error code 4010 why does it keep showing

Update*

I wound up taking my phone to a service provider near me. I was told that it was hardware related so my warranty covered it. Apple shipped me a new phone. I wish I could give more info to help somebody but I can’t.

Well then turn off your windows firewall and try it again windows firewall and antivirus sometimes doesn’t play well with Apple. Please don’t be snippy about it I don’t work for Apple ad I help you people out of kindness without a dog in the fight lol. a lot of folks have been helped by my advice so take what you can use and leave the rest.

i tunred off my firewealls and had to keep restarting my whole computer just because itunes is weird on windows 10. took 5 tires but it worked for me. (error 4010 on ipad 2 64gb) i bought it second hand it was itunes locked

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I struggled with this for several days. I attempted changing firewall settings, swapping out usb-c cables, deleting iTunes cache, and reinstalling iTunes entirely. All failed.

What finally worked for me was to restore my Apple TV using another computer. I simply used my wife’s desktop, and the iTunes restore function worked the first time.

Disabling my firewall and Defender AntiVirus was also not solving the problem for me. I was about to give up and decided to uninstall the iTunes Windows 10 Store App (through Add or Remove Programs) and downloaded and installed iTunes for Windows available from the Apple - Support - Downloads page: https://support.apple.com/nl_NL/downloads/itunes

Hi, since you don't tell which itunes platform do you use, I'm telling my solution to errorcodes 4010,4017,(-18),75.

I deleted and reinstalled itunes on Win10, after I did that, my iphone8 got updated.

Don't deactivate the firewall, which means putting the system at risk.

You need to turn your windows firewalls off they don’t play well with apple products it’s oil and water they don’t mix. Also make sure you are using a genuine apple cable it matters

Antivirus must be turned off, on my laptop.

The issue is the firewall on Windows computer. Turn it off and reset iPad will work😊

I ran into this when trying to DFU an iPhone 6 Plus, and thought for a minute that I'd bricked the **** thing.

In order to get a restore to successfully run, I had to disable not only Windows 'security', but also my 3rd party antivirus (BitDefender). Once all that was shut down, the restore finally ran successfully.

Now we'll see if a DFU reset will make it quit eating battery even in Airplane mode...

Probably something with antivirus is still on , or you should try other computer, or try to install new latest ios

Hello,

Welcome to Apple Support Communities!

I understand from your post that you're getting error code 4010 when trying to restore your phone. Ia m happy to help.

Try the steps provided in the article below.

If you see an error in iTunes on your Mac or PC

Are you a subscriber of iTunes Match?

Keep posted on your progress.

Have a great day!

Hi, I literally went through every possible solution suggested in this thread. Uninstall/reinstall itunes, turn off firewall, update Windows... to no avail. The only solution that worked for me was to Google "unlock ipad without itunes". There are a bunch of (predominantly Chinese) companies that do this for you, but I could not find one that was free. The lowest price I could find was for £25 (29USD). Someone with more patience may find a cheaper and/or free software - if so, do reply here for the next person. All I can say is that it took about 10 minutes and worked a treat. I would leave the name of the company here, but wouldn't want peeps to think is a fake review.

I just fixed it by trying over and over and over until the loading bar went further then before. Then it failed again so I figured I had some progress and kept trying. It finally restored after about 5 hours of trying.

jjaime12 wrote:

So having this error its really annoying that the company who created a great device has so many restrictions on this. Error 4010 is brick error meaning that it might not even work i hate this so much

If you had taken the time to read the thread you posted to you would know that this error shows a problem with your computer’s USB port or software driver. And solutions are included in the thread.