error code 4010 why does it keep showing

Apparently the only Apple employee that knows what error code 4010 is the person who created it. My support person has been trying for a long time now and I'm having trouble finding a direct answer on the internet. If you see an error in iTunes on your Mac or PC is no help with error 4010. People should not be directed to that page.

Error 4010 is usually an interference via your firewall or Antivirus. If you go into Windows Security and go to the Firewall & network protection tab, you can disable your public & private firewalls temporarily while you restore & update your apple device. You're welcome in advance :)

If it still doesn’t work with a genuine Apple cable, you are going to have to turn off your windows firewall while you do the operation. Just put the phone into recovery mode https://www.makeuseof.com/tag/restart-iphone-recovery-mode/, turn your windows firewall off, then plug the phone into your computer and iTunes should say there’s a phone in recovery mode would you like to update and restore. Just say yes and you should be good to go. If you are using a third party antivirus you need to turn that off with the firewall, windows and Apple stuff just doesn’t play well together sometimes with their security. DON’T FORGET TO TURN IT ALL BACK ON AS SOON AS YOU ARE DONE. 

Good luck bud, have a great day!

It is 12th of December 2019 at the time of writing this. I was not able to use macOs High Sierra anymore to factory reset iPhone 6S Plus in DFU mode. I had to upgrade my macbook pro laptop macOS to Maverics in order to bypass error 4010. I was not successful using Windows 10 Home either.

AppStore of macOS High Sierra did not offer any updates for iTunes. AppStore did not initially provide any updates for iTunes just after upgrading to Maverics was complete either. I plugged in my genuine Apple Lightning to USB cable to my iPhone 6S Plus phone while iTunes application was open on macOS Maverics. At this point iTunes gave me an information box that the iTunes application needs to download updates. I assume updates for iTunes application itself because it closed and relaunched after completing the download. There was a brief "validating with Apple" style of information on top part of the iTunes application displayed at the point of process where the error 4010 had previously jumped in.

My conclusion is that error code 4010 could also be interpreted as "Unfortunatelly you seem to be one of our customers prone to drag down the speed of information technology development. We want you to buy all of our latest models of equipment at least every second year - with happy face of course."

I do not know which I would be more pleased. To see the second coming of Jesus or Steve Jobs raising from the dead.

Turn off windows defender and antivirus, put your phone into recovery mode then plug it in. Make sure you are using genuine apple cable, cheap gas station cables may charge ok but they don’t carry data very well and windows antivirus and firewall doesn’t play well with Apple sometimes it’s just a fact of mixed operating systems. Follow this advice and it should get you through as it has a lot of other folks.

Hello,

Since I want to restore my iPhone SE, I have the same message who tell me that iTunes can't restore my phone, error 4010.

So I tried many things to fix this f*cking error, and the last thing I've do solved my problem.

I've just disconnect my Apple account on iTunes and retry the restoration, and at this moment, the process ended successfully!

I hope my answer will help you!

PS: Sorry for my roughly English, I'm French! ^^

Hello,

Welcome to Apple Support Communities!

I understand from your post that you're getting error code 4010 when trying to restore your phone. Ia m happy to help.

Try the steps provided in the article below.

If you see an error in iTunes on your Mac or PC

Are you a subscriber of iTunes Match?

Keep posted on your progress.

Have a great day!

I would be concerned about a random Internet page, because it might have been a hacked copy that contains spyware or viruses. The right page to download it from is https://apple.com/itunes, and you are correct, the version in the Microsoft store does not include the iPhone drivers. It is only for managing music in Windows.

Disabling my firewall and Defender AntiVirus was also not solving the problem for me. I was about to give up and decided to uninstall the iTunes Windows 10 Store App (through Add or Remove Programs) and downloaded and installed iTunes for Windows available from the Apple - Support - Downloads page: https://support.apple.com/nl_NL/downloads/itunes

I know it sounds dumb but throw that aftermarket cable to the side and buy an actual Apple charging cord and use that. Cheap aftermarket cables are in general fine for charging but won’t do data for all the rice in China. It is a fact, I know how dumb it sounds but that is the issue.

I have done everything listed in the replies. I have made sure and used the right cable. Itunes is up to date as well as windows. Firewall and antivirus are disabled and yet it is still stuck on preparing iphone. It is in DTU mode as i type this plugged into my laptop stuck on the preparing screen. Does anybody have any idea what is going on?

Update*

I wound up taking my phone to a service provider near me. I was told that it was hardware related so my warranty covered it. Apple shipped me a new phone. I wish I could give more info to help somebody but I can’t.

You were right, just disabling windows firewall during the updated solved the issue,

Still updating but it started process and progress bar is moving along as the itunes shows same progress.

Will update when finished

Well then turn off your windows firewall and try it again windows firewall and antivirus sometimes doesn’t play well with Apple. Please don’t be snippy about it I don’t work for Apple ad I help you people out of kindness without a dog in the fight lol. a lot of folks have been helped by my advice so take what you can use and leave the rest.

I was having this problem while attempting to restore a prehistoric iPad 2 on Windows 10 pro. Due to this thread I tried turning off my private and public firewalls, to no avail. It did eventually work when I turned off domain firewall, private and public firewall, real-time and cloud-delivered antivirus protection. I'm unsure which of those additional three did the trick, but it did work.