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Notes not syncing or uploading to iCloud After iOS 13 Update

I'm having an issue where, after updating my devices to iOS 13, notes from the Apple Notes app are either not syncing, randomly syncing, or syncing only after a prolonged delay (e.g. days) between my iPhone and iPad. I've tried signing out and back in to iCloud and have removed and reinstalled the Notes app on both devices. I've ensured that the OS on both devices has been updated to the current version. Interestingly, If I have the notes app open on my iPhone, I still get the notification in the dock on my iPad that the notes app is open on my phone, but the notes still fail to sync, or at best, some notes randomly sync hours or days later, between the two devices. I noticed that if I create a note in the notes app through the iCloud website, the note downloads to both my devices immediately, but notes created on my devices fail to upload.


Has anyone else had this issue and found a solution? Is this a known bug in iOS 13, similar to one with the Reminders app (which I don't seem to be having)?

Posted on Oct 8, 2019 3:55 AM

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Question marked as Top-ranking reply

Posted on Oct 31, 2019 6:12 PM

Hi all,


I have resolved the issue.


I have had the same problem as everyone  - Notes not syncing between my iPhone, iPad, MBA - all with the latest OS. I tried everything recommended and ended transferring all my notes to sit on my iPhone - then deleted all notes out of the iPad and MBA and switched iCloud off for Reminders and Notes on all three devices.


I then backed up my phone so at least I had a copy of my notes (I used iexplorer to look into the backup to make sure all of my Notes were there).


I periodically switched iCloud back on in the iPad and iPhone and attempted to create notes and see if they would sync. They did not. My wife created a note on her phone and shared it with me - and that synced as we both made changes, although it was not instant as it had been prior to the iOS upgrades.


So until yesterday things were still not working.


Then I did the following:

  • switched off iCloud again on all devices.
  • deleted all notes on the iPad, MBA and deleted any notes in the 'recently deleted folder'.
  • logged into the iCloud account to access Notes via the browser and deleted all notes/folders - including notes in the recently deleted folder.
  • The only notes left were the 480 notes I'd transferred to the 'On my iPhone' folder on my iPhone. If you don't have this option in Notes you have to go to Settings/Notes and switch it on.
  • Then I did this (this is what I think resolved the issue). I went to Settings/Passwords & Accounts/iCloud/iCloud/Manage Storage - and I looked down the list to see how much data Notes had stored in iCloud (obviously it should be zero as I had deleted all Notes out of iCloud). It was 2.2GB - ranked 5th after iCloud Drive, Photos, Messages, Backups. Obviously something was jammed in there.
  • So I swiped left and the option comes up to Delete Data. I hit that option and I think it says 'This will delete all Notes in iCloud and on you iPhone' - I say yes or OK or whatever it asked. It didn't delete the Notes I had 'On my IPhone' - but I guess it deleted whatever was stuck in iCloud.
  • I waited for 30 minutes. Then switched on iCloud on my phone, and tested making notes on my phone, and in iCloud via the browser and it all synced immediately. I then added my iPad - and the same - all synced immediately - then added my MBA and notes synced immediately between all four. I then copied a folder from my 'On my iPhone' folder - to the iCloud folder - and it immediately synced the folder and all the notes it contained between all my phone, iPad, MBA and iCloud. I then copied all the folders - and all other notes have now synced between all devices. Each account has 480 notes.
  • If you are going to follow these instructions the only thing I would do differently is use my MBA to hold all the notes in the 'On My Mac' folder. If you don't have this folder you have to switch it on in Preferences. It is easier to use a mouse to move folders around.


I'll report back if I have any problems, but it seems I have resolved this issue.


Good luck all.

Similar questions

537 replies

Oct 16, 2019 10:30 AM in response to mckay272

By air-dropping notes back and forth, you're creating multiple copies of them every single time. When (and if) sync is ever going to come back to life, you'll be inundated by multiple versions of the same note on your devices.


I'm currently not using notes anymore, just to avoid creating more confusion in them, but they keep deteriorating by themselves. I'd love to be able to make a local backup copy of all my notes, but hey -- apple didn't provide such functionality! That's too advanced! Ugh...

Oct 16, 2019 11:59 AM in response to smccorkle13

Some weird stuff going on. Since applying all three updates today I was able to sync notes but now Notes is erratic again:

1. Notes not syncing to all devices

2. Words dropped from Titles

And, wait for it, Apple's community forum has now broken. I've received the same reply by a community member, by email, from like over a dozen times! 

Google Keep,  here I come. You may have invaded my privacy, but you never let me down :)

Oct 16, 2019 4:14 PM in response to smccorkle13

I had this issue the whole time while I was in beta. I completely gave up on Notes due to it just not being reliable.


I now have all my devices (iPhone, iPad, MacBook Pro & iMac) out of the beta and up the most recent consumer release.


Still the same issue. They will randomly sync and only portions will sync. Leaving out handwritten notes, the title not updating etc... I tried taking Notes off of iCloud on all devices, restarting all devices and everything. No go. It just seems to not want to sync.


Least they fixed iCloud since the beta. Files just wouldn't sync at all. Now they do consistently. I hope there's a fix to this soon for Notes. It's very frustrating. About to go back to OneNote.

Oct 17, 2019 12:33 AM in response to sk8tr4lf1989

My last attempt was cleaning iCloud notes fully. Started all over, by synching them back folder by folder. It just did not work after about 400 it just stopped. 12h later, still not done. Restarted iPad, again about 100 more synched.. stopping again. Looking at the content, some tables, images, file attachments missing from the notes. I am lost and no idea how to merge 100’s of notes to a different application.


As others have mentioned, even if the number of notes can be the same on all devices, the content can be different as well.

Apple Support still says there is no generic problem with Notes synching, otherwise they should know about it. I referenced this discussion and they still don’t believe it is a big issue.

I have moved the most of my notes from iCloud to a local notes account on a single device. I can no longer trust the synchronisation and want to make sure I don’t loose any more data.



Oct 17, 2019 2:41 AM in response to smccorkle13

So I was on the phone with a very helpful gentlemen from Apple Support on Tuesday and after we tried many of the things mentioned here and a few more he was stumped as to why this is not working. As many of you have said earlier the app will "fetch" data (handwritten notes don't fetch well) but not reliably (or at all) "push" data. He has left the ticket open and is referring the issue to Engineering.

But, what completely befuddles me is how if this issue was happening during the beta period how did it make to release? This is a first party app and is basically broken at the moment. Even on my iPad the only way I can get it to sync is to quit the app and start it again.

Fingers crossed something is released soon.

Oct 17, 2019 3:54 AM in response to smccorkle13

Was about to give up on Notes after a week of this frustration. Lost a handful of notes. Recent fix that seems to be working (for now...) - turned off Notes on the device that isn't uploading properly to cloud (for me, it was Catalina MBP). Restarted computer. Then turned notes back on. Without the restart, didn't work.


Note - turning off notes causes any unsynced ones to disappear. I had already lost them, so I didn't mind doing it again...

Oct 17, 2019 4:59 AM in response to Rooaarr

It still seems to be quite erratic. I’ve had no problem between iCloud and Catalina. None at all. However, my iPhone is driving me crazy. It’s JUST my iPhone after iOS 13 that’s not syncing neither to iCloud or Catalina. It even happened before I updated to Catalina, actually that’s one of the reasons I updated MacOS, to see if it would solve it.


For now, I’m just only opening and editing notes in the LEAST reliable device (the iPhone), because all the other ones (Mac with Catalina, or iCloud) WILL sync to it. It’s the iPhone that won’t catch any new notes or edits.

Oct 17, 2019 8:10 AM in response to smccorkle13

Same here. Unbelievable...keep hoping an update will fix. At first I thought maybe a problem with sharing (everyone not on same versions), but have all devices for all users to the latest version now. The longer this goes on, the less confidence I have in the Apple’s ability to sort it out...which is the canonical version—iPhone, iPad, or Mac?


The other day my brother asked if he should switch to iPhone from android. I had to tell him that it wasn’t a good idea because the syncing is so buggy.


Oct 17, 2019 8:42 AM in response to paulidj

Now on iOS 13.1.3 the problems seems to go and come, or come and go, and when sync is not working I turn off (Power down) my iPhone. After immediately powering it up again it's instantaneous both ways, as if the connection needed to be rekindled. iPad works again, too.

Wonder how long it will last this time, but switching the phone off once a day or so won't kill me.

Oct 17, 2019 11:01 AM in response to Wolff-leipzig

UPDATE

I spoke with Apple this morning and had them dig into situation. Apparently it is now a known issues with the engineers and the activity on the issue is increasing meaning it rises in urgency. They hope that the next version of IPAD and IOS will fix this issue (Probably a simple fix hard part was getting Apple to know about it)


55% user install base of IOS 13 (so far)

maybe 15% use apple notes

maybe half only use Apple Notes on one device and never notice sync. Etc

so probably a very niche specific issue.


therefore don’t be shy in letting them know,. Each person who calls and starts a case escalates it.

direct message to Apple support on twitter is pretty responsive as well.






Oct 18, 2019 12:23 AM in response to Wolff-leipzig

I think this *is* helpful. I see similar behaviour, though I haven't tested as well as you have! After iOS 13.1.3 and macOS 10.15 supplemental upgrade this week, things definitely improved, though still nowhere near fixed. Likewise, deleting notes seems to be the problem, as I don't see any deletions syncing within the first hour of the act. If I just leave things overnight iPhone, iPad and Mac do eventually sync. But overnight? Seriously Apple?

Notes not syncing or uploading to iCloud After iOS 13 Update

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