The only 32 bit app on my iMac is the Lorex Flir Cloud Client. I use the app on all my devices to monitor the cameras. Does anyone know if Lorex is going to release a 64 bit version of the app. If I upgrade to Catalina it will disable the installed 32 bit app :(
Here’s what they sent me:
In the new version of Mac OS, the structure of the OS was completely changed and it is no longer compatible with our software, the software that you can try and setup is the SmartPss, down below, you'll find the link to download it and the setup instructions, please let us know if it works for you:
https://dahuawiki.com/OSX/How_To_Install_SmartPSS_on_Mac
link goes to how to install instructions. Good luck.
Yes, I’ve used the Smart PSS app since early December & the new Lorex app looks identical except for the Lorex branding.
That is where I started. At first they just closed my Issues Ticket. I followed up and then they directed me to the Lorex Wike site for the update (which is not there.) I updated my Issues Ticket with them to ask that they either provide a date that Flir Cloud software for Catalina will be updated to 64 bit or advise that they are not going to keep the software updated.
Ive been dealing with Lorex on this for several months. I updated to Catalina during the beta version and haven't found any solutions. Lorex was pretty useless. Wont give any info or timeline on an updated version that works. I just read the post about the above new link that may work as a substitute. Not holding my breath.
Thanks for the notes here on this issue.
I tried the suggestion of : "beta version of SmartPSS here" with no luck. Catalina kept giving me an "unexpected" closing and prompt to "reopen" - but no successful install.
This one installed, https://q-see.s3.amazonaws.com/content/files/software/Q-See-SmartPSS.pkg, and seems to be working. However, after entering the same settings I had on Flir Cloud Client, it says "Offline(Can not find network host)"
Agghh this is frustrating - so close, yet so far. Unfortunately, my cameras are on another house 90 minutes away, so I'm guessing I'll have to go out there and check the Device ID or Client Port (does that sound right?). I'm not using the IP, but rather the Device ID.
DEH
That sent me an email yesterday directing me to that page - but as you noted, there was no 64 bit update for the Flir Cloud. I replied to their email to let them know that their referencing that site did nothing to solve the problem and then requested that either confirm that they are going to provide a 64 bit solution or state that they will not be providing support going forward. I am not holding my breath that they will respond. The real question is why CostCo would continue to carry this product given the problems they have had historically with this company.
To those asking about using other software all of these systems are made by one of two Chinese companies. Either Dahua
or Hikvision. They made the hardware and all of the software. The branded resellers like Lorex (who is made by Dahua) do not actually control anything about what they sell. They are stuck wait for their supplier to provide an update. Which frequently takes years. Hikvision seems to be a bit faster to respond but both are very slow and made terrible software
Works fine on my iMac in Catalina. As I said, this is pretty much version one so if they care, it’ll improve. Unfortunately the Mac, even after all these years, has a much smaller install base than PC’s so they support them more.
I had also downloaded and installed a prior link mentioned here which was SmartPSS and it seems to be working, but thanks for the update and will give it a try.
Update: After using SmartPSS (beta) for less than 8 hours I wanted to let everyone know that it has "quit unexpectedly" 5 times. I am using a Lorex NR900 with 4k cameras and cannot get the zoom function to work. I am able to select zoom however I cannot select an area to zoom into and scroll does not work.
This application is pretty close to being identical to the Flir Cloud app. Hopefully they fix these quirks in the non-beta version whenever it gets released.
Didn't work for me, but they have had several Catalina updates in the last couple of weeks. Can't believe they just now got around to porting a 64bit version. Very disappointing. All of their client apps have been very buggy and sorry I went Lorex.
I'm not sure why Lorex would place the latest version of their app on MediaFire however, it is pretty much a variant of the Dahua SmartPSS app that has been going around from the other manufacturers. It uses the same start up screen, security questions, gui layout, etc. It works with the same glitches as the SmartPSS. Not much effort in getting their own application out there.
Yes; still waiting for a response.
I have the same issue and can no longer monitor cameras on Catalina OS. Does anyone know of another video application that can be used as an alternative on Lorex NVR?
It has been four years since the web interfaces stopped working and they still have not upgraded/fixed that we can pretty much kiss using our Lorex systems good bye.
Lorex Flir Cloud 64 bit App
