iPhone email signature image not showing

What I did was I created the html email signature on outlook even though it wasn’t showing I sent it to my gmail account. It was showing the picture on my gmail so I copied that from gmail and paste it then shake it, surprisingly it worked!!!!

Here are steps that work for me using Spark desktop and mobile.

1. Create a new signature in Spark desktop, drag the logo into the signature
2. Host this logo, on Google drive, dropbox (too slow to load), or any hosting servers even yours if you have one,
3. Get the shared link, and replace the local image in the HTML code with your shared link
4. Wait until the desktop spark syncs with your iPhone spark app
5. Open spark app, copy and paste it into mail signature in the email application on your iPhone

Notes:

When you try to send an email using your mail application on iPhone you will not be able to see the logo, only the recipients will. Also if you want to test email to desktop computer or your friend's iPhone. Your iPhone will not show the logo.

Hey there signature-logo-not-showing-ios,

Thanks for reaching out in Apple Support Communities. I understand your email signature is not showing after updating to iOS 13. I’ll be happy to help with this.

Go to Settings > Mail > Signature and edit your signature. Restart your iPhone and test by sending yourself an email to see if the signature shows.

If you have multiple accounts, see if this is just affecting one account or all. If it’s affecting just certain accounts, go to Settings > Mail > Account Name and delete the account from your iPhone. Restart and add the account back. See if this helps. 

You can read more about adding a signature to your Mail on iPhone here:

Address and send email in Mail on iPhone

Best wishes.

Heather and I tested yesterday, and her sig file didn't appear once in our exchange. Heather, thanks for the exchange back and forth.

The reason I wanted to test that with her is because often times peeps attach a file to a local directory to their computer, and they will see it come through every time like its works, but that may be result from being able to locate the file on her local directory

In the example above, Mw3boy68 suggests sending a test to yourself on the same email (which may read your local directory file and display like its working) or by sending to another email on a different domain (if it's going to and from your personal network, the file may still be recognized).

If ya'll are going to test, test with a friend outside your organization with a few exchanges back and forth. The question is, do THEY still see your email logo/sig file image throughout the correspondence, and NOT as an attachment.

Good luck all.

Hi There!,

Not sure if you are still experiencing problems with the image I went through many of them but finally achieve the goal.

You already open the html file in your browser and the image is showed? if not and you are using dropbox to link it you have to make a tiny change in the url, here it is a detaill explanation:

https://www.mail-signatures.com/articles/direct-link-to-hosted-image/

After being sure about the url, the shake thing worked for me.

Hope this help :)

I can remember having a slightly similar issue prior to using the spark method, I ended up deleing all the information in my iPhone signatures, all the i formation for every signature so thx signature boxes are completely blank, I then went of the signature settings, re-booted my phone and started the operation for all signatures from scratch, I have created a total of 7 different signatures for different email addresses using this method, please try this first, good luck, wish I could help more.

@Whenpigsfly9

If you logo is a .tiff file fotrmat, it can show up twice up to 4 times, in recipient's email. You need to use jpg ot png.

Having issues with my signature displaying with a new email. The only way I can get it to work is by having a character above my signature. If I remove the character my signature doesn’t display.

You only do it manually one time if you do it according to my instructions. Spark app-create signature and insert image from a picture button in spark app. Then create a new email, copy the whole signature.

Go to iPhone settings - emails - signature and paste the signature.

I have been using the signature created by the Spark App for multiple months, November, December? Still works on my iPhone and iPad. Make sure that "show images" slider is turned on under mail settings.

Guys I found a work around for it, it is not the best of the best but it works, you can barely noticed it but something is something. All you have to do is add a dot at the beginning or at the very last of your image, something that shows next to signature when you get out from it, otherwise it will not recognize that something is in there, if anybody has questions let me know so I can write step by step on how to

There is an easy way to fix the issue. Save your image to jpg or something and into the file folder. Convert that image to html, so your file will be xxx.html. Search google or go to https://html.imageonline.co/ to convert the image. Save the converted file to file folder. Then go the that converted file on the file folder, long pressed it to copy and paste it in the signature box. That it, it work for me.

AMc2019 wrote:

what website do we go to create an html signature ?

None will work anyway. Official there is no support for logo with iOS Mail (no official documentation for it). Everything you have read here about it and tried are unofficial and undocumented workarounds that do not work as intended.

If you want to have logo signature with your outgoing emails, then you are better of to talk to your IT /Email Server guys about adding signature automatically to every email that goes through select SMTP server.

Please install Spark on your Mac desktop, create signatures. It will sync with the spark iPhone, copy and paste to your mail signatures on iPhone. Try to send, good luck!

You didn't read the message correctly. The problem is since upgrading to iOS 13, HTML email signatures do not work. As "signature-logo-not-showing-ios," stated, you can paste an html signature, complete with company logo and colored fonts or formatting, but it is not included in the signature in your message. Image is displayed as a box with "null" in it. Font is displayed as black only.