iPhone 11 Bluetooth issues

i have multiple Bluetooth devices that will not pair to iPhone 11 pro max with 13.1.2

all devices connect fine with iOS 13 on my iPad. The issue is with the iphone 11. Previous discussion marked solved due to iOS 13.1 however the issues are not resolved after 13.1.2

anyone found a culprit, the iPhone can see the devices but will not pair, all resets, forget, etc. and been unhelpful and a waste of time due to the issue with the iPhone 11.

iPhone 11 Pro Max

Posted on Oct 4, 2019 9:09 PM

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68 replies

Nov 21, 2019 10:05 AM in response to Sperritt1

Having the exact same issue with my Hyundai Ioniq car multimedia system, and my Sony headphones.

talked to Apple Support today, after suggesting all of the above solutions (which I have already tried), the guy asked me to install a Bluetooth logging profile, and write down time stamps when the issue happens.


in my case, the voice in the car multimedia system and with my headphones, is simply like scrambled, and gives some metallic sounds with breaks, until the other side gives up and hangs the call up.


this is the most annoying bug I’ve ever experienced with an Apple product, and the bad thing in Israel is that you can’t just get a refund if you already used the phone (even after one day).


the interesting thing is that my father who has the same iPhone 11 Pro Max, and almost the same car multimedia system is not having these issues at all.

I just don’t know how to explain it. So frustrating.

Nov 22, 2019 9:30 AM in response to Yakeer

I have now returned my and my wife’s 11 Pro’s back to the shop. End of story and the end for the bluetooth issues... NOT!


Before returning iphones to the shop I had to make backup file because I had that 11 Pro over three weeks and I didn’t want to loose data from that time perioid.

I took my earlier iPhone 6S Plus, which was working properly, to use it again. I downloaded that backup file and ofcourse phone was forced to update iOS to the newest one. Everything seemed to be ok, until I got in to my car.... That fckn update transformed my phone to have exactly the same problem like I had with 11Pro.

Now my old 6S Plus is having this same bluetooth issue!!! Apple support don’t know how this is possible, how to fix it etc.


So thank you Apple for destroying my phone. Your company is now responsible to deliver me a properly working iPhone. ASAP.

Dec 11, 2019 2:46 PM in response to jmon71

Potentially. However, this is also the first chip that was designed and made entirely in house versus through a third party so the likelihood of it being related to hardware versus software is extremely high. It is possible that this may be something that can be patched via software, but considering this hasn’t made that big of a splash yet I wouldn’t hold my breath. I’m honestly surprised there isn’t more media on this, since “Apple does bad” usually spreads like wildfire.

Dec 17, 2019 5:49 PM in response to Sperritt1

I have the same issue - constant disconnecting/reconnecting. I have tried:

  1. completely removing from car and repairing
  2. reset network settings
  3. full erase all content and settings, setup as new iphone (not restoring from backup)
  4. turning wifi off as some users had reported for a work-around


Nothing works for me. Airpods continue to crackle out after ~5 min on a phone call and bluetooth through my Acura TSX disconnects/reconnects every 30 seconds or so. Can't make phone calls (which I'm very much dependent on) and can't play music through my car.


This is infuriating after spending so much money on a phone. Rather than acknowledge the issue, I'm getting the run around from Apple to help them diagnose an issue of which they are already aware. Beginning to reconsider my dedication to the brand based on this treatment/experience.

Oct 31, 2019 2:09 PM in response to jmon71

I have the same problem. But if someone calls me, bluetooth seems to keep call online. Just noticed it tonight.

When car system gives command to the phone via bluetooth, it won't drop out. Have to test this tomorrow and keep call online few minutes and see what happens. This would be helpful for Apple product development, because I think that no-one at Apple don't know what is this all about. I bought this unfinished "beta-phone" last week and paid almost 1400€... Shame... I really have liked Apple products.

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iPhone 11 Bluetooth issues

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