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Can’t access phone app without a hard reset at times

Can’t access phone app without a hard reset at times. Can’t access it in settings also. Freezes if I click on it from settings menu.



[Re-Titled by Moderator]


iPhone XR

Posted on Oct 6, 2019 10:25 AM

Reply
9 replies

Oct 6, 2019 10:28 AM in response to HoldmyLatte

Something could have gone wrong during the update process.

I would install a fresh copy of 13.1.2 (the most recent iOS version) using this procedure:

Create a full backup of your device's content, then restore it to factory settings and, in the end, set it up as new, using these steps:--> Restore your iPhone, iPad, or iPod to factory settings - Apple Support

When done, restore your data from the previously made backup:--> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Regards

Giulio


Oct 6, 2019 10:35 AM in response to HoldmyLatte

TRy ProustGiulio suggestion.

Otherwise, You can get your device serviced by contacting Apple Support, or by visiting an Apple Store or Apple Authorized Service Provider near you:


Start a service request: http://getsupport.apple.com/

Find an Apple Authorized Service Provider: https://locate.apple.com/

Make an Apple Store appointment: http://www.apple.com/retail/geniusbar/

Contact via phone: https://support.apple.com/HT201232

Contact your carrier: https://support.apple.com/contact

Can’t access phone app without a hard reset at times

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