Catalina installation error

Hello,

Imac 2017 27' Catalina installation error,

storage error (-69716),

what to do,

thanks in advance


Julius

Posted on Oct 8, 2019 1:57 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 8, 2019 6:31 AM

Great question, now you have a few tools to help you, but it is somewhat a technical verification; but easy enough for most if you go slowly!


First, this specific error (during MacOS install) is most usually in relation to the "quality" of you MacOS partition. Simply, your Mac paritition has errors and sometimes it may be recoverable... Let's check this now.


1 - Boot your Mac in Recovery Mode (hold together on your keyboard -> command + R).

2 - Once loaded -> give it a moment or so, go into Disk Utility app -> you should see a menu with 4 options including reinstall your OS, get help, etc.

3 - Once in the App, you will see the drives you have on your Mac. Make sure you select the drive that holds your main paritition (usually on the top left menu). That's usually where you want to install you OS. Now in the sidebar, select the volume you wish to repair.

4 - Click the First Aid button -> Click Repair Disk.


Now if nothing seems to work (and you still get errors), you may have to recovery a broken partition using Internet Recovery or a Time Machine backup. Now that's another subject!


Respect.


Here's a great web site for futur reference : https://www.idownloadblog.com/2016/02/26/how-to-use-disk-utility-in-mac-recovery-mode/

40 replies

Oct 9, 2019 2:28 AM in response to julius271

Same here. Mac mini (Late 2012). From what I read in this thread, I figure this may be related to the use of fusion drive?


Checked APFS FS in recovery mode - no errors

Removed connected drives in case it was referring to an attached USB drive

Removed 32bit software.


Same message relating to "Storage system verify or repair failed".


Will raise a bug, since this discussion forum probably isn't going to get this fixed :)


JAA

Oct 13, 2019 1:38 PM in response to JA-A

I need a little more detail so that my coronary arteries can remain open while I solve the problem, if you are so kind

1- I must format / delete the drive (in my case ‘container disk3’) that contains the Macintosh HD, which will automatically format the partitions that are not shown

2- Once this is done, my Mac is "empty", so I deduce that he will automatically ask me to reinstall an operating system. For this I will have a USB-stick boot disk, for example, on which I will have saved ... mojave or the new Catslina that I could not install?

3- And the last step will be to restore my safety copy from Time Machine


Is that right? Do I miss something? Should I do it now or is an Apple update that solves this problem foreseeable?


JA-A, my coronaries and myself thank you

Oct 21, 2019 9:24 AM in response to Eddie Murphy

It sounds like there are at least two distinctly different issues associated with this (-69716) error message. There are those whose systems have frozen in the process of the Catalina update and they have had to take steps to resuscitate their operating systems and recover their data (sorry about that). Then there are others like myself that get the install error message and we can reboot and go back into Mohave and operate with no problems (other than not being able to accomplish the update) This includes running the disk utility first aid with no issues of corruption, plenty of memory and the fusion drive has not split etc. I have read through the discussion and sorry if I have missed the obvious but does anyone have any possible suggestions for those of us that fall into this operable category trying to get the update or do we all share a similar fate to those who have already crashed and been resurrected?

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Catalina installation error

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