOS, but problem still exists. Have spent hours on phone with Apple creative media department, with problem forwarded to engineering. Things worked just fine with IOS12, so I cannot imagine why it is taking so long for the editing problem to be resolved. Snapseed works, but only by saving a copy which is not exactly what I want to do with my work flow.

Having the same issue. I can't seem to find any answers.

Same issue,

and I finally decided to start paying for iCloud storage so I can have all of my photos and it does this?

so disappointing :(