Can’t access phone app without a hard reset at times
Can’t access phone app without a hard reset at times. Can’t access it in settings also. Freezes if I click on it from settings menu.
[Re-Titled by Moderator]
iPhone XR
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Can’t access phone app without a hard reset at times. Can’t access it in settings also. Freezes if I click on it from settings menu.
[Re-Titled by Moderator]
iPhone XR
Something could have gone wrong during the update process.
I would install a fresh copy of 13.1.2 (the most recent iOS version) using this procedure:
Create a full backup of your device's content, then restore it to factory settings and, in the end, set it up as new, using these steps:--> Restore your iPhone, iPad, or iPod to factory settings - Apple Support
When done, restore your data from the previously made backup:--> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Regards
Giulio
TRy ProustGiulio suggestion.
Otherwise, You can get your device serviced by contacting Apple Support, or by visiting an Apple Store or Apple Authorized Service Provider near you:
Start a service request: http://getsupport.apple.com/
Find an Apple Authorized Service Provider: https://locate.apple.com/
Make an Apple Store appointment: http://www.apple.com/retail/geniusbar/
Contact via phone: https://support.apple.com/HT201232
Contact your carrier: https://support.apple.com/contact
Yes, but that sublink drives you to a mere list of carriers and their services.
My opinion is: reading the OP's question, I think it's a matter of software or hardware issue, not related to a carrier service, or plan or billing.
But I might be wrong.
Have a nice day.
Giulio
Apple dialed into my phone and did diagnostics. They’re thinking soft ware glitch needing a newer update. So I’ll wait patiently
Saifan Pilot wrote:
......
Contact your carrier: https://support.apple.com/contact
Perhaps you need to modify the last line: "Contact Apple Support"
Giulio
that link has a link to contact the carriers.
What model iPhone ?
Is it updated to iOS 13.1.2?
XR..... it has been this way with all the updates. Phone is a few months old. Yes it’s current update
On the phone now thank you
Can’t access phone app without a hard reset at times