iPhone email signature image not showing

In order to get a logo, you have to craft an HTML version of your sig. The logo should sit on a open/accessible site where you can link directly to it (dropbox is where ours is). Once you craft it, send it to the target phone as an attachment. Then open the attachment, copy the contents and paste in the 'signature' field under 'settings\mail'.

Finally, once it's pasted, do the shake trick to Undo Attributes.

Exit and test!

Hello,

I had the same issue with my html emails signature. The solution is fairly easy just type something before pasting the code to signature section in your iPhone Mail app.

Thanks,

Type Your Name

Paste html signature

That worked for me. I hope it helps.

Cbailey007 wrote:

It is April 10, 2021 and I’m still having the same problem. My company logo does not show up under my email signature.

Contact your IT guys and have them to implement a server side signature into every email you sent from your business email. That will sort you out.

Mail app doesn’t support logo signatures; everything you’ll find in this thread, is a bunch of some sort of workarounds, but nothing that it is officially supported (no official documentation found).

@Oreocracker, is your logo in jpg, gif, or tiff? The TIFF will not work! Also, check your server provider, if they have a restriction on an attached graphic files.

I tried this method using Spark email app and then pasted the signature into apple mail and the logo works .

What I did was I created the html email signature on outlook even though it wasn’t showing I sent it to my gmail account. It was showing the picture on my gmail so I copied that from gmail and paste it then shake it, surprisingly it worked!!!!

Here are steps that work for me using Spark desktop and mobile.

1. Create a new signature in Spark desktop, drag the logo into the signature
2. Host this logo, on Google drive, dropbox (too slow to load), or any hosting servers even yours if you have one,
3. Get the shared link, and replace the local image in the HTML code with your shared link
4. Wait until the desktop spark syncs with your iPhone spark app
5. Open spark app, copy and paste it into mail signature in the email application on your iPhone

Notes:

When you try to send an email using your mail application on iPhone you will not be able to see the logo, only the recipients will. Also if you want to test email to desktop computer or your friend's iPhone. Your iPhone will not show the logo.

Hey there signature-logo-not-showing-ios,

Thanks for reaching out in Apple Support Communities. I understand your email signature is not showing after updating to iOS 13. I’ll be happy to help with this.

Go to Settings > Mail > Signature and edit your signature. Restart your iPhone and test by sending yourself an email to see if the signature shows.

If you have multiple accounts, see if this is just affecting one account or all. If it’s affecting just certain accounts, go to Settings > Mail > Account Name and delete the account from your iPhone. Restart and add the account back. See if this helps. 

You can read more about adding a signature to your Mail on iPhone here:

Address and send email in Mail on iPhone

Best wishes.

Heather and I tested yesterday, and her sig file didn't appear once in our exchange. Heather, thanks for the exchange back and forth.

The reason I wanted to test that with her is because often times peeps attach a file to a local directory to their computer, and they will see it come through every time like its works, but that may be result from being able to locate the file on her local directory

In the example above, Mw3boy68 suggests sending a test to yourself on the same email (which may read your local directory file and display like its working) or by sending to another email on a different domain (if it's going to and from your personal network, the file may still be recognized).

If ya'll are going to test, test with a friend outside your organization with a few exchanges back and forth. The question is, do THEY still see your email logo/sig file image throughout the correspondence, and NOT as an attachment.

Good luck all.

Hi There!,

Not sure if you are still experiencing problems with the image I went through many of them but finally achieve the goal.

You already open the html file in your browser and the image is showed? if not and you are using dropbox to link it you have to make a tiny change in the url, here it is a detaill explanation:

https://www.mail-signatures.com/articles/direct-link-to-hosted-image/

After being sure about the url, the shake thing worked for me.

Hope this help :)

I can remember having a slightly similar issue prior to using the spark method, I ended up deleing all the information in my iPhone signatures, all the i formation for every signature so thx signature boxes are completely blank, I then went of the signature settings, re-booted my phone and started the operation for all signatures from scratch, I have created a total of 7 different signatures for different email addresses using this method, please try this first, good luck, wish I could help more.

@Whenpigsfly9

If you logo is a .tiff file fotrmat, it can show up twice up to 4 times, in recipient's email. You need to use jpg ot png.

Having issues with my signature displaying with a new email. The only way I can get it to work is by having a character above my signature. If I remove the character my signature doesn’t display.

You only do it manually one time if you do it according to my instructions. Spark app-create signature and insert image from a picture button in spark app. Then create a new email, copy the whole signature.

Go to iPhone settings - emails - signature and paste the signature.

Update: So when I start an email, leave the email account on the default, type text in the message area, then reselect the from email, I get two signatures 😒....I have to delete one, but at lease they are back.

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