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Question: iPhone 11 won't turn off

My iPhone 11 will not turn off. I can hold the button in for several minutes and I never get the slide button to turn it off. It is as if the phone has no capacity to turn off. It is a brand new phone and I have been having the issue since I got it.

iPhone 11

Posted on Oct 4, 2019 2:14 PM

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Oct 4, 2019 2:50 PM in response to sberman In response to sberman

Yes, I know that, but it doesn't respond either. The only way I have gotten it back on is to plug the phone in. I don't know what is going on. My iPhone 6S that I traded in for this did not have these problems. I should have fixed that one.

Oct 4, 2019 2:50 PM

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Nov 1, 2019 4:59 PM in response to marci164 In response to marci164

My phone is locked and displays the message "your emergency contacts have been notified". I have tried holding the volume buttons with the button on the right. How do I get my phone to work again?

Nov 1, 2019 4:59 PM

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Nov 1, 2019 5:29 PM in response to marci164 In response to marci164

It is not frozen and that is not nearly the only issue with this new phone. When I get calls and people leave voice messages, there is no notification of the message. The only way I can get messages is to hold down the number 1 and wait for voice mail to come up. The phone doesn't turn off except for a restart using the assist mode. I hate that mode having that floating ball always in my way. The phone issue was on my iphone 6S and was why I was told I needed to get a new phone, but I have the same issue here. Nothing has been resolved except I am now paying monthly for a new phone. Frustrated.

Nov 1, 2019 5:29 PM

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Question: iPhone 11 won't turn off