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User profile for user: Hardolin81
Hardolin81 Author
User level: Level 1
20 points

Certificate Issues since upgrading to Catalina

I access some work programs through Citrix on my Mac. We have morons for tech support at work so they are no help. They sometimes ask me for help and I have no formal training in computers other than some programming classes in college. So I'm now asking y'all for help.


When trying to load up my work application through Citrix I get the following error since updating to Catalina:

You have not chosen to trust "Entrust Root Certification Authority - G2", the issuer of the server's security certificate.


  1. This worked fine just yesterday before updating and I haven't changed anything else on my computer.
  2. I just tried it on another Mac running High Sierra and had no problems.
  3. I tried another user on my Catalina Mac and it still doesn't work
  4. I went into my keychain and found that certificate and set it to "always trust" and it still doesn't work


Any ideas? Help is much appreciated.



Posted on Oct 7, 2019 5:51 PM

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User profile for user: Hardolin81
Hardolin81 Author
User level: Level 1
20 points

Posted on Oct 9, 2019 4:36 AM

Ive found a temporary workaround and sharing with others who may need some way to work until the certificate issues are solved. I used the Citrix extension in the chrome browser instead of the native app:

https://chrome.google.com/webstore/detail/citrix-workspace/haiffjcadagjlijoggckpgfnoeiflnem

This worked for me.

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User profile for user: Hardolin81
Hardolin81 Author
User level: Level 1
20 points

Oct 9, 2019 4:36 AM in response to Hardolin81

Ive found a temporary workaround and sharing with others who may need some way to work until the certificate issues are solved. I used the Citrix extension in the chrome browser instead of the native app:

https://chrome.google.com/webstore/detail/citrix-workspace/haiffjcadagjlijoggckpgfnoeiflnem

This worked for me.

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User profile for user: Mofingus
Mofingus
User level: Level 1
10 points

Oct 8, 2019 9:13 AM in response to Hardolin81

Same questions as above. The message is just slightly different so I thought I'd add it to the thread.


you have not chosen to trust "GlobalSign Root CA", the issuer of the server's security certificate


Most likely the same problem. Since I rely on my citrix connection to work remotely, this is a big issue for me being productive and connected.


As with bwthompson, I accessed the certificate, and others referring to GlobalSign and set them to always trust without any change in response. Still doesn't work.


Thanks in advance for the assist.

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Certificate Issues since upgrading to Catalina

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