My iPhone 11 disconnects from WiFi while using FaceTime (video)

Look guys I have had this problem for so long, I tried all solutions and remedies and full restore, exchanged my phone at Apple as also Apple recognised the Problem but nothing helped. The only thing which helped 100 % was the to turn off cellular data / mobile data while you are home. Boom Solution try it and u will be amazed.

Your right - I did try that and it seemed to have kept the Wi-Fi connection but then I went out and forgot to turn it back On and didn’t get any messages, FaceTime calls, emails etc for hours till I realised.

Usually Apple is pretty good with bugs like this - wonder why it hasn’t been resolved!

Apple might be good in fixing some bugs, but this one they take it as a "feature" - some developers thought that people have bad internet connections like in the whole Bay Area (80% of households rely on Comcast which is really overloaded on old coaxial infrastructure, compared with the LTE network coverage which is among the best in the country).

I used to live there, and indeed, I preferred LTE over WiFi. However, WiFi assist isn't useful at all.

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I had the same problem and after some research it said to tune your Bluetooth off and turn ya cellular data off as well. After you do that, hang up and call back using FaceTime and everything should be working. It’s a haggle to do this for ft but I tried it and it’s working well for me.

Hope this helps my fellow Apple homies

Haven’t tried that, but that’s because I do want to be able to use cellular for Facetime when no WiFi is available. Similar to others, it does this like clockwork even when right next to a wireless access point with blazing speed and signal.

My wifi drops when I FaceTime, I’m constantly hitting the wifi button for it to reconnect but it’ll switch off again after a few minutes of FaceTime. Using my iPhone 11 Pro that’s only about a month old, updates are current.

This happens in my iPhone 11 all the time with Facetime and then I get a message from my network provider saying I’ve used all my data!! It’s infuriating... I need Bluetooth to be active for my tracker so disconnecting from it is not an option. Please advise!

I have the same issue, I blocked facetime to use mobile data.

Now, when receiving a call while on wifi, there is no sound and the screen is black. The other party can hear and see me though.

I have switched on and off wifi assistence, that makes no difference.

My phone is a iPhone 11 Pro Max, latest iOS (13.4.1).

I removed Facetime from my phone, I wanted to reinstall to see if that helps. When removing it, I got the message that I can still use facetime. Huh?

And yes. It works! I can make calls through history in the phone app or through the contacts app. I have no possibility to block or allow facetime to use mobile data, as the app isn't in the list anymore. But it seems it is only using WiFi.

Can others confirms this maybe?

In the meantime, still waiting for a fix of course.

Surprisingly still an issue. I've been having this problem for 6 months. Though for me the wifi will drop and reconnect many times during a facetime call rather than staying off of wifi. Just adding my comment to further the discussion and thank you Apple for listening--though it would be nice to have a response.

Hi! I struggle w WiFi turning off and my phone not wanting to charge while on ft,

All I had to do was turn off my cellular data in settings somehow this solved both of those problems, hope this works for you too!!:)

I noticed something interesting today within my Wifi Router since it is a Tri-Band. The device that is having issues with Facetime on the network is listed as connected on the 2.4 GHz channel. Mine is on the 5GHz Channel 2, interesting but not sure why that device was connecting to the slower speed wifi channel but there could also be relation to the issue there.

I'm continuing to monitor and test.

this has been an issue on my iphone x ever since i bought it. facetime calls randomly freeze, upon further inspection it's dropping the wifi connection and reconnecting. Wife's iphone XR does not have this issue. Latest software installed.

Please someone at apple look into this and provide some direction.

I have the same issue I am using the latest version of iOS 13.5.1 and when I’m FaceTiming the WiFi disconnects and the FaceTime call drops does anyone have an idea of why this is happening, it Frustrates me

Same issue with my Xr. Didn’t try to switch off mobile data at all or just do that for FT app.

i am a frequent user of FT audio and face this issue quite often.

wifi calling is on now, gonna try to switch it off and monitor.

iOS 13.4.1.

hopefully Apple will fix this soon

Hi I’m having the same issue. LTE shows up shortly after starting FaceTime call and then will go back to WiFi as soon as I hang up the FaceTime call. I have an iPhone 11 Pro Max and iOS13.5.1

Hope Apple fixes this bug ASAP :(