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Junk mail false positive

My emails from a friend are always marked as junk even though I always click "not junk". I have added the account to my contacts, still happens.


Is there a way to white-list the address or something beyond what I am already doing?

Posted on Oct 6, 2019 9:12 AM

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Question marked as Top-ranking reply

Posted on Oct 6, 2019 10:02 AM

If the e-mails aren't brown/tan, then your e-mail provider may have marked them as junk. Try going to the e-mail provider's website to see if you can adjust the junk settings there.


If they are brown/tan, go to Mail/Preferences/Junk Mail and click Reset at the bottom left. While in the preferences, make sure the exempt boxes are checked.


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Question marked as Top-ranking reply

Oct 6, 2019 10:02 AM in response to cramdesign

If the e-mails aren't brown/tan, then your e-mail provider may have marked them as junk. Try going to the e-mail provider's website to see if you can adjust the junk settings there.


If they are brown/tan, go to Mail/Preferences/Junk Mail and click Reset at the bottom left. While in the preferences, make sure the exempt boxes are checked.


Junk mail false positive

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