Cannot load photo (There was an error loading this photo)

Hi all,

I was having the same issue, except I do have iCloud set up for photos. I was able to resolve it by freeing up some storage space on my phone. In order to edit a photo, it has to be downloaded and saved locally from iCloud and this is impossible when you don’t have enough available storage. Hopefully this helps

When I click on thumbnails to edit, an error message pops up: “Cannot load photo/There was an error loading this photo/OK”. And it won’t let me upload a screen shot here, due to error code: “The uploaded image file is too big. It should not exceed 5 mB”. Pretty sad when Apple won’t even let you upload a standard sized screenshot of the problem. Can’t even upload my photos to Pinterest for the same reason cuz it gives a “Something went wrong” error message. Tried restarting 5x or more. Problem only started after I installed the latest update.

I’m having the same problem. Only the photos that I’ve downloaded from my canon camera show the error screen. It only pops up when I tried to edit the photo on my phone. It also won’t let me post those specific pictures to Instagram =\

Eenglis1 Since I updated to iOS13.3 I was able to edit only newly uploaded Canon and Sony photos, but not edit any of those photos before the upgrade of iOS 13.

So I deleted all my photos on my phone from Canon and Sony prior to the upgrade and re uploaded them to iCloud.com after upgrading to iOS.13.3 and now I can edit and send to Instagram.

I don't know if this helps at all.

Yes it def isolates to ios13 and beyond. I have a older iPhone 6 that can not upgrade the iOS past 12.4 or some other. I can use that phone and edit the same photo. On my brand new iPhone 11 in iOS 13.3. Can not edit the same photo. The workaround of deletion and re uploading does work. But it’s a pain.

Warzau I don't think Apple cares much about that factor otherwise I'm sure we would have had a bug fix by now. The Apple Support person who was looking after me no longer corresponds which means to me that Apple doesn't care.

You’re right. I was on another thread where there was a issue re starting FaceTime via iMessage app and It and it went on for a year. Others also had the same issue and replied. We all went through the same troubleshooting and through 3 iOS updates and it was never resolved. I really don’t have much hope this would be any different.

Warzau I was thinking about opening up the support ticket again but just thinking about the months I dedicated to this issue and having to be home at a certain time at my PC so Apple could do the same thing week after week collecting my data through my phone via iTunes and then having their profile installed in my phone. Honestly it was like I was repeating myself week after week.

I don't know, if many more don't find out unlike us it will prob be on the back burner. Going back to my issue with iMessage and Facetime our group went through a couple of small updates and then IIRC 2 major ones and it was never resolved.

Warzau I think Apple's issues are quite big not just on iPhone but on Apple Mac side. I've heard that their latest operating system Catalina is creating issues with iMac users using Adobe Photoshop. The file types are all over the place.

So Catalina and iOS 13 came out about the same time.

This is ridiculous and apple should be shameful about this very very unprofessional behavior. I can only wish Big man was here to see how pathetic they have become. Now they cant even fix a simple bug. I smell that this is something they are doing purposely to hide their capped bandwidths. There is no other sane reason to justify this issue.

Is anyone still having this issue??? I’m about tired of Apple. This only started happening after my storage was suddenly full after an update. & everything taking up space on my phone is all in the “other” section so I’m sure Apple is pulling tricks once again (like the battery issue) to try and get people to upgrade.

I am still having this issue. I also use Google Photos and now because the photo aren't downloaded on my phone because of an apple error I can't even use Google Photos as a back up. This issue is SO frustrating.

I FIXED IT .

1) make space on iPhone . About 10gb or more . Delete or offload apps or clear caches

2) sign in to iCloud on a web browser to make sure the photos are still there , and Accessible.

3) sign out of iCloud on iPhone . Then sign in again

4) on and off the phone .

5) now the photos should start loading . Be patient

I restarted my iPhone twice and it didn’t work . Repeat all steps and it worked on my third restart.

seems like a syncing / back up issue

I’ve had had this issue for a while and can’t find a single solution that works (and I’ve tried all of them).

At this point I’m starting to think it has something to do with the fact that I have photos and videos dating back from 2015, and almost 10,000 files in total clogging up the sync and upload feature. I’ve decided I’m just going to start using Google Photos as my backup for the bulk of them, and only keep somewhat recent photos stored in iCloud/locally. Hopefully that will fix the issue. It’s incredibly irritating that I can’t play back a video I literally just took and until Apple fixes it officially I don’t feel like spending any more time worrying over it.