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Notes not syncing or uploading to iCloud After iOS 13 Update

I'm having an issue where, after updating my devices to iOS 13, notes from the Apple Notes app are either not syncing, randomly syncing, or syncing only after a prolonged delay (e.g. days) between my iPhone and iPad. I've tried signing out and back in to iCloud and have removed and reinstalled the Notes app on both devices. I've ensured that the OS on both devices has been updated to the current version. Interestingly, If I have the notes app open on my iPhone, I still get the notification in the dock on my iPad that the notes app is open on my phone, but the notes still fail to sync, or at best, some notes randomly sync hours or days later, between the two devices. I noticed that if I create a note in the notes app through the iCloud website, the note downloads to both my devices immediately, but notes created on my devices fail to upload.


Has anyone else had this issue and found a solution? Is this a known bug in iOS 13, similar to one with the Reminders app (which I don't seem to be having)?

Posted on Oct 8, 2019 3:55 AM

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Question marked as Top-ranking reply

Posted on Oct 31, 2019 6:12 PM

Hi all,


I have resolved the issue.


I have had the same problem as everyone  - Notes not syncing between my iPhone, iPad, MBA - all with the latest OS. I tried everything recommended and ended transferring all my notes to sit on my iPhone - then deleted all notes out of the iPad and MBA and switched iCloud off for Reminders and Notes on all three devices.


I then backed up my phone so at least I had a copy of my notes (I used iexplorer to look into the backup to make sure all of my Notes were there).


I periodically switched iCloud back on in the iPad and iPhone and attempted to create notes and see if they would sync. They did not. My wife created a note on her phone and shared it with me - and that synced as we both made changes, although it was not instant as it had been prior to the iOS upgrades.


So until yesterday things were still not working.


Then I did the following:

  • switched off iCloud again on all devices.
  • deleted all notes on the iPad, MBA and deleted any notes in the 'recently deleted folder'.
  • logged into the iCloud account to access Notes via the browser and deleted all notes/folders - including notes in the recently deleted folder.
  • The only notes left were the 480 notes I'd transferred to the 'On my iPhone' folder on my iPhone. If you don't have this option in Notes you have to go to Settings/Notes and switch it on.
  • Then I did this (this is what I think resolved the issue). I went to Settings/Passwords & Accounts/iCloud/iCloud/Manage Storage - and I looked down the list to see how much data Notes had stored in iCloud (obviously it should be zero as I had deleted all Notes out of iCloud). It was 2.2GB - ranked 5th after iCloud Drive, Photos, Messages, Backups. Obviously something was jammed in there.
  • So I swiped left and the option comes up to Delete Data. I hit that option and I think it says 'This will delete all Notes in iCloud and on you iPhone' - I say yes or OK or whatever it asked. It didn't delete the Notes I had 'On my IPhone' - but I guess it deleted whatever was stuck in iCloud.
  • I waited for 30 minutes. Then switched on iCloud on my phone, and tested making notes on my phone, and in iCloud via the browser and it all synced immediately. I then added my iPad - and the same - all synced immediately - then added my MBA and notes synced immediately between all four. I then copied a folder from my 'On my iPhone' folder - to the iCloud folder - and it immediately synced the folder and all the notes it contained between all my phone, iPad, MBA and iCloud. I then copied all the folders - and all other notes have now synced between all devices. Each account has 480 notes.
  • If you are going to follow these instructions the only thing I would do differently is use my MBA to hold all the notes in the 'On My Mac' folder. If you don't have this folder you have to switch it on in Preferences. It is easier to use a mouse to move folders around.


I'll report back if I have any problems, but it seems I have resolved this issue.


Good luck all.

Similar questions

537 replies

Oct 18, 2019 9:34 AM in response to Timioso

I created a temporary workaround; on my computer I went to my iCloud account to look at notes there. I then open my Notes app on the computer and copied the note that I needed to sync and created a new note in the iCloud notes. This immediately downloaded to my iPhone and my iPad. Hopefully, this will only be a temporary necessity.

Oct 18, 2019 9:57 PM in response to mdeonte

Unfortunately, this trick didn't help me.


MacBook Pro @ 383 notes

iPad Pro @ 378 notes

iPhone Pro @ 379 notes

iCloud @ ??? notes (doesn't seem to provide a count)


Apple really screwed this one up. Worse, my handwritten notes prior to iOS13 are GONE. I called Apple about this and they self-escalated me to support management and engineering. This is a fiasco.


I lament the notion of going to Microsoft OneNote, which our company mandates we use. At this point I think I need to find another note taking tool.


Apple Note is, simply put, unable at this time.

Oct 18, 2019 11:46 PM in response to G4Monster

'Multitask'


That's it, at least for me it works now without powering down the iPhone:


-Add or change a note on my phone: nothing happens in iCloud, and therefore on iMac.

-Power iPhone down and up again, open Notes: near instant update on iMac.


Thanks to previous mention of 'multitask' I tried going to the home screen and 'shutting down' (swiping up) Notes on the iPhone after changing a note, then opening it again (from the home screen), and within seconds the iMac got refreshed.


Thanks for the workaround.

I need to do this after every single change on the iPhone though, while changes made on the iMac show up almost instantly on other devices.


Maybe a push/timed sync setting somewhere?

Anyone?


PS: On Reminders, I re-installed it on iOS, removed the Family list a while ago (it's still gone), but the problem (uploading from iPhone to iCloud) remains.

Oct 19, 2019 3:41 AM in response to smccorkle13

There are so many CloudKit errors in the Console... I've worked with CloudKit and "Asset File Not Found" could be referring to a CKAsset, which is typically some sort of attachment...


Error pushing in account ID 675...: <Note 3ED0FB15-E233-4B60-970A-F1A9254D3A8A changeTag=j1b> <CKModifyRecordsOperation 192DEA598575F2EB group=<CKOperationGroup 3CDFC32282483BDC quantity=7 expectedReceiveSize=1 name=SaveChangedObjects expectedSendSize=1> isExecuting=1 databaseScope=Private>: <CKError 0x600003a7bed0: "Asset File Not Found" (16/3002); "open error: 2 (No such file or directory)">


Potentially there are some modify notes operations which are failing, and causing the entire batch of changes to fail :


Partial error for modify operation <CKModifyRecordsOperation 192DEA598575F2EB isFinished=1 group=<CKOperationGroup 3CDFC32282483BDC quantity=7 expectedReceiveSize=1 name=SaveChangedObjects expectedSendSize=1> databaseScope=Private duration=0.7385960817337036>: <CKError 0x600003901170: "Partial Failure" (2/1011); "Failed to modify some records"; partial errors: {


3FE8933E-B177-4696-918E-D5462847F41D:(Notes:__defaultOwner__) = <CKError 0x600003901860: "Asset File Not Found" (16/3002); "open error: 2 (No such file or directory)">


3ED0FB15-E233-4B60-970A-F1A9254D3A8A:(Notes:__defaultOwner__) = <CKError 0x600003a78840: "Asset File Not Found" (16/3002); "open error: 2 (No such file or directory)">


_f2dafdb52687dc1d4ea74e4967320476:(_defaultZone:__defaultOwner__) = <CKError 0x600003aacc00: "Internal Error" (1/5000); "Failed to sync user keys">


... 5 "Batch Request Failed" CKError's omited ...


}>


The failing operations seem to be related to attachments. I know that before an attachment is uploaded it needs to be written to a local file, and it seems reading/writing to that location could be part of the problem?


RegisterItem exited registration with error: Error Domain=com.apple.mmcs Code=39 "Unable to register itemcom.apple.mmcs/39(CKInternalErrorDomain/3002)"

    Error Domain=com.apple.mmcs Code=39 "Opening the readerWriter failed. CKInternalErrorDomain/3002"

        Error Domain=CKInternalErrorDomain Code=3002 "open error: 2 (No such file or directory)"

            "NSFilePath" = "/var/folders/qw/mx8xdnr529jc39qlx7rjw0fw0000gn/T/com.apple.Notes/com.apple.Notes-TemporaryAssetFiles/EA85C22F-ABF4-4DF8-AFD2-AA4B1E1F6754"

            "CKErrorDescription" = "open error: 2 (No such file or directory)"


After a certain type or number of errors CloudKit will return a "retry after" value, telling Notes to wait for a number of seconds before attempting again. I've seen this value in the console at ~ 1500 seconds, which is 25 minutes. So that potentially could account for some of the delays.


It's really futile to try and debug their stuff...


Does anyone know if this affects ALL users, or are we unlucky? Does anyone have a friend you can ask to test it? If it affects all users, this is a REALLY bad issue...

Oct 19, 2019 8:27 AM in response to jochenfromkiel

My Notes started syncing a couple of days ago, like normal. Use Notes extensively and the only thing that I did that I can tell that worked is that I took the one machine that I had on Catalina, out of the equation. That fixed it for me.


I still believe this is an Apple server issue and will only be fixed completely by Apple.


Off topic but lends to my Apple server issue theory, I have "unfollowed" this topic several times in the past couple of days. For whatever reason, I think it is Apple servers snafu, I can't get the "unfollow" to stick. :(

Oct 19, 2019 8:33 AM in response to CamaroSSguy

Ha, same experience here - have unfollowed several times, and it keeps re-following me and sending me email updates. Yet another Apple server issue I guess!


I’m in the process of switching over to Google products as a result of this mess. Never thought I’d go back, but at the end of the day, I think a cloud-first platform is the way to go and the way the future is headed. To me, Apple is breaking now precisely because they’ve tied their technologies to their products so much that as the products and platforms become more complex, they begin to fall apart. I want to be able to share folders, notes, photos, etc with my wife and Apple’s just not cutting it at this point. Notes is just one part of the issue.


Are others feeling the same? For example, Google Photos gives me the option of seeing and auto-adding all of my wife’s photos to my own library...Apple doesn’t offer anything close!

Oct 19, 2019 9:39 AM in response to smccorkle13

For me nothing of the workarounds really worked. Sometimes closing notes from multitasking worked,but not always. I sign out from icloud and signed back but nothing happened. Either iphone or ipad had problem syncing. Icloud web page is an alternative and always syncs. But it’s not practical from mobile device...i also tried with airdrop but again one device doesn’t sync. The only thing I didn’t tried is deleting family reminders.

Oct 19, 2019 10:04 AM in response to Pkechicago

This certainly is causing me to find alternative solutions now. It used to be that you could rely on Apple. I’m, frankly, worried that if they can’t manage notes how can Apple be trusted now to manage Photos and my iCloud Drive. I’m very concerned. I’ve already lost my hand written notes.


I use the iPad as a hockey coach to draw up practice plans. They are gone. Sad. Worse, even when drawing up new plans on Thursday last week they didn’t appear on my Mac so I couldn’t print them on work’s printer. I had to AirDrop the note from IPad to macOS to print since work doesn’t support AirPrint.


Steve Jobs is rolling over in his grave. Sad. Very sad.

Oct 19, 2019 10:32 AM in response to smccorkle13

I just called AppleCare support this morning and explained the situation to them. They put me on hold for a bit to discuss with some folks. They came back and asked me to go into Settings > Internet Accounts. Click on iCloud and uncheck Notes and check it again. After notes repopulated on my macOS, we tested it by creating a new note and everything was syncing again on my iPad, iPhone and iCloud.com. In the process of doing this, I did lose some of my notes typed in on my Mac prior to the call so just make sure it's on iCloud.com before you try this. I'd also make sure all your devices are on the latest versions.


Again, the key thing here is unchecking and checking the Notes check box. I've done that before but this time it worked. I think between the recent software updates it just needed a bit reset. Also I'd start with your macOS machine. Good luck!


Notes not syncing or uploading to iCloud After iOS 13 Update

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