email threading replies not showing up

Hi. I’m using an iPhone 6 or an iPad mini 4. IOS 12.4.2. I’ve been using my iCloud email address all week, receiving and replying to my daughter who has a Huawei cell phone. The problem is that I’ve been threading the emails but my replies never show up in the threads, just her original email. Except in the “sent” mailbox-it always shows up there. I’m assuming she’s getting my replies but maybe not-it mostly just photos and brief descriptions we’re trading. She hasn’t really replied to any of my few questions though. Even if she’s receiving my reply emails, why aren’t they threading with the rest of conversations? We have had a few problems trading photos and text messages since she went Huawei.

iPhone 6

Posted on Oct 5, 2019 6:24 PM

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Question marked as Top-ranking reply

Posted on Oct 7, 2019 4:54 PM

Hi July First,


Thanks for reaching out in Apple Support Communities. I understand that you're not seeing your replies show in the email thread unless you're looking at the thread from the "Sent" folder. I can see why you'd reach out about this; I'd like to help. First, I'd recommend verifying that you have your threading preferences set to your liking in Settings:


"Show the whole conversation

Go to Settings  > Mail, then turn on Organize by Thread.

To change how threads are displayed, you can also change other settings in Settings > Mail—such as Collapse Read Messages or Most Recent Message on Top."


View an email in Mail on iPhone


After checking those options, I'd suggest trying a new test thread with your daughter or another contact to see if the behavior persists outside of the thread with your daughter.


If you're concerned about the messages being sent properly, this resource can help too: If you can’t send or receive emails on your iPhone, iPad, or iPod touch



Best Regards.


Similar questions

2 replies
Question marked as Top-ranking reply

Oct 7, 2019 4:54 PM in response to July First

Hi July First,


Thanks for reaching out in Apple Support Communities. I understand that you're not seeing your replies show in the email thread unless you're looking at the thread from the "Sent" folder. I can see why you'd reach out about this; I'd like to help. First, I'd recommend verifying that you have your threading preferences set to your liking in Settings:


"Show the whole conversation

Go to Settings  > Mail, then turn on Organize by Thread.

To change how threads are displayed, you can also change other settings in Settings > Mail—such as Collapse Read Messages or Most Recent Message on Top."


View an email in Mail on iPhone


After checking those options, I'd suggest trying a new test thread with your daughter or another contact to see if the behavior persists outside of the thread with your daughter.


If you're concerned about the messages being sent properly, this resource can help too: If you can’t send or receive emails on your iPhone, iPad, or iPod touch



Best Regards.


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email threading replies not showing up

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