Hotspot not working on OS 13.1.2

Hotspot has not worked since updating my iPhone 6s last week, and still won’t work after updating it to 13.1.2 I’ve tried all the different suggestions, including turning on off airplane mode, turning off iPhone and hotspot nothing works need a fix ASAP as this is costing me money! Not happy Apple!!

Posted on Oct 3, 2019 10:56 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2019 9:57 PM

So, I have just spent nearly 3.5 hours on and off the phone with Apple support in Australia. I have an Xr - but my problems as per prior posts - are very similar to all the other models. It appears the "Personal Hotspot" slider no longer exists with IOS 13.1.2 - instead you have "Allow Others to Join" (similar to comments above). Before I took the following steps I am not sure that the "Allow Others to Join" was working properly and family sharing was also showing. Family Sharing is no longer showing after taking the following steps and my hotspot now works. Although I have only just done this - not sure if it will last for hours, but I did let my phone go into sleep mode (I didn't turn it fully off) and the hotspot stayed connected.

These are the steps I took (it might be best to do this with an Apple Support person in case I have missed something):

  1. Backed-up my iPhone
  2. Restored my iPhone (back to factory settings - hence the need to back-up first!)
  3. When it restored - I set it up as a New Phone - I didn't log into iTunes and use the back-up straight away.
  4. Select "Don't transfer Apps and Data"
  5. Select "Forgot or Don't have an Apple ID"
  6. Select "Set up later in Settings"
  7. After setting up the other functions i.e. Siri etc. I checked the phone and had the "Allow Others to Join" option. After sliding it on, we tested this on my laptop and the hotspot worked.
  8. From iTunes on your computer - select Restore Back-Up (we didn't do this from the New screen - we did it from the usual iTunes screen.
  9. My hotspot is working (yay!). Will keep the chat posted if I have the intermittent problems and dropping out like some of the other feedback.

Fingers crossed this works and good luck everyone else.

159 replies

Feb 28, 2020 1:47 PM in response to RazzaCrows

We have been experiencing this issue on iPad 12.9" and iPhones. Occurs on Verizon or AT&T carriers, so it's definitely an Apple issue and not the carrier. We've tried everything under the sun to fix. I've tried everything mentioned in this thread. I've even tried replacing the SIM card, all to no avail.


I'd estimate the issues started roughly 3 months ago and Apple still has not addressed the bug or acknowledged it as a problem.

Oct 9, 2019 8:21 PM in response to electricTride

I have a similar issue on my iPhone 8. I use hotspot every day on my commute to log part of my working day, and have been doing this for the past 3 years pretty successfully. Since I upgraded to 13.1.2 I struggle to connect to my hotspot (it used to almost always connect automatically) and once I'm connected, it disconnects regularly. Very frustrating!

Oct 10, 2019 2:31 PM in response to RazzaCrows

Yesterday I updated iOS and hotspot has been very intermittent. Tried multiple things: like restart, forget the wireless from preference etc.. still not working properly. Sometimes it connects and drops in 20 mins. Other times I get a message “Can’t connect to this network”.

Extremely frustrating. Is there a fix?

Unfortunately, now IOS updates are becoming like windows patches. Many unpleasant surprises.

Oct 10, 2019 4:03 PM in response to RazzaCrows

I am having the same issue on my Xr - so it is not specific to old iPhones. I upgraded to IOS 13.1.2 the other day and tried to hotspot to my computer as I was out of WIFI yesterday and have spent the last 24 hours wasting time trying to get the hotspot to work and re-setting up my phone after following the recommended solutions. Not Happy! My hotspot is still not working - as per one of the replies above - I don't get the option to turn it on (or off).

Oct 10, 2019 6:37 PM in response to Dr1223wa

Thanks Dr1223wa - I have done both of the resets you mention above (and turned my phone off and on prior - and my hotspot on/off option still did not reappear. I have used the hotspot for years on various iPhone models and never had this issue before. I would be very disappointed if I had to do these re-sets every time I returned my iPhone off - they are most inconvenient. What is Apple going to do about this??????

Oct 12, 2019 7:01 PM in response to RazzaCrows

Exact same thing with me. Updated to 13.01.02 on October 9th and as soon as my phone restarted and I tried my hotspot, it’s not working. It shows a connection to my fire stick by stick says it is not connected to internet. I tried everything suggested. I almost lost it when they told me it was a fire stick issue even though I told them it worked right before I updated (minutes) and did not immediately after. They settled on telling me Firestick needs to come out with an update. Please. Get me back to previous IOS. This too is costing me money every month. Android here I come....

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hotspot not working on OS 13.1.2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.