Why does Snapchat lighten my pictures on iPhone?

I need Snapchat or Apple to fix the quality for the front facing and rear facing camera because it looks so bad. It looks like Android quality. It looks fuzzy textured. Please fix this. It’s very irritating.


[Re-Titled by Moderator]

iPhone 11

Posted on Oct 7, 2019 8:04 PM

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Posted on Nov 4, 2019 7:18 PM

The reason you’re seeing a decrease in quality from before you take the picture and after is because Snapchat condenses the file (aka your picture). This is less noticeable on the smaller screen resolution’s which is why it used to work great, however, you have to give Snapchat some time to catch up. However, the issue I am experiencing is the front facing flash completely washing out my face and I look like Edward from Twilight. Probably an issue with the codec or how snap is processing your photos, but it’s extremely bad. Another thing I will mention is that Apple isn’t in charge, nor are they responsible for Snapchat or its bugs. If you want this fixed, you need to post on a Snapchat forum, not Apple’s forums. Apple isn’t going to push out a software update for better compatibility with a 3rd party app. I recommend reddit over this. As far as the grainy pictures go however, that is due to Snapchat compressing your images to make the file size smaller, in the same way that YouTube does it. Think about how big a file size is when you take a picture. Now multiply that by how many pictures you send a day, and then multiply that by how many people use Snapchat altogether. Snapchat can’t handle that from a tech perspective. I would say if you’re not having the flash issue, be grateful, and if you are, submit it to a Snapchat help forum or submit a ticket directly to Snapchat. Also, trust me when I say this, they are probably already aware of it. There has to be someone at Snapchat with an iPhone 11. That person is going to notice the same things your and I are noticing. Not a perfect situation, but just do what you can by posting where it will help :)

93 replies

Oct 17, 2019 10:52 PM in response to Jay_2003

I have never been so disappointed in an apple product before I bought the iPhone 11. I recently upgraded from an iPhone X to an iPhone 11 and as soon as I got the phone it seemed normal. Then I took a closer look while using it and the camera quality looks like a cheap android phone camera it is so blurry., the colors seem to be off and the overall quality of the phone looks like I got my cracked screen fixed at a cheap mall cellphone repair place. If All iPhone 11 owners are unable to get their problem fixed then I will be getting rid of the iPhone. This quality is not worth the $800 I’m paying. I might as well use an iPhone 5s.

Oct 23, 2019 5:28 PM in response to Jay_2003

My biggest and only problem with upgrading to the new iPhone 11 is the Snapchat camera not adjusting to lighting. I used to be able to tap on where I wanted the lighting adjust (usually if it’s too bright) and it would automatically focus and adjust accordingly. That isn’t an option anymore and it’s literally ruining my life lol no more golden hour selfies :(

Nov 10, 2019 6:00 PM in response to Jay_2003

Camera looks android like on my 11 Pro Max. When I get good videos on Snapchat, I’ll go back and watch them and it’s pixelated. Idk if it’s bc Snapchat hasn’t update it to support the 4K quality yet

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Why does Snapchat lighten my pictures on iPhone?

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