Side Button Will Not Turn On iPhone 11 Pro Max (this seems to have started with iOS 13)

Question

Level 1

60 points

Side Button Will Not Turn On iPhone 11 Pro Max (this seems to have started with iOS 13)

so it appears my new iPhone Side Button will NOT turn on iPhone. It does work properly each and every time when I need to use Apple Pay, Screenshots or use Magnifier with that triple click, and yes even Shutdown.

but 9 out of 10 times i can hold it down for and hour and iPhone wont restart unless i plug it lightning cable in it. the white apple would show up after approx 6 seconds before iOS 13 and always worked.

this is also happening on wife's XS and daughters 11 and 11 Pro.

Anyone else try shutdowns since iOS 13/ 11Pro?

Posted on Oct 4, 2019 10:00 AM

Reply

Answer 1

Top-ranking reply

ChrisJ4203

Level 10

230,618 points

Jan 15, 2020 11:15 AM in response to JahMush

To turn off the iPhone 11 Pro, hold the volume up and side button together until you see the Slide to Power Off screen, not just the side button. You will find this is how to power off the device.

Turn iPhone off

To turn iPhone off, do one of following:

- iPhone X and later: Simultaneously press and hold the side button and either volume button until the sliders appear, then drag the top slider.
- Other models: Press and hold the side button or Sleep/Wake button (depending on your model), then drag the slider.
- All models: Go to Settings > General > Shut Down, then drag the slider.

Reply

Answer 2

Oct 4, 2019 10:17 AM in response to chevysales

Restart your iPhone, iPad, or iPod touch: https://support.apple.com/en-ca/guide/iphone/iph8903c3ee6/ios

Press and release the volume up button.
Press and release the volume down button.
Press and hold the side button.
When the Apple logo appears, release the button.

Reply

Answer 3

chevysales Author

Level 1

60 points

Nov 11, 2019 5:39 AM in response to sabarinath.ra

I should have closed this. All of mine have been fixed as of 13.2.... both 11 Pro’s and XS now respond to side button to start each and every time.

Works as it did in the past turning on in about 6-8 seconds of holding it down the white Apple shows on screen.

I do see that since iOS 13 that our phones take a lot longer to shut down now.

You absolutely need to wait longer than before to make sure it’s off as there is no more spinning gear showing its off.

So once I wait till I’m sure it’s off it starts rite up. Definitely was a software issue and others experienced it to on thread at MacRumors forum.

Reply

Answer 4

Jan 15, 2020 12:58 PM in response to JahMush

After you shut it off you must wait several minutes before trying to turn it on again, because the shutdown process takes time (as explained in the post marked as Solved).

While not a good plan, you can also force restart the phone:

Press and quickly release VOLUME UP
Press and quickly release VOLUME DOWN
Hold the SIDE button until an Apple logo appears.

Reply

Answer 5

Nov 10, 2019 8:31 AM in response to chevysales

I have this problem too. In a 1 week old brand new iPhone 11 Pro. The side button works very well for other activities, but had to press longgggg timeeeee to get the phone turned ON. it turns on as soon as it is connected to lighting cable.

Any one found solution for this issue?

Reply

Answer 6

Dec 4, 2019 6:29 AM in response to sabarinath.ra

My iPhone 11 Pro is having the same problem. I turned it off to restart it since I was having some connectivity issues. When I tried to turn it on, it wouldn't respond to the power button unless I plugged it into the lightning cable. Battery is at 100% from charging overnight.

Reply

Answer 7

JahMush

Level 1

9 points

Jan 15, 2020 11:03 AM in response to charlesfrommedia

My 11 pro with ios 13.3 has the same issue- anyone with 13.3 with the issue?

First device I returned thinking it was a hardware issue

second device worked with ios 13.2.x, which came with the phone-

once updated to13.3 we have the troubled power button

any help appreciated

Reply

Answer 8

ChrisJ4203

Level 10

230,618 points

Jan 15, 2020 2:42 PM in response to JahMush

Sorry, as I read through the entire thread, I realized that I missed the correct response. I thought the one was about turning off by holding the side button and that is why I responded. Sorry for the confusion.

Reply