My iPhone 11 disconnects from WiFi while using FaceTime (video)

I am having this same issue. I am so frustrated with this because for one my cellular service is not the best within my home and also because I FaceTime quite a bit at home the issue is causing me to reach my “unlimited” 4G speed data limits before the month is up.

At this point it's most likely a bug in iOS 13. I'm actually having this issue on my iPhone 7, with the issue only showing up for me since updating. It's too bad that Apple can't be bothered to provide a solution or confirmation that they're working on one, but I guess time will tell.

I’ve had this on my 8 plus it’s been driving me mad have tested WiFi signal which at times has been 105mbps I have WiFi calling disabled and still goes to 4G. Got a new iPhone 11 for Christmas and I have the same issue. Come on Apple sort this out it’s been going on for too long!!

I haven’t had chance to test it yet, but I notice there’s a “WiFi Assist” setting, where supposedly if the WiFi connectivity is poor, it’ll use mobile data instead. For me that setting is turned on.

Perhaps the bug is that during FT the phone *thinks* WiFi isn’t coping and thus brings in 4G (or whatever) instead?

I can’t believe that this issue still occurs after more than three months since the new buggy iOS 13 released.

I have looked for solutions online and tried every one of them.

nothing!!!

i ended up fully reset my iPhone X and the problem still there.

this is unacceptable and media should escalate this issue.

Same here! Wifi drops whenever I receive a FaceTime call. Then auto reconnects after the call is finished. Latest firmware as of this posting iOS13.3 iPhone XS Max. Can’t apple get their software right anymore? There’s always bugs introduced every update.

Still having this issue. Another thing that happens is that when I go Settings > Mobile Data, wait for it to load and then scroll down, the settings screen crashes. Almost causes the whole phone to crash. Wondering if it's related.

Would appreciate those who have this issue trying that and replying.

Thanks.

I've been dealing with this issue with apple for so long, with a Senior apple adviser, he made me do everything, even totally erase my phone! Let me tell you nothing worked. I just gave up. I have an iPhone 6s. It does the same on my husband iPhone 7.

It’s still happening on my Xs max, if that’s helpful. I also tend to work around it by disabling WiFi from the control centre and Re enabling it, that works for a while. WHY HAVEN'T APPLE FIXED THIS?!

I can confirm that for myself. Wifi connection is dropping at the exactly same time for both users.

On top I've noticed that turning off my LTE is making troubles when calling thereafter in terms of not starting the calls..

Same thing happens to me, even with my cellular turned off. Whenever i’m on a facetime call or whatsapp call they wifi drops. I need an answer ASAP. Having a long distance relationship is hard enough for this to happen every time!!!!

Well seems it’s a known problem, even apple know about it and when I complained, they acknowledged the problem and diagnosed the phone and wanted to exchange the for me and got a print out from apple that it will be changed for free, I also got issued a new Imei number ( I have all this on officiall papers from Apple, free of charge even though a cracked camera lens) the system accepted all this and new phone came right in front of my eyes, but then a super rude Supervisor came and simply said no. No comment. People I have this on black on white paper work from apple store. Apple knows!!!!!!

I've had this same issue! First on my 6s after updating to iOS 13, and now on my iPhone 11 (which I got on launch day). My boyfriend has a Xs Max and as far as I know hasn't experienced the same issue, but my WiFi keeps cutting in and out on FaceTime Audio calls and going over to LTE. We're long distance and it's hard enough without having to deal with the connection being buggy. It'll do that occasionally throughout the call and then reconnect to WiFi. I know it's not my internet connection, and after reading all these replies it looks like it's a known issue that Apple still hasn't fixed yet. It's getting very frustrating and I hope they issue a patch in the future, because dang.

After discovering I have the same problem on iPhone 8 and my son on his iPhone 11 (both have the latest iOS update) we are using Messenger with no connection issues. I really don’t understand why FaceTime is so flaky!

I’m experiencing the same problem. Disconnect while on FaceTime. I just switched to At&t from Sprint a month ago. I did not experience this issue. I noticed the first couple days with At&t my FaceTime was lagging at home and tried to enable WiFi with no luck. I assumed my router was the issue. Is there a fix yet??