My iPhone 11 disconnects from WiFi while using FaceTime (video)

This didn’t work either. I just disabled the Wi-Fi assist option and it went back to LTE.

My experience on this issue is that it will disconnect from Wi-Fi and will reconnect automatically within the same call after a couple of seconds. This is annoying, and if I don’t have good LTE signal, the call will drop completely.

The only “solution” so far that has worked is by disabling completely the cellular data while on the call but this is not a solution, this is a work-around and Apple should find the root cause for the issue and fix it.

i have this problem,..

the unique issue is that if my spouse calls me, we drop to LTE.

if I call my spouse, we stay on wifi.

There is something with the device (even though they are both iphone 11 pro max) running now 13.4.1 and updated directly via a macbook through cable not via the air with a minor update file, this should have been the full update.

I have also

• toggled facetime
• logged out of icloud and back in
• reset network settings
• deleted and reinstalled the facetime app

When we try this we are within 6 feet of the router, that is WiFi 6 and working with strong signal quality. on my internet service provider, I get atleast a solid 350-400 MB per second download speed and upload is good.

The device with the issue (my spouses) when making a call stalls and thinks about the process... Its like its sampling the service and continues on with wifi until we connect. then it drops to LTE...

For me if I call my spouse the call immediately rings the device and we stay on wifi indefinately.... So there is something within the software I feel that has sampled service that is not registering it correclty causing the phones to drop to LTE. My hardware is working 100% perfect, here the other has this issue and impacts all callers.

I'm not sure what other options I have to have the phone do a item without wiping the phone (which I really don't want to do).

Somewhere there must be something that apple can clear out but with stores closed to review this its really confusing and complex. Unless they have different modems or chipsets which is leading to the issue of select devices having issues and others not... As the models only differ by color. Mine space gray, the other gold. Again same model, same memory specs (256 GB) , on the same wifi and running the same iOS version.

So this has to be a software glitch for speed and performance testing for which I see the delay occur when making the outbound calls on the impacted versus non-impacted device within our home

Same issue here - I don’t think Apple really cares. Got the latest version of iOS, it seems the normal approach to make a FaceTime call is to toggle off cellular data, leave the WiFi on and make the call. Just remember to turn it back on afterwards.

iPhone 12pro, latest iOS.

I don't think this is a bluetooth issue (at least for me). I have tried using Airpods as well as the iPhone speaker but the result is the same: start a FaceTime audio call and the phone switches from full strength Wi-fi to 4G. End the call and Wi-fi is back on.

Just noticed this doesn't happen on my home Wi-fi, only on my office Wi-fi (which I set up). Some folks mentioned 2.4GHz vs 5Ghz or turning Wi-fi assist off. I'll play around and post what I find, but it seems router related?

In any event, it's annoying.

Hey everyone,

this last update (13.4.1)I downloaded yesterday solved it so far for me. So let’s try it out and see.

Hmm..I did go to the settings and found my “time zone” was is searching mode..toggle off/on and the correct time zone was found. Not sure what the reasoning behind this but I hope this works.

You tried ”toggle (off and back on again) the ‘Set Automatically’ switch in Settings > General > Date & Time?

Hi! I got my iphone 11 a week ago or so and have been having this same issue. Whenever I facetime my wifi drops and it goes to LTE. As soon as I’m done the call, WiFi picks right back up. I first tried “leaving” my wifi network and rejoining but that didnt work. I stumbled on this and when I tried it, I facetimed my mom and wifi stayed on for about 30 seconds and then changed over to 4G. So now why wont my wifi stay on during facetime? Thanks!

I am also having this issue. I call my wife and kids every morning and I’m on Wi-Fi or standing next to a Wi-Fi access point and it won’t show connection to Wi-Fi during the call and the picture is very choppy (my wife is also on Wi-Fi (very strong Wi-Fi at home)) this is a huge problem and needs to be fixed. Are you “APPLE” seeing this issue in testing?? Please help us.

Same issue. Wifi works fine until I Facetime someone. Seconds into the Facetime call Wifi drops to LTE. Seconds after I end the Facetime call, my phone reconnects to Wifi. I have a iPhone Xs Max, IOS Version 13.1.3. Wifi works fine at all times until Facetime.

I am having the same issue and it’s so bad that the quality is heavily impacted on FaceTime. Does anyone know if there any steps we can take to fix or do we need to wait for a patch fix? I FaceTime a lot with family and it’s so bad because it goes on LTE and I have only one bar in my house.

Same problem. Latest iOS on a brand new 11 Pro Max.

Rang support and they advised to reset network settings. That hadn’t fixed it.

I also noticed that if I go to Settings > Mobile Data, the phone will partially crash.

Agent suggested it might be to do with having Wi-fi calling enabled. Haven’t tried disabling that to see if it helps.

Frankly an appalling bug.

It’s still happening on my Xs max, if that’s helpful. I also tend to work around it by disabling WiFi from the control centre and Re enabling it, that works for a while. WHY HAVEN'T APPLE FIXED THIS?!

I've had this same issue! First on my 6s after updating to iOS 13, and now on my iPhone 11 (which I got on launch day). My boyfriend has a Xs Max and as far as I know hasn't experienced the same issue, but my WiFi keeps cutting in and out on FaceTime Audio calls and going over to LTE. We're long distance and it's hard enough without having to deal with the connection being buggy. It'll do that occasionally throughout the call and then reconnect to WiFi. I know it's not my internet connection, and after reading all these replies it looks like it's a known issue that Apple still hasn't fixed yet. It's getting very frustrating and I hope they issue a patch in the future, because dang.

Same Problem here in Italy.

Iphone 11 Pro Max, with iOS 13.3.1 (But also with 13.3 the same)

During every FaceTime call, which started on a Gigabit and very solid WI-FI, connection keeps switching between WI-FI and Cellular ( 4G or LTE ).

Whatever advice from Genius in Apple Stores (reset connection or initialise the phone etc.) didn't help to get RID OF this very annoying problem.

Apple doesn't seem to be helpful.

We miss you, Steve Jobs ...