Lorex Flir Cloud 64 bit App

I wouldn't hold your breath. If I had to guess, I think they'll be using the Catalyst platform to port their iOS application to the Mac. Or they'll abandon the Mac app altogether.

I don't think the current Lorex Flir Cloud Client software for the Mac will ever see another update. The current version is several years old at this point and they've made no effort to improve things so far.

I certainly won't get your hopes up. The current build they have is from back in 2016, I know, hard to believe. I purchased an NVR from them that they just released this year and was dealing with software that was built prior to the new NVR being released. System utilizes 4k cameras yet their remote software for the Mac does not support 4k, nor does it support the majority of features the NVR has. As much as I hope they release an update in a few weeks I highly doubt it since the last update was 3 years ago. On another note, the latest Lorex iOS app doesn't even support landscape mode on the iPad either. As much as I don't want to spend money on the system I'll probably invest in an HDMI KVM Extender Over IP.

I called their support line today and was basically told in about 10 days an e-mail would go out regarding the update. I am not confident in this response as they didn't even ask whom I was! I fired off an Tweet to @LorexTechnology as well about it just a bit ago too. I know I had issues with the macOS Flir Cloud client last fall and I somehow got a version that I was not able to find on their support site... but even that is not 64bit. Good think I didn't upgrade my main macOS system to Catalina yet! Still a few apps out there that need to be updated by the vendors!

I contacted them after I installed Catalina and "broke" the Flir Cloud application. They sent me info and a link to SmartPss for Mac. It works like a champ! After I got it working, I let them know and suggested that they should include the information somewhere on their site because so many others also have this issue! NOTE: I have a somewhat older system - was a 4-camera NVR system (that I've since added some cameras to), purchased from Costco in mid-2015.

Here’s what they sent me:

In the new version of Mac OS, the structure of the OS was completely changed and it is no longer compatible with our software, the software that you can try and setup is the SmartPss, down below, you'll find the link to download it and the setup instructions, please let us know if it works for you:

https://dahuawiki.com/OSX/How_To_Install_SmartPSS_on_Mac

link goes to how to install instructions. Good luck.

Update: After using SmartPSS (beta) for less than 8 hours I wanted to let everyone know that it has "quit unexpectedly" 5 times. I am using a Lorex NR900 with 4k cameras and cannot get the zoom function to work. I am able to select zoom however I cannot select an area to zoom into and scroll does not work.

This application is pretty close to being identical to the Flir Cloud app. Hopefully they fix these quirks in the non-beta version whenever it gets released.

Didn't work for me, but they have had several Catalina updates in the last couple of weeks. Can't believe they just now got around to porting a 64bit version. Very disappointing. All of their client apps have been very buggy and sorry I went Lorex.

Ive been dealing with Lorex on this for several months. I updated to Catalina during the beta version and haven't found any solutions. Lorex was pretty useless. Wont give any info or timeline on an updated version that works. I just read the post about the above new link that may work as a substitute. Not holding my breath.

This is the software that works on Catalina

https://q-see.s3.amazonaws.com/content/files/software/Q-See-SmartPSS.pkg

Q-See and Lorex basically use the same software, probably both made in China. Anyway, the SmartPSS.pkg works I have verified. It works on both Lorex and Q-See systems.

Thanks for the notes here on this issue.

I tried the suggestion of : "beta version of SmartPSS here" with no luck. Catalina kept giving me an "unexpected" closing and prompt to "reopen" - but no successful install.

This one installed, https://q-see.s3.amazonaws.com/content/files/software/Q-See-SmartPSS.pkg, and seems to be working. However, after entering the same settings I had on Flir Cloud Client, it says "Offline(Can not find network host)"

Agghh this is frustrating - so close, yet so far. Unfortunately, my cameras are on another house 90 minutes away, so I'm guessing I'll have to go out there and check the Device ID or Client Port (does that sound right?). I'm not using the IP, but rather the Device ID.

DEH

The Lorex Cloud 64 bit app is out, as of 1/15/20. Call the Lorex 800 number to get the link. I agree the link looks bogus but I downloaded the app & it works (since it's the first version, it still needs work). Got the info from Lorex tech support.

After using it for about an hour, the Lorex version is better. I am running Catalina on a iMac Pro and the main differences I am seeing are:

SmartPSS crashes often when closing the application while the Lorex app has not crashed at all.

SmartPSS issue when moving window from the iMac display to an external display that has a lower resolution. When I move the window (or even open the app) on the lower resolution display, all of the camera views are 'zoomed' in unless I move the window back to the iMac display. This issue does not occur with the Lorex app.

That being said I have removed SmartPSS as the Lorex app is more stable on my machine.