Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"Apple wants to make changes"

I accidentally assumed that Apple actually wanted to make changes and it kept popping up so I filled in the pop-up. Now I looked up what this was about and now I apparently have a virus on my macbook pro. Please help me on what I should do so I can get rid of this as soon as possible because Apple doesn't want to help me with this.

MacBook

Posted on Oct 2, 2019 11:30 PM

Reply
Question marked as Best reply

Posted on Oct 2, 2019 11:35 PM

If you have received alert like - "Your Mac is infected or Virus found. Click to remove."

You can first remove the application that has been recently installed on your Mac which is not required.

Also you can contact Apple Care from support.apple.com


2 replies

Oct 2, 2019 11:42 PM in response to curlydanny

You may be able to remove the issue and safely continue use of

Mac by using this free version Malwarebytes from maker's site:

https://www.malwarebytes.com/mac/


Do not use the item you already installed that may further do harm

to the mac or its files; some items only mess up the browser, others

are adware or malware. ~ These are not Viri.


Good luck & happy trails!🌞

"Apple wants to make changes"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.