macOS Catalina TV app not showing my iTunes library

Agreed. I have Catalina on two devices and have the same problem. Called Apple Support - really just to pressure the engineers. The supervisor noted similar issues being reported but no mention of large libraries (which I have) so I was careful to mention that.

This problem is now affecting the TV app on my Apple TV 4K. I navigate to the Library tab and the wheel spins for a few minutes before returning the message “You haven’t purchased any TV Shows or Movies”. Search, Browsing, and Up Next work fine - showing items previously purchased as playable. I can also still open the old iTunes Movies and TV Shows apps to browse my purchases library.

So now the TV app’s Library tab only works in iOS for me now - and fails on macOS and tvOS.

I have this exact problem. Additionally, iTunes in Windows suddenly "can't connect you to your library." Note: this is only for video content. I can see and download purchased music content from the library in Music (Catalina) and iTunes (Windows.) I have been in contact with Apple support several times in the past few months, and no answers yet (the upper level techs were all "we don't know.") Incredibly frustrated that this hasn't been solved (and 170ish people have clicked the "I have this question too" button.)

Ankush:

Went through that process twice, both times telling them I was sure it was server side and also that it seemed like a timeout (due to trying to download a long list of purchases and authorizations.) Never got anything back. :-(

I haven't heard anything other than a "waiting on engineering to get back to us" e-mail from Apple exec relations yesterday since my call last week with the Apple product specialist who collected my logs. I find it at least semi-reassuring that they are following-up on an open escalated issue. However, I don't expect any serious traction until after the new year.

Same for me except it now looks like when I download content on MacOS the meta data (such as the iTunes Extras link) comes down with my purchases. Earlier I couldn't figure out how to get to the Extras content. It's a pain but, if I download first, I can now get to that content on MacOS. I think this is a slight change in behavior (downloading the meta data) but I'm not 100% sure when it changed.

Otherwise:

• iOS shows my library (iPhone XS Max version 13.3)
• iPadOS shows my library (iPad Pro 10.5 version 13.3)
• macOS TV app does not show my library (iMac and MacBook version 10.15.2)
• tvOS does not show my library (Apple TV 4K version - 13.3)
• Apple support engineer does not respond to requests for status update

Please keep the status updates coming. It's good to hear whether others are getting any traction on our issue.

Another issue not being able to access my library, is that I can't just go into "purchased" and download just a single episode of a tv show. The only option is to download the entire season.

Because when you go to Account>Purchased. It defaults to movies tab, so if you switch it to TV Shows, you are unable to sort them by "all" like I was able to with previous builds of itunes. I've provided a picture, as you can see no options to download a single episode.

You can at least search for the name of the TV series to reach the show's detail page. Unfortunately, I see no way to download individual episodes here - only individual seasons.

The macOS Catalina version of the TV app is a user experience mess. Another example of this circuitous headache is that the "Up Next" list on the "Watch Now" tab lacks any way to "View Details" for an item or "Remove [an item] from Up Next". Again, we have to search for each title by name to view details and we have to toggle "In Up Next" to remove an item from the Up Next list.

Thanks for the update, glad they've said something.

I've been having this issue on PC's as well. Even have tried multiple VMs but no luck. So I'm skeptical an update would fix this issue. I'm just thankful I am not having this issue with the Apple TV or we'd all be pretty enraged!

Some good news - I just launched the TV app in macOS Catalina 10.15.2 and went into the Library tab. I saw this:

On the down side, Apple TV/tvOS still hangs and eventually times out, reporting: "You haven't purchased any TV Shows or Movies".

Just want to let everyone know my library just showed up in my TV app for MacOS Catalina 10.15.3!

Everything is great. I had 1,000s of films and TV shows that haven't appeared but now everything is showing up in Catalina again!

I installed 10.15.3 last week and like everyone, tried immediately with no results. Saw these posts yesterday and was hopeful, flipped open TV on all my Macs.....still nothing. Left the app open for a few hours....nothing. I have 3500 purchased films and 250 purchased TV series, so hopefully it will still happen, but still disappointed. :-(

Mine just started working randomly! I did not even update to the newest update! I've had exactly the same issue as you all, have posted about here since it first started with the initial Catalina update, and my library has appeared IN FULL without me doing anything just this moment! Anyone else???