I received the following reply from Samsung Memory Support samsungmemory@hanaro.eu
"Thank you for contacting Samsung memory Support.
We are sorry to learn that you are having issues using your SSD with the activation software version 1.6.5 on your Mac OS version Catalina.
Please be informed that we have escalated the issue to the concerned departments and they are currently busy with analyzing the issue.
For the time being, in order to access your data, you can do one of the steps available in the video clips that you will receive as attachments via WeTransfer:
You have two options:
- Uninstall the software and use it without a password as explained in the video clip "Activation Software Remover".
- Use the SSD with a password by following the installation procedure in the video clip "PSSD 1.6.5 Working".
If you wish to use the software, please do the following:
- disconnect and connect the PSSD to the computer
- let the installation message appear.
- Proceed with the installation until the end.
- Once the installation is complete, click EXIT.
- At this point, you should be able to enter the password.
If you are still having problems, you can take the following steps:
- revert to the previous version or one of the previous versions of Mac, and try disabling the password
- You can also try disabling the password on a Windows computer. This will be possible only if the file format is eXFAT, since it is compatible with both Windows and Mac.
In order to assist with the problem analysis, we will need the following information:
- A brief description of problem and possibly a video-clip showing that you are unable to open the software.
- Screenshot of error message
- System information or computer model
- SSD serial number.
We will forward the information to the software developers to aide with the analyses.
We do hope to have adequately informed you and look forward to your response."
Based on the e-mail info, I went through the Portable SSD software re-installation, ignored the incompatibility warning and supplied the password using the Portable SSD software, and the OS was able to see my password encrypted T3 SSD drive and access it without any problem. I took the opportunity and downloaded all my data from the SSD drive to a regular one just in case.
