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Question: My iPhone 11 disconnects from WiFi while using FaceTime (video)

While FaceTiming using my new AT&T iPhone 11, the phone disconnects from my home WiFi during the FaceTime, then reconnect as soon as I end the FaceTime. All software is up to date as of this posting.

iPhone 11

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Oct 5, 2019 8:20 PM in response to Chriscampbell98 In response to Chriscampbell98

Hi Chriscampbell98,


Thanks for reaching out in Apple Support Communities. I understand that while you're using FaceTime the Wi-Fi on your iPhone is disconnected. I'll be happy to help.


Is Bluetooth on? If so, go to Settings > Bluetooth and disable it and then test your Wi-Fi connection.


Then go to Settings > Cellular and disable LTE and test. After testing, don't forget to reenable your LTE.


Let me know how things go.


Best regards.

Oct 5, 2019 8:20 PM

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Oct 14, 2019 3:20 PM in response to bryanr14 In response to bryanr14

Hi! I got my iphone 11 a week ago or so and have been having this same issue. Whenever I facetime my wifi drops and it goes to LTE. As soon as I’m done the call, WiFi picks right back up. I first tried “leaving” my wifi network and rejoining but that didnt work. I stumbled on this and when I tried it, I facetimed my mom and wifi stayed on for about 30 seconds and then changed over to 4G. So now why wont my wifi stay on during facetime? Thanks!

Oct 14, 2019 3:20 PM

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Nov 8, 2019 5:19 AM in response to KAT-0415 In response to KAT-0415

I am also having this issue. I call my wife and kids every morning and I’m on Wi-Fi or standing next to a Wi-Fi access point and it won’t show connection to Wi-Fi during the call and the picture is very choppy (my wife is also on Wi-Fi (very strong Wi-Fi at home)) this is a huge problem and needs to be fixed. Are you “APPLE” seeing this issue in testing?? Please help us.

Nov 8, 2019 5:19 AM

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Nov 17, 2019 8:57 PM in response to bryanr14 In response to bryanr14

Same issue. Wifi works fine until I Facetime someone. Seconds into the Facetime call Wifi drops to LTE. Seconds after I end the Facetime call, my phone reconnects to Wifi. I have a iPhone Xs Max, IOS Version 13.1.3. Wifi works fine at all times until Facetime.

Nov 17, 2019 8:57 PM

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Nov 20, 2019 10:42 AM in response to Chriscampbell98 In response to Chriscampbell98

Me and my wife have the same issue. iPhone XS Max & iPhone XS both running iOS 13.2.3.


Every time we Facetime each other which is a lot WiFi drops then reconnects after we hang up.


Totally unusable, so we are using the inferior FB Messenger as a last resort.

Nov 20, 2019 10:42 AM

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Nov 21, 2019 11:30 AM in response to Chriscampbell98 In response to Chriscampbell98

I am having the same issue and it’s so bad that the quality is heavily impacted on FaceTime. Does anyone know if there any steps we can take to fix or do we need to wait for a patch fix? I FaceTime a lot with family and it’s so bad because it goes on LTE and I have only one bar in my house.

Nov 21, 2019 11:30 AM

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Nov 28, 2019 2:46 PM in response to shipon99 In response to shipon99

Same problem. Latest iOS on a brand new 11 Pro Max.


Rang support and they advised to reset network settings. That hadn’t fixed it.


I also noticed that if I go to Settings > Mobile Data, the phone will partially crash.


Agent suggested it might be to do with having Wi-fi calling enabled. Haven’t tried disabling that to see if it helps.


Frankly an appalling bug.


Nov 28, 2019 2:46 PM

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Question: My iPhone 11 disconnects from WiFi while using FaceTime (video)