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Level 1

4 points

New iPad asking for passcode after restart, but doesn’t accept correct code.???

Our new iPad is asking for a passcode after restart, it is showing the full qwerty keyboard and not accepting passcode that we put in on set up, why is this and how do we resolve and access anew iPad?

iPad Pro 9.7-inch WiFi, Cellular

Posted on Oct 2, 2019 1:59 PM

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QuickPost

Level 10

103,305 points

Posted on Oct 2, 2019 2:34 PM

Hello,

Please refer to the following Apple Support document.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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New iPad asking for passcode after restart, but doesn’t accept correct code.???

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