Level 1

31 points

iphone 11 pro max crashing

Since 10/2/19 i have encounter a bug where my iphone 11 pro max is crashing. The phone will randomly shut down and restart it self. I could be watching youtube or doing anything on any app and the phone will shut down and restart, even on full charge. At one instance it did that multiple times in a row. Every time it would restart i would add my passcode and get on home screen and it would crash again. It just did that today too. I am currently on the latest update 13.1.2. Anybody else have the same problem?

iPhone 11 Pro Max

Posted on Oct 3, 2019 7:39 AM

Top-ranking reply

ricki0207

Level 1

8 points

Posted on Dec 16, 2019 6:50 PM

I just rec’d a new iPhone 11 Pro Max 2 days ago. After charging (came with zero charge) and backing up from ICloud, it began to just shut down. I’d put the phone down and pick it up to a black screen. Would have to press the button and apple logo would appear and password due to restart was required. Went through apple support and after HOURs of effort including updating iTunes, and doing the update through iTunes, the problem persisted. I was told it must be SW related and it was suggested I set up as a new phone. Reluctantly I tried this and after about 7-8 hours where I slowly MANUALLY reset up and configured my phone , linked to my watch etc the problem resurfaced. The same exact issue and sometimes it would even turn itself on when I picked up the phone (no button press). So off to the apple store I went where the analytics showed multiple “panic” logs. They confirmed it was HW then and provided me a replacement for my 2 day old phone. Apparently the guy had never seen this on this phone but this thread has me wondering. So for those of you with this same issue - it’s not your case. It’s not your SW. And it’s not from copying the image from your old phone. Check the analytics log and look for files that say panic... apparently just a couple is not an issue but if there are several.... red flag. Problem will not just resolve itself.

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148 replies

MrDallis

Level 1

8 points

Apr 27, 2020 12:02 PM in response to aliennist

I am sure they have heard our tale in so many versions however, it has been 6 months if this for me and all I have gotten was " we can exchange your phone" . And then I am given another bad phone.

mreza120

Level 1

4 points

May 3, 2020 6:27 AM in response to parag211

i have the same problem

during my call suddenly phone shutdown and restart after 4 -5 minutes

Lee86-

Level 1

4 points

May 28, 2020 4:04 PM in response to parag211

My phone restart itself once a day. And this is already at the end of may. Does anyone know if we can still get new phone from Apple? I bought my during launch week.

Jun 9, 2020 8:21 PM in response to parag211

Me too am facing the same issue,, i don't know the issue,,, have update my pi hone over and over,,, i even free all spaces on it

Jul 23, 2020 12:18 PM in response to Studssuraj

A ton!

MrDallis

Level 1

8 points

Jul 23, 2020 2:39 PM in response to Power-down-frustration

Second device for me and same problem. I'm Just done with all apple products. Way too many issues with a clueless product support team for something so expensive.

sharin80

Level 1

4 points

Aug 14, 2020 11:47 PM in response to parag211

my iPhone 11 Pro max can't restart after I've done my backup the apple logo keeps pop on and off. Please advice how I should do from here. Thanks

Wistey

Level 1

4 points

Aug 15, 2020 12:14 AM in response to parag211

How i can remove another device from my phone

Oct 12, 2020 8:08 PM in response to parag211

i just bought my iPhone 11 on oct 6th and it keeps crashing I don’t understand why and it needs to be fixed ASAP I didn’t spend almost a thousand dollars for Android quality.

Willywin

Level 1

8 points

Oct 11, 2019 2:31 AM in response to antollamh

I have the same problem started last night playing a game suddenly reset, so I hard rebooted it all seamed ok. This morning listening to an audio book 3 times it’s self rebooted. Come on Apple this is not a cheap phone I got the 512gb lo one to make sure I’d not run out of memory. I shall be off to the local Apple store tomorrow.🤬

Oct 15, 2019 10:01 PM in response to parag211

I too had this issue. 256gb Green 11 Pro Max. Tried fresh install via finder when connected to computer to no avail. Installed iOS 13.1.3, crashed an hour later. Apple is sending me a new phone. I do not believe it's related to software as that was ruled out with the clean install of iOS connected to a computer with no data pulled over.

Oct 15, 2019 11:09 PM in response to datawrestler

I've done a complete reinstall through iTunes, but iPhone 11 Pro Max Green 256Gb keeps crashing a few times a day. At random use. I noticed two things: (1) after restart the 'dark mode' has changed back to 'light' and (2) I did'nt need to enter my simcode, which is normally done when phone is shut off and on again. So it seems that the restart is not a 'complete restart' although the apple logo appears while the sudden shutdown takes place. I will talk to Apple support in two hours again.

Willywin

Level 1

8 points

Oct 15, 2019 11:19 PM in response to Arthurkruisman

I have a replacement coming today for my 11 pro max 512 midnight green. Hopefully it will fix the issue, was exchanged with no dramas. So I think they knew there is an issue, what it is I don’t know as the few days I've had it I love it. Will keep you posted how the new on fairs. 😊

Oct 16, 2019 3:39 AM in response to Willywin

I contacted Apple Support who eventually suggested a full restore of the phone via itunes, as other people have suggested. I backed up the phone to be sure, and then did the full restore (restores all the software I guess). This was fairly quick, and worked very well (I had changed by backup password first just to be sure, since I had trouble with this in the past). Result - crashed a couple of times as I was setting up the phone, and has crashed again this morning. i.e. this is not the solution. Maybe changing the phone is the only option left

joppy

Level 1

4 points

Oct 16, 2019 5:40 AM in response to antollamh

My saga continues. My primary reason for posting this was for any Verizon customers. On Sunday, my wife volunteered to use chat to get a new phone. After a long time she was able to get a reference number and was chatted that the phone should arrive Monday or Tuesday. When it did not come Tuesday, I called (no chat) and it turned out that what they were sending was a return label! And the tracking number showed that it had not been mailed! I then asked them to send out a phone and they said that they would need the original one back first! I spoke with at least six supervisors with the same answer.

I then drove to the official Verizon Wireless store and the guy said that is not the way it should happen. He spent five minutes on his computer and now I have a tracking number showing that a new phone and sim card are to be delivered tomorrow.

The above is just relevant for Verizon customers.

11 Pro Max Midnight Green 512 GB (Verizon Carrier)

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iphone 11 pro max crashing