Lorex Flir Cloud 64 bit App

Here’s what they sent me:

In the new version of Mac OS, the structure of the OS was completely changed and it is no longer compatible with our software, the software that you can try and setup is the SmartPss, down below, you'll find the link to download it and the setup instructions, please let us know if it works for you:

https://dahuawiki.com/OSX/How_To_Install_SmartPSS_on_Mac

link goes to how to install instructions. Good luck.

I installed Q-see SmartPSS software from following link

https://q-see.s3.amazonaws.com/content/files/software/Q-See-SmartPSS.pkg

It asked to create separate password for 'admin' account for this software only (it has nothing to do with Lorex camera admin account). After starting this program, I used 'Auto Search' under 'Devices' section. It found my Lorex camera based on IP address and was able to login and view.

I confirmed that Lorex does have the new 64bit version available to download via the MediaFire link. Yes, odd that a company like this would do that, but its not the first. Yes its pretty much like that SmartPSS app that someone else shared. I dont like it vs. the older version unfortunetly. Already crashed and starts my CPU fan a-blowin during playback..

Catalina will not run 32-bit apps. You may want to check with their customer support about availability of a 64-bit app: https://www.lorextechnology.com/contactUs

YOU have to contact the developers of the app and check, please go to begin getting support on their product. I kind of doubt anyone on these forums would know.

Please begin by navigating to https://www.lorextechnology.com/ to get support.

I certainly won't get your hopes up. The current build they have is from back in 2016, I know, hard to believe. I purchased an NVR from them that they just released this year and was dealing with software that was built prior to the new NVR being released. System utilizes 4k cameras yet their remote software for the Mac does not support 4k, nor does it support the majority of features the NVR has. As much as I hope they release an update in a few weeks I highly doubt it since the last update was 3 years ago. On another note, the latest Lorex iOS app doesn't even support landscape mode on the iPad either. As much as I don't want to spend money on the system I'll probably invest in an HDMI KVM Extender Over IP.

I contacted them after I installed Catalina and "broke" the Flir Cloud application. They sent me info and a link to SmartPss for Mac. It works like a champ! After I got it working, I let them know and suggested that they should include the information somewhere on their site because so many others also have this issue! NOTE: I have a somewhat older system - was a 4-camera NVR system (that I've since added some cameras to), purchased from Costco in mid-2015.

You can get the beta version of SmartPSS here. Works pretty decent for now.

Lorex is pretty slow when it comes to updating their apps for macOS. I have also opened a ticket with them looking for an answer but I'm pretty certain they will give the same canned response of "an update will be available in the future". They did not update the current version of their app to fully support their new high resolution cameras during viewing on macOS Mojave. Fingers crossed they put some effort into the macOS version this year as they did post an update for Windows 10 earlier in the year.

I wouldn't hold your breath. If I had to guess, I think they'll be using the Catalyst platform to port their iOS application to the Mac. Or they'll abandon the Mac app altogether.

I don't think the current Lorex Flir Cloud Client software for the Mac will ever see another update. The current version is several years old at this point and they've made no effort to improve things so far.

I called their support line today and was basically told in about 10 days an e-mail would go out regarding the update. I am not confident in this response as they didn't even ask whom I was! I fired off an Tweet to @LorexTechnology as well about it just a bit ago too. I know I had issues with the macOS Flir Cloud client last fall and I somehow got a version that I was not able to find on their support site... but even that is not 64bit. Good think I didn't upgrade my main macOS system to Catalina yet! Still a few apps out there that need to be updated by the vendors!

Hopefully Lorex will include this app on its website some day soon. I talked with them a couple of days ago & they're working on a couple of issues. If the issues are specific to their products it might make sense to have this. I'd say, use the Smart PSS version for now and figure out what is or is not working. You can always get Lorex version and compare. I'm guessing Dahua (or some other third party?) makes the software and they rebrand it for Lorex and others.