Certificate Issues since upgrading to Catalina

Question

Level 1

20 points

Certificate Issues since upgrading to Catalina

I access some work programs through Citrix on my Mac. We have morons for tech support at work so they are no help. They sometimes ask me for help and I have no formal training in computers other than some programming classes in college. So I'm now asking y'all for help.

When trying to load up my work application through Citrix I get the following error since updating to Catalina:

You have not chosen to trust "Entrust Root Certification Authority - G2", the issuer of the server's security certificate.

This worked fine just yesterday before updating and I haven't changed anything else on my computer.
I just tried it on another Mac running High Sierra and had no problems.
I tried another user on my Catalina Mac and it still doesn't work
I went into my keychain and found that certificate and set it to "always trust" and it still doesn't work

Any ideas? Help is much appreciated.

Posted on Oct 7, 2019 5:51 PM

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Answer 1

Hardolin81 Author

Level 1

20 points

Oct 9, 2019 4:36 AM in response to Hardolin81

Ive found a temporary workaround and sharing with others who may need some way to work until the certificate issues are solved. I used the Citrix extension in the chrome browser instead of the native app:

https://chrome.google.com/webstore/detail/citrix-workspace/haiffjcadagjlijoggckpgfnoeiflnem

This worked for me.

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Answer 2

Oct 10, 2019 8:46 AM in response to Hardolin81

you need the latest version of Citrix Workspace. it was released two days ago..

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Answer 3

Oct 11, 2019 8:49 AM in response to Hardolin81

All did was download the newest version of Citrix Application and it went away

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Answer 4

berndvdc

Level 1

4 points

Oct 9, 2019 5:16 AM in response to Hardolin81

Tried the Chrome extension and it works for me as well. The Citrix experience is not too bad, so definitely recommend it as a workaround!

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Answer 5

berndvdc

Level 1

4 points

Oct 8, 2019 2:05 AM in response to Hardolin81

Apparently, Apple enforces new rules for certificate security in Catalina and iOS 13. I think the certificates need to be upgraded before Catalina will accept them. But not sure how or who can fix this...

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Answer 6

craig203

Level 1

32 points

Oct 10, 2019 6:17 AM in response to Hardolin81

Try the newest app from Citrix...

https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html

This solved my issue!

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Answer 7

Oct 11, 2019 1:59 PM in response to craig203

I had to exit out of Citrix and Chrome, then download using the link above and then restart before I could make it work. IT tried for 30 minutes and could not help me, this thread saved me. Thx!

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Answer 8

Mofingus

Level 1

10 points

Oct 8, 2019 9:13 AM in response to Hardolin81

Same questions as above. The message is just slightly different so I thought I'd add it to the thread.

you have not chosen to trust "GlobalSign Root CA", the issuer of the server's security certificate

Most likely the same problem. Since I rely on my citrix connection to work remotely, this is a big issue for me being productive and connected.

As with bwthompson, I accessed the certificate, and others referring to GlobalSign and set them to always trust without any change in response. Still doesn't work.

Thanks in advance for the assist.

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Answer 9

Oct 9, 2019 7:01 AM in response to Hardolin81

I'm being stupid. I've installed the citrix extension. Once I'm logged into Citrix and click on my vPC, it still keeps asking me to Open Citrix workspace Launcher.app. How do I force the browser to use the extension instead of the app? cheers

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Answer 10

Pa1teja

Level 1

4 points

Oct 15, 2019 9:30 AM in response to Hardolin81

I have the same issue too. My Cisco After recent Catalina upgrade CA ROOT certificate is no loner trusted & even My Cisco VPN is not working. What are the possibilities of Downgrading back to High Sierra . Can someone share the steps or link ? Thanks much in advance

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Answer 11

gonarys

Level 1

4 points

Oct 9, 2019 4:22 AM in response to Hardolin81

I have also the same issue with Citrix, and i can't work.

Any solution ?

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Answer 12

Mofingus

Level 1

10 points

Oct 9, 2019 7:59 AM in response to hedgie118

I installed the extension, which actually puts the Citrix receiver app on you apps screen. I launch the app, give it the URL to the Citrix server hosting and I was able to connect and log in. No certificate issue.

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Answer 13

DMcC73

Level 1

4 points

Oct 16, 2019 8:03 AM in response to craig203

Thank you so much! I am back in business as well.

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Certificate Issues since upgrading to Catalina

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