Macbook Pro stuck on loading screen/frozen if I manage to login.

Hi - I have a Macbook Pro and since using wireless headphones with it I have had the following issues:


  • Frozen on loading screen
  • Cannot login unless logging in through Safe Mode
  • When logged in through Safe Mode the internal speakers are not showing up in settings. I have tried reconnecting and disconnecting wireless headphones and it is still not working.
  • I have tried every kind of restart (holding option, command, P & R etc) and nothing is working
  • I have tried installing the latest OS update and it will not work


Please help !!!

Posted on Oct 1, 2019 10:10 PM

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Question marked as Top-ranking reply

Posted on Oct 3, 2019 7:04 PM

Did you erase the drive to perform a clean install?


Did you migrate your User account or data/settings?


If you erased the drive and created a new user account without migrating anything from your old account or backup, then it implies a hardware issue. Since Safe Mode worked I doubt you have a hardware issue.

If you only have an issue after migrating the old user account and settings, then one of those items is the source of the problem. Either you must manually migrate your stuff or you must disable or delete possible corrupt preference files from your user account.


Boot to Recovery or Internet Recovery Mode

Erase the drive

Install macOS

Create a new user account during initial setup.


Do you have the Login issue?


Use Migration Assistant to only migrate your user account.

Do you have the login issue? If so, then disable the Login Items.

If you still have issues, then try deleting some user preference .plist files from ~/Library/Preferences/



Before reinstalling again, lets check the health of your hard drive/SSD using DriveDX. Post the DriveDX report here using the "Additional Text" icon which looks like a piece of paper. Post the report even if the drives appear healthy. Post a report for each internal drive.

6 replies
Question marked as Top-ranking reply

Oct 3, 2019 7:04 PM in response to Nubbzy

Did you erase the drive to perform a clean install?


Did you migrate your User account or data/settings?


If you erased the drive and created a new user account without migrating anything from your old account or backup, then it implies a hardware issue. Since Safe Mode worked I doubt you have a hardware issue.

If you only have an issue after migrating the old user account and settings, then one of those items is the source of the problem. Either you must manually migrate your stuff or you must disable or delete possible corrupt preference files from your user account.


Boot to Recovery or Internet Recovery Mode

Erase the drive

Install macOS

Create a new user account during initial setup.


Do you have the Login issue?


Use Migration Assistant to only migrate your user account.

Do you have the login issue? If so, then disable the Login Items.

If you still have issues, then try deleting some user preference .plist files from ~/Library/Preferences/



Before reinstalling again, lets check the health of your hard drive/SSD using DriveDX. Post the DriveDX report here using the "Additional Text" icon which looks like a piece of paper. Post the report even if the drives appear healthy. Post a report for each internal drive.

Oct 3, 2019 7:22 AM in response to Nubbzy

Nothing major stands out. Since you can log into Safe Mode, then disable the Login items. When you go to restart the computer make sure to uncheck the "Open items on Login" which is shown on the shutdown confirmation window.


If that does not help, then perhaps the issue is with one of the Safe Mode disabled Launch Agents/Daemons listed in the EtreCheck report for Java, Adobe, or EA Origin. You can try manually disabling them or just uninstall that software while in Safe Mode. EA Origin would be my first pick to uninstall.

Oct 3, 2019 4:01 PM in response to HWTech

Thanks again for your reply.


Update: I have done a complete factory restore on my MBP and still having the same issues. I currently have no third party applications installed yet if I manage to login normally my whole computer will freeze unless I continuously move the cursor...


This all started once I updated my MBP to the latest High Sierra update.


Im at a loss of what to do next?.....

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Macbook Pro stuck on loading screen/frozen if I manage to login.

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