Apple watch S4 call failed

Hello

since I updated to WatchOS 6 when i try to execute a call from my Apple Watch the call fails even if i pick a call form my iphone ill be able to talk for couple of seconds and then it fails


iPhone SE iOS 13.1.2

Apple Watch S4 WatchOS 6.0.1

Apple Watch

Posted on Oct 2, 2019 10:23 PM

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Question marked as Top-ranking reply

Posted on Jan 19, 2020 3:45 PM

Hi Everyone. There is another (short) post regarding same issue. It's called "AW Cellular S3 Nike - Call Failed every time... A solution was posted on that string that worked for me as I can now answer calls on my watch. It states:


On your iPhone, go to Settings > Phone, and turn off Wi-Fi Calling and Calls on Other Devices.


In the Watch app on your iPhone, go to My Watch > General > Enable Handoff, and disable Handoff.


Restart both devices, then turn these features back on.


Here's more about Wi-Fi Calling and how calls are delivered to other devices:

Make and receive calls on your Mac, iPad, or iPod touch - Apple Support

Make a call with Wi-Fi Calling - Apple Support


Let me know if this works, test while connected and not connected to Wi-Fi.


Good luck.


Thanks for using the Apple Support Communities.

308 replies

May 20, 2020 6:06 AM in response to MarkvS1984

I can totally accept that this is due to the operating system on the iPhone. In my case, ever since updating to 13.XX my iPhone SE Bluetooth connection to all devices has become unreliable. Remote Siri activation from in my primary vehicle vehicle fails 50% of the time. Remote Siri activation from third-party wireless music headsets suffers a nearly 100% failure rate since updating. Siri in my second vehicle has suffered a 100% failure rate since the update to 13. Phone calls, Siri, dictation from the watch all suffer.


Even the audio quality of the Bluetooth connection to my dedicated Plantronics telephone headset have suffered since the update.

Oct 24, 2019 1:44 PM in response to MichelleT18

No it does not help. I have the same problem.

I unpaired AW and re-paired it and problem still exist. Latest WatchOS lates iOS....and this it does not help.

Apple Watch now is piece of crap, which does not work. I pickup calls with Apple Watch but it drops connection / calls after few seconds. People are thinking I rejects their calls. ...and they could think that I am rude. Please report this to Apple and please. The problem EXISTS...



@Gam3ngine

Please report the problem as a bug on feedback website.


Apple makes so buggy software nowadays that it is frustrating....

Oct 30, 2019 8:25 PM in response to Gam3ngine

I have iPhone SE (iOS 13.1.3) and Apple Watch Series 4 Nike (WatchOS 6.1).

I have the same “CALL FAILED” problem. Generally can’t make calls.

I spent a lot of time with Apple Support, but still can’t fix the problem.

I even went to Apple Service to claim warranty and get a new replacement.

But the same problem returns as soon as I updated the Watch with the latest WatchOS.


All the fixes are pretty much temporary. It would work for a little while and the problem just comes back.


Nov 11, 2019 10:32 AM in response to B3N14M1N

I have several iphones and apple watches

if i use an iphone se ios 12 with apple watch ios 5 no problem and everything works perfect

now

when i used another iphone se ios 13 and apple watch 6.1 calls failed and siri not responding well

the rest is very slow

this issue happens on bluetooth and sometimes even on wifi

i will let you know soon if something change

thanks


Nov 21, 2019 6:35 PM in response to B3N14M1N

iphone SE ios 13.2.2 / watch 4 os 6.1


I have the same problem and exactly the same experience. When I try to make a call from my watch after my phone locked for a while, it happens and after screen on or unlock the phone, it works. I also doubt the developer touched BT wrong way in watch os 6.


iphone 13.2.2 & watch os 5 => was ok

iphone 13.2.2 & watch os 6.1 => started problem

Nov 25, 2019 4:00 PM in response to Gam3ngine

I feel better reading this as I realised that this is an issue with the latest watchOS6.1. I have the latest Watch OS and IOS 13.2.3. I have a series 5 watch and an Iphone 11 Pro.


I can confirm that the cycle described earlier with the call working on the watch when the phone is unlocked and locked afterwards for a period of time. Then the watch seem to lose its connection (Get the dreaded call failed).


Lets hope that Apple will issue a patch as being able to make calls from the watch is the first reason why I got the watch.




Nov 26, 2019 5:13 PM in response to Gam3ngine

Over the last two months, I had my phone and my series 4 watch replaced. One would think that with that the issue has been solved. Wrong! at the Apple Genius Bar (Apple Ingenious Bar, rather) they tried to explain to me this way. Explanations are in chronological order:

  1. “there is no issue with your watch”. (Proved them wrong. Showed them the inconsistent data between health app and the duplicate device list)
  2. “There COULD be an issue with the watch”. (They sent it off and email came back: We will be replacing your device.)
  3. Since the issue was still there, they said “there could be an issue with your phone” so off they sent my phone. A week later message comes “We will be replacing your device” (At this point i was laughing my head off. Fine with me, new watch, new phone...they are absolute idiots.)
  4. When I paired the new watch with the new phone, I used a different Apple ID, wiped clean, no health data...still two devices in Data Sources. What it also does, connection between the watch and the phone is slow and Siri often takes a minute to respond. At this point I could not be bothered. However, I did notice a difference: under watch OS 5 there was only ONE device listed. The moment I updated the watch OS, immediately 2 watches came up. And the very same thing happened with both Series 4 Apple Watches. So IT IS SOFTWARE RELATED ISSUE. My boss just got his new Apple Watch and new iPhone. He never had an Apple Watch ever. Paired the watch and he also has duplicate devices in the Health app data source/device source. 1 devices actively paired with the phone but does not receive any data. 2nd device, “no longer paired” with iPhone receives all data!

Lesson: Apple both employers and employees do not have the backbone to say: Yes, the operating system has a major bug. We don’t know how to fix it at this stage. We are sorry.” No, instead, they pretend there is no problem, no responsibility, no integrity. Only lies, lies, lies. At least when Steve Jobs was at the steering wheel, he had the guts to admit. Mr Cook is always cooking up something that people eat up and then get sick. But we are fed up. No more Cookies, please!

Dec 10, 2019 12:44 PM in response to Toaster45

well updated to iOS 13.3 and watchOS 6.1.1 and after a short time of everything working perfectly Siri and other apps requiring connection on the watch started to fail or lots of lag and "oh oh, lost the connetion let me try again" after about 30 minutes. I've tried the usual switching off and one, couldn't re-pair the watch though as the watch app on the iPhone SE doesn't work properly now, the Re-pair watch button refused to work.


So I'm going through the motion of restoring the iPhone back to 13.2.3


Come on Apple, sort this mess out.

Dec 11, 2019 1:02 AM in response to Steveatesh


Last updates didn’t fixed the bug. But (yes, it sounds a mockery) has even worsened it. 

Calls still drops, AirPods disconnects,  Siri is still unresponsive. If you try to answer a message using dictation on Apple Watch, you’ll remain stuck on the black watch’s display (that one with the Siri waveform) but nothing happens. 

Ok, we all knows all this. BUT: there’s a new entry. Try to  use AirPods (gen 1 in my case) with  instagram stories or YouTube: Audio is jerky. You can’t! 

It’s a real, unacceptable shame. 

We should ask for an official answer and a sort of compensation, till they fix all this insane mess. 

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Apple watch S4 call failed

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