iPhone 11 Bluetooth issues

i have multiple Bluetooth devices that will not pair to iPhone 11 pro max with 13.1.2

all devices connect fine with iOS 13 on my iPad. The issue is with the iphone 11. Previous discussion marked solved due to iOS 13.1 however the issues are not resolved after 13.1.2

anyone found a culprit, the iPhone can see the devices but will not pair, all resets, forget, etc. and been unhelpful and a waste of time due to the issue with the iPhone 11.

iPhone 11 Pro Max

Posted on Oct 4, 2019 9:09 PM

Reply
68 replies

Oct 7, 2019 8:12 AM in response to Sperritt1

This what worked for me.

Go to settings

go to general

go to reset

click on RESET NETWORK SETTINGS

enter your pass code. And follow prompts


from what the tech told me this helps unconfuse the phone (computer, because that’s what it really is).

you will need to reconnect all your deviceses and WiFi. But it works.


Hopefully long enough for apple to fix the bug that has been created.


Good luck everyone

Oct 10, 2019 9:43 PM in response to Reibs024

The store guy I deal with said it should be fixed with more updates. he said they rolled out this new update with a load of bugs. so he told me to do a reset on the on the network settings. and for me that has worked for my truck. I still cant find my ear piece....I threw it somewhere in the fit of rage ;-) but after I reset the network settings it been better.

he said that the Bluetooth and the wifi use that same system and it gets confused with many different wifi and Bluetooth units attached....



Jan 29, 2020 9:12 AM in response to Sperritt1

I drove myself nuts doing all of the fixtures I read about until I found the very simple problem. When I bought my new phone I left my old one on and the Bluetooth on that was connecting to my Fitbit app. Once I turned off Bluetooth on my own phone and deleted the Fitbit app from it, I was immediately able to see my Bluetooth items on my new iPhone and everything connected fine.

Nov 4, 2019 5:20 AM in response to Sperritt1

Bluetooth issues.

Ever since I updated my phone to iOS 13.1 & beyond, just like everyone else, I’ve been plagued with Bluetooth connection problems. If you spoke with Apple they would say the usual rubbish & nothing would still happen.

I’ve got an iPhone 7s & I think I may have stumbled on a solution. This works for me: Put simply.

Switch off WiFi, enable Bluetooth then voila, no more problems

Oct 18, 2019 8:15 PM in response to Amixen79

that worked for me very well. if it continues to be an issue, the best course of action is to call Apple, and schedule an appointment at your local, (closest) apple store. don't do anything over the phone. Very important! "schedule" your appointment. make sure you are there 15 mins before your time. walk past the one mile line right to the front door an find an appler with an ipad. they will sign you in and will seat you for service. they tested mine. they have the coolest system to check every single feature of your devise.

Now here is a little known fact, apple has your warrantee info on your phone now. if you go to settings, general, then about, you will see your limited warranty expiration date. and your apple care+ coverage info.


good luck.

Nov 4, 2019 12:11 PM in response to Sperritt1

Hi,

May I know if, in settings, BLuetooth change from Ys (activated) to No or Not available ? Do you have a mac to get some logs ?


I've connected my iPhone to my mac and try to get the crash while having the console.app running and capturing logs of my iPhone.

here is the result :


erreur 13:30:17.290622+0100 bluetoothd STATUS 1305 (8)

erreur 13:30:17.290776+0100 bluetoothd Hardware error - Bt chip timed out while trying to transfer data to SPMI master (8)

par défaut 13:30:17.291383+0100 bluetoothd FW PCIe core dumps disabled or not supported

par défaut 13:30:17.291699+0100 bluetoothd FW log streaming disabled, skipping BTDebug log dump

par défaut 13:30:17.291850+0100 bluetoothd Bluetooth error - restarting { build: release, reason: 652, context: }


now, the question is why Bt chip timed out ? real hardware error or sw crash before ??? I'm trying to understand what's going on on my iPhone and it seems several people get BT issues... I try just to see if we all face same issue or not (and maybe someone from Apple will react ...)


Oct 31, 2019 11:35 AM in response to Sperritt1

I bought 11 Pro a week ago.

It seemed to work fine until I got in my car. Bluetooth is on, connected to car system, then out, back on again, off... then lost bluetooth totally, but the phone indicates that's still connected. I have a new car. Same thing in my wife´s few years old car...and in my co-worker´s new Audi... all does the same.

I've contacted Apple support two times now. Yesterday they said that the problem is IOS 13.1.2.

I told them to read & study what that 13.2. update is about. But I made that update yesterday and it didn't change anything. Ofcourse I knew this in the beginning.


Today I called again to Apple support. They said now that the problem is in the backup copy which I downloaded to my new phone from iCloud. My old iPhone was 6S Plus. That phone was working really nice.

The instruction was to make a new backup file with the 11 Pro, return all the factory settings to the phone and empty everything one more time. Customer support guy was almost 100% sure that this will solve the problem. Well, it didn't.

He promised to send me instructions to my e-mail, but I think he put them on the road with the mailman...


Tomorrow AGAIN call request to Apple support. I will try one more time SOMETHING, IF they have more good advices what to do.

If tomorrow this issue is not solved, I will return this piece of s*** to the shop. I really need a working bluetooth in my car. I rather keep my old 6S Plus and save my nerves...



Mar 5, 2020 1:09 PM in response to Sperritt1

From what I've read so far it seems like I might have made it farther than anyone else here. I've been working with Apple engineers off and on for the last 3-4 months. I've been giving them a list of different devices of what does and doesn't work with my iPhone 11 Pro Max. It started with my Uconnect in my 2014 Dodge Dart, and from there has been a series of headphones, and other devices. I noticed that a majority of them aren't MFi certified, but that doesn't play since the Uconnect system is.


At this point from what I gather, it seems that in the iPhone 11, and I'm not sure if it's just the Pro version or not, Apple used a custom Bluetooth chip created in house by them. This may or may not be tied to the WiFi and the new "U1" chip for localized indoor localization mapping. They might be working on a firmware update for it, but at this time running the beta for 13.4 beta 3 it doesn't look like it's on their radar.


I traded in a perfectly good phone, for this frankly broken phone. I feel ripped off, and frustrated. I can't make phone calls in my car any longer something i've been able to do for the past 20 years. I started using an old iPod for music since my headphones disconnect regularly during runs. The media doesn't seem to know or care about this issue that is literally affecting thousands of people, and no one at Apple is accepting blame. This quite frankly makes me sick.

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iPhone 11 Bluetooth issues

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