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iPhone email signature image not showing

Since updating to ios13, my email signature logo is not showing in my email.


It is saved in signatures, so the signature is coming across, but the logo is a blank box?




[Re-Titled by Moderator]

Posted on Oct 4, 2019 9:25 AM

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Posted on Nov 22, 2019 3:43 PM

You only do it manually one time if you do it according to my instructions. Spark app-create signature and insert image from a picture button in spark app. Then create a new email, copy the whole signature.


Go to iPhone settings - emails - signature and paste the signature.

305 replies

Aug 31, 2020 2:25 PM in response to InDesignkitchen

It is incredibly unprofessional (on Apple's part). Many of us have added logo's and other graphics to signatures for years. But something has happened that is now causing this to fail. It's getting annoying hearing the same steps we all know being presented again. It would seem that Apple has to know that there is a problem here where people that have successful implemented this for years are now having inexplicable problems. But from Apple it's ... crickets. Samsung is looking a whole lot more appealing at this point.

Aug 31, 2020 3:31 PM in response to Crutch0316

Correct it doesn’t work on iPhone or iPad but it should it worked when we bought our iPhones and iPads and Apple should acknowledge it’s a problem and as they do for all of their other problems they should create an appropriate fix and resolve the issue but since they seem to be unwilling to do so, And since you seem to Not have a problem with this would you mind sharing what email client you use what their attributes are and why you switch to them other than the aforementioned problem?

Sep 10, 2020 6:27 AM in response to mariocantor

I've been using Spark instead of apple mail on my ipad as has been suggested in an earlier post. The signature works great. Another good thing about spark is that when I start to write a new email in apple mail, (AM), then go to safari to copy a link, come back to AM to paste it, the whole content of the email disappears. I've had this happen too many times with AM to count. Spark is much, much better. Apple has clearly dropped the ball.

Sep 11, 2020 6:21 AM in response to AnchioOdioApple

I expect your post will be removed. I wrote a post a couple of days ago in which I ranted a little and brought up the idea of switching phones. I was told the reason my post was being removed was that I was ranting and that it wasn’t helpful. On the contrary I feel that at this point after months and months of this problem with absolutely no attempt to fix by apple, that the only helpful thing to do at this point is for the customers who are dissatisfied to show that dissatisfaction. Perhaps then, it will be escalated up the chain, and the higher ups might recognize that it could effect their bottom line. This is a problem that effects people’s business. It effects our bottom line. I can’t put links to social media accounts in my email signature. That is a huge problem. It effects my marketing and in turn, my income. I’ve always loved apple products. I have a Mac Pro, a MacBook Pro, and an iPad. I never thought I would bring myself to switch to a phone that isn’t Mac. But this issue and having no official response by someone at apple to even let us know that they are working on a bug fix for it that will be on the next update, or anything to shed light on the subject is completely unacceptable in my book. Not a rant. Just honest feedback to apple and an attempt to escalate the issue.

iPhone email signature image not showing

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