iPhone email signature image not showing

I tried the Spark workaround and am happy to report that it works. It's BS that Apple can't make this work on their own, but I'm glad we have a temporary solution.

To recap:

1) Download the Spark mail app

2) Open the app, go to Settings, and create your signature in the Spark app

3) Create a new email in the Spark app

4) Copy the signature from the Spark email

5) Go to your iPhone/iPad Settings -> Mail -> Signatures

6) Paste in the signature you copied from Spark

7) Shake your iPhone/iPad to undo the formatting change

8) Go to the Apple mail app and open an email to confirm it worked

Voila, worked for me. Thanks to the person who found this. Get your act together, Apple!

For how long have you been using this signature after setting up....?

Also which image file type did you use .jpg, .gif, .png etc....?

In most cases...so far...logo image disappears after few hours or days of setting up signatures.

aalhamad wrote:

This is completely unacceptable. I called Apple support in the UK and they stated that signature in mail is no longer supported?!

As far as I know, this was never supported and nothing has changed in recent updates. There were unofficial tricks/hacks/modifications (choose how you would like to call it) that allow to setup logo with Mail app signature, but such feature has never been officially supported.

100% of businesses use and have been using for years?!

The solution is to use server side signature that can be attached to every email going out through your company server. Talk to your IT Department or Email Server admins to implement such feature for employees in the company you work for.

I expect more from Apple and hope this issue will be addressed asap and a reply posted to me.

This is a user to user discussions where we help each other to best of our ability. If you want Apple to add ability to create logo signature in iOS Mail app, submit your feedback request at www.apple.com/feedback.

To answer your question, no, Apple employees do not monitor these forums. These forums are not Apple’s official support site. The people here are users like yourself, not Apple employees. We just try to help each other as best we can. Some of us have more experience in certain areas and volunteer to help if we can.

If you want to contact Apple’s support team use either the Feedback website or click the Contact Support link at the very top of this page. If your device is out of warranty or if your AppleCare has expired then you should be prepared to pay to talk to an Apple support rep.

Product Feedback

As for your threat to go to an Android product, that’s entirely up to you but you’ll find that kind of threat will usually get you ignored by everybody here.

jdshilden wrote:

Great. Why didn’t we think of that? You should be awarded noble prize for this. You are a genius!

Thank you! You are a savior.

Well… I'm not the one here who's whingeing.

Let me ask you this. What sort of resolution are you expecting to get here from other users like yourself about the feature that clearly isn't supported and implemented to Mail app (if it is, point me to Apple's official documentation about it where it is stated that this is supported and there are 'how-to' instructions to use Logo image)? Or maybe you didn't noticed that this is user to user support? If not, it's time for you to read https://support.apple.com/en-us/HT208863.

If you want Apple to bring support for logo image to Mail, you are better of sending feedback via www.apple.com/feedback.

***Please Read Carefully***

there is obviously something that has broken in iOS 13 regarding HTML signatures. Here is the fix for your mail app.

1. download Spark (you will be using this to create your signature only).
2. copy and paste the target signature into the spark app. You may or may not need to shake to undo attribute changes.
3. open a new email in spark and copy the signature that you just created from the new blank email.
4. paste the signature from the spark email into the signature for your iOS mail app via settings.
5. you can now delete spark and you should have a working signature. I literally just did this 5 minutes ago.

Hi There

Having tried you solution, this does not work and doesn't solve the wider problem, by deleting the account and reinstating what was already there is not a fix in my opinion as you are placing back the same information as before in the same format.

I have tried to do the following things to combat this problem and so far failed:

• Reinstating the email signature as a HTML file/link
• resizing the JPEG image to something smaller
• Deleting whole signature all together and restarting
• deleting the account as proposed
• trying other formats for the image file

I would also like to note that when sending the signature to the phone from a desktop computer the signature comes through fine with no issues, its only when the signature is loaded to the phone it becomes a problem, and after trying multiple avenues to remmedy this issue I am under the believe that it is something to do with the IOS solely.

Hi all,

I was a web designer for more than twenty years and know my fair share of code.

A lot of peeps scramblin' on this thread and I get it. A lot of you have questions that go deeper than what you ask. Policies and procedures are implemented by Apple to keep our precious data secure. Permitting unknown attachments to our emails may provide a possible open gateway for attacks. It makes sense they want to avoid that. One day, they may realize that their very clients don't have the International Brand recognition that Apple has, and as such, those same clients need to promote their brand. In their emails.

With that said, there are three things you can do to have a working email signature complete with an image on your device.

• Download the Spark App (I sell construction equipment, nothing in it for me)
• Upload your logo image to a secure file server
• Turn on/activate/ Show Remote Images in your email client settings

1. Go back back a few pages and follow the instructions to download Spark - Email App by Readdle. I was pleasantly surprised by the added features it has - like schedule to send at another date/time, but I digress.
2. Ask someone you know, or your company webmaster, to host your signature image (logo or whatever) on your server on the https side (secure). They would provide you with the URL that would look something like this.... https://yourdomain.com/secure/images/companyNameLogo.gif (as an alternative, you might be able to host your image in the cloud if the link is https) Name the logo image something simple like that. Email clients read the code behind the scenes, and better chance of showing appleLogo.gif then satanspawn.gif. Because you've included the URL instead of the image itself, it is not attaching anything to the email, it is showing a display box for a remote image. Some people on this thread have complained of seeing an empty box - you need to mod your personal settings in iOS to View Remote Images. Actually, same would be true in any email client. It's a caveat not confined to Apple, but EVERY individual's personal preferences in their email client's across the globe.
3. Turn on Load Remote Images - from my iPad, settings, mail, Load Remote Images.

Lastly, most company logos should be in gif or png format. Colors and text in the image only. The only time you want or need a jpg is for photos, for more color accuracy, but far from necessary. Gif and png are lightweight - like a few kbs. Light doesn't trigger spam alerts - because that is what EVERY email client on the planet is trying to detect. A crap-ton of links in your sig file, also can spark a spam alert.

Now, with all of this said, many individuals simply choose to look at all email with Simple Text, and for those, NONE of your HTML settings will work, no images will display and the font(s) you chose will default to Arial, helvetica, sans serif. So, avoid using your "corporate font" in a sig file, as the only peeps that will see it the way you intended, are those that have that very font built into the pc/laptop/ipad/lovoto/android/ device they are using at that moment. Use arial (MS) or helvetica (iOs) for consistency across all platforms. Not because I like it, but because EVERYONE has one or the other or both. Code has been written this way forever.

Good luck ya'll! Piece of cake. You got this!

Well I found a work around until Apple gets their **** together. I don't know why I always end up spending countless hours having to figure this crap out lol.

I don't know how to do this any other way because I am not that smart. Someone with HTML Knowledge could chime in.

• I use Outlook (Office 365) for my company email, so this is all I know how to do it with.
• Upload your logo/picture to imgur.com and copy the "Direct Link" should be the second option from the top.
• Open your signature in outlook. Click on the image in your signature, then click the "insert hyperlink button" You can also right click the image, and press link as well.
• Paste the direct link from imgur and click ok.
• Send an email to yourself > Open it in your iOS Mail App > Copy the email signature from the email you just sent yourself.
• Go to Settings > Mail > Paste the Signature into the account(s) you want to use it on > Shake the Phone > Undo Attributes. Your done.
• The reason I called it a "work around" and not a solution is because when you compose a message there is still a white box where the image should be but if it worked there should no longer be "null" written inside. When you send a test email you will see the image loads properly on the receivers end. It's not perfect but it works. It just doesn't look like it works when you are composing it.

I have 2 answers to this issue:

1. The Apple senior advisor opened a case and submitted this issue to Apple development team. Today., June 3rd I received a call and the answer was that Apple removed the signature images option as they protecting themselves from using these images illegally.
2. Installing Spark email application helped to get this signature showing in my emails. The question is, woul dit stil be showing after removing Spark?

There are some steps on this thread. But for me it worked like this.

1. I installed Sparks on an iMac and the iPhone, free
2. I created HTML signatures for 5 email accounts that I have on iMac and it synced with the iPhone app
3. I opened iPhone and opened each individual email and copied the signatures.
4. Then I pasted to email signature on iPhone, Settings eMails Signatures.
5. Test it by sending emails from your iPhone and opened on iMac and iPhone, at first they may not show. Then it will.

Good look!

I honestly can't make it to page 14 of this thread but I've spent more time trying to get an image in my signature that I have refinancing my house.

1. Spark signature thing didn't work
2. Load remote images didn't
3. Getting a permalink for the image didn't work

So now I'm dead. Thank you apple.

@Bignuge77 Here are the steps that worked for me 100% iOS 13.6.1

1. Install the Spark app on your Mac
2. Create a Signature, simply write the text and drag the logo from your desktop. If you click on the HTML tab on the right you will see that it creates the HTML format
3. Send your self an email to your iPhone.
4. Open the email in your mail app, highlight and copy it
5. Open Settings emails, signatures and paste it in the corresponded email section. You will not see the logo, just an empty spot and the text, I did not do undo attributes.

Send your self an email and open on your mac and your iPhone. Do you see the full signature with the logo?

Good luck!

Hi

The problem with missing graphics can be solved in two ways, each requires to prepare html file. You may need to find somebody with basic html skills.

Option 1

Put your logo or graphics to a Webserver available from open Internet. Then use img tags in HTML with reference to the Webserver where you put your pictures.

Option 2

Try to embed graphics into your html file using image:data tag. You don’t need then any Webserver however your signature will take more bandwidth.

in both options follow then the steps as below:

1. Save html file with your signature.
2. Mail the file to yourself.
3. Open E-Mail, open the signature html attachment. Make sure you see formatted content as desired. If not, go back to html file preparation step.
4. Copy html document contents.
5. Go to settings and put copied contents to your email signature. Procedure details can be found in many posts in this forum.

Hope it helps.

@vikramroks

1. Not everyone has a server.
2. Not everyone has the knowledge how to handle the HTML.
3. People should not rely on a server, because if its down, or they close the account your logo is no more
4. Besides Spark, there should be another easier way, one that Apple would go back to the previous settings, where the images were allowed.