The most depressing thing here is that Apple used to possess a remarkable ability to 'read the minds' of customers and provide us with innovative and intuitive solutions to our daily problems. It has a history of engendering an almost religious belief in customers of the 'specialness of Apple', which in turn justified in our minds the higher than industry standard charges.
So it is with incredibly sadness that the Apple Mail column fiasco can only be seen as a broken promise.
Apple - thousands of us are disappointed in you, dissatisfied that you have removed what many of us thought of as a critical aspect of functionality for a mail program and annoyed beyond the point of our loyalty that you continue to ignore us. I'm sorry Apple but your head in the sand - 'no response' is not acceptable in a company that many of us have financially supported, advocated for to family and friends and given our loyalty to for years.
Read the comments here - months later, universally negative feedback with no sense of going away, getting less, or moving on - your customers are begging you to reinstate Apple Columns because we want to stay, want to remain loyal, want to continue to be enthusiastic customers.