itunes not recognising my iPhone x

when i connect to iTunes it says i have to install os 10.11.04 or later, i m on yosemite 10.10.05,when i tried to update it says there is no update available. i can connect my husbands iPhone se with no problem, any help with this would be much appreciated.


Posted on Oct 5, 2019 6:02 AM

Reply

Similar questions

4 replies

Oct 5, 2019 6:57 AM in response to mrsmcvitie

For iOS 12 or later you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. See How to upgrade to OS X El Capitan - Apple Support if required.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

itunes not recognising my iPhone x

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.