iPhone email signature image not showing

Since updating to ios13, my email signature logo is not showing in my email.


It is saved in signatures, so the signature is coming across, but the logo is a blank box?




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Posted on Oct 4, 2019 9:25 AM

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Posted on Nov 22, 2019 3:16 PM

I was changing the email signature image and then i got the same problem. I tried many things, html signature, testing outlook copy paste etc etc.

What did fix it for me was using Spark the email app from app store. I created a signature and pasted in the image from my picture library. Then opened a new email and copy pasted the whole signature. Paste it in the original mail app signature.


Fixed my problems!

305 replies

Oct 11, 2020 6:11 AM in response to signature-logo-not-showing-ios

Hi


The problem with missing graphics can be solved in two ways, each requires to prepare html file. You may need to find somebody with basic html skills.

Option 1

Put your logo or graphics to a Webserver available from open Internet. Then use img tags in HTML with reference to the Webserver where you put your pictures.


Option 2

Try to embed graphics into your html file using image:data tag. You don’t need then any Webserver however your signature will take more bandwidth.


in both options follow then the steps as below:

  1. Save html file with your signature.
  2. Mail the file to yourself.
  3. Open E-Mail, open the signature html attachment. Make sure you see formatted content as desired. If not, go back to html file preparation step.
  4. Copy html document contents.
  5. Go to settings and put copied contents to your email signature. Procedure details can be found in many posts in this forum.


Hope it helps.

Oct 29, 2020 3:29 PM in response to signature-logo-not-showing-ios

I was troubleshooting this same issue for my company. I did every suggested thing online that was available. In the end it was one of my Team members who found the solution, which is to host your html signature (or image) via a hosting service such as amazonaws (what we used). Once your HTML file or image is being hosted, you then copy your content directly through that browser link on your mobile device and paste it into your iphone signature via settings. It works 100% as its providing you an unedited clean copy!


Hope this helps some of you out there who were going crazy like I was trying to remedy this issue :-)

Sep 20, 2021 4:12 PM in response to iW00

In my case, it’s because my school is demanding we use their logo along with our contact information which is fine on my computer but not when I want to respond using my phone. The fact that it used to work and then doesn’t now is the reason for the gripe. I get that Apple is entitled to a level of control that sometimes has advantages for consumers willing to compromise their wishes.

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iPhone email signature image not showing

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