iPhone email signature image not showing

To answer your question, no, Apple employees do not monitor these forums. These forums are not Apple’s official support site. The people here are users like yourself, not Apple employees. We just try to help each other as best we can. Some of us have more experience in certain areas and volunteer to help if we can.

If you want to contact Apple’s support team use either the Feedback website or click the Contact Support link at the very top of this page. If your device is out of warranty or if your AppleCare has expired then you should be prepared to pay to talk to an Apple support rep.

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As for your threat to go to an Android product, that’s entirely up to you but you’ll find that kind of threat will usually get you ignored by everybody here.

Hey thanks a ton! Yes the link you used worked. The other thing I had to do was follow this guide here. I was missing that crucial step of instead of inserting a physical file I had to paste the link in, and then click the drop down box next to insert and then click link to file. Now all seems to be working. Surprised Apple Support doesn't understand.

in response to Mw3boy68 saying...

Well the conclusions are still very disappointing. Thanks to both of you for efforts to confirm this.

iOS 13.4 has been released now, has anyone tried their luck after an upgrade to the new version...?

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I might be misunderstanding what you said, my apologies, but to be clear, the solution I suggested works flawlessly, I was testing the solution Heather tried and we discovered the solution she tried never displayed her signature/logo, not even once during our email tests.

If anyone needs any assistance or clarification, don't hesitate to reach out. I'm happy to help.

True. But it's a workaround not a solution. Solutions solve problems. This isn't a solution given that the Native iOS app is still broken.

It's like buying a car without a steering wheel and the sales guy telling you if you want to actually drive the car you have to walk 2 miles down the road and have a mechanic install a steering wheel.

Apple should have solved this problem and they haven't.

Interesting. So there was so much interest they created a workaround for iOS 12 but did not think it was a feature for iOS 13?

This is sort of a duh moment in my opinion??

Steve would have paid more attention for sure.

I have tried some of these helps and none of them work for me it is so frustrating to have a high-end expensive phone and now seem very unprofessional because my digital signature cannot be consistent with all of my other branding in fact since I’ve tried some of these helps to add the photo my digital signature now is automatically populating four times instead of once it only shows that it’s there once I have completely deleted it and added it back only wants and two or three days later it starts multiple populating. I turn my digital signature off so it only populates on one of my multiple email addresses and that helped for two days but then it started populating four times again this all makes no sense you should give us back the ability to post our own photos in our digital signatures and have a sign a waiver that we have permission to use those photos or that we have created those photos ourselves. We are adults. We should be treated as such.

Agreed! Apple needs to immediately offer a remedy for posting our company logos in our signatures. Many iPhone users are professionals that use their iPhone for business. Lack of this feature in not professional and makes us think about switching to Andriod.

iPhone? What about iPads for the business? I have been using them for the last 15 years strictly for sending emails with company logos and a letterheads. Now my iPad is useless. I hope apple fixes this issue.

It’s not just iPhones it is other Apple products I’ve been harping about my iPhone because I don’t intend to get another phone but I have switched from an iPad which I have no longer use to a surface pro device as my tablet for the purpose of having a more professional appearance when I use that device for sending emails. If I’d known this was going to be an issue before I spent well over $1000 on my phone I might’ve considered buying another phone at that time. It is not Apple’s responsibility to Police each of our digital signatures and determine whether or not we have the right to use those images if someone has a complaint against an individual user research that individual user

I have tried most of the options listed here and none of them seem to work. My husband's firm have just moved and so his old signature needed updating (strangely the previous one, which was setup in ios11, continued to work on his new phone running ios13.4, as the phone was restored from the old backup). I have tried to set up using my gmail (how the previous one was done) and sparks, but even though the logo shows in the signature settings, it doesn't appear in the email, all there shows is either a blank white box or nothing, depending on which way I try and set it up.

The only thing I am unable to try is the email signature generator, as the signature is created in photoshop using text and image, then sent via gmail as a png. I noticed in sparks that the image can be converted into html, but just using the code in the settings, doesn't actually produce the image.

I am at my wits end with this and any help would be gratefully received (I wish I'd never deleted the old one, which am unable to put back, as have the same issues). Thanks

Hi I tried sending test emails from his work email to others, using both the signature created using both gmail and spark, but the signature doesn’t show. The signature works in spark and gmail, but if I use in apple mail, which is what he uses for his work email, then it doesn’t appear on the email, yet is there in mail settings

But I think that it’s ridiculous. Imagine in a magazine advertising with your logo or picture, and the printing goes out without your picture because of the copyright. Every user is responsible of how they use their own signature, not Apple. And so on with more examples. If you use something wrong, you will be facing the consequences not the plataform or tool. Please, this is only my particular opinion.

Unfortunately no it shows up 4 times under every account. Maybe one in 10 times or adds the photo. If I deselect per account it shows up once never with photo. it used to work fine then an update caused the issues.

Thanks for this work around but I cannot seem to get it to work. I used a gmail address for spark. Could that have something to do with it? I have other email addresses I can try but thought you might know before i keep trying as I have spent several hours on this already! Thanks so much for the help! Look forward to a response! TIA

That’s funny, shows you no nothing as I performed thus exercise after I downloaded the latest iOS 13.5.1 and it works perfectly, if you follow my instructions to the letter you won’t have any problems, don’t take any notice of the comment I’m replying to.