macOS Catalina TV app not showing my iTunes library

Tad, I'd go further and say what the whole shopping experience is significantly downgraded. It's confusing, lack clarity and even options. It could be solved by just enabling "regular iTunes store" entry like Music.app have.

Terrible.

You posted that comment nearly a month ago so just wondering if any news. Was SO hopeful that the Catalina update would help but it didn't (at least not for me). I initially downloaded Catalina a couple weeks ago now and regret it massively! Got my first Macintosh in 1994 and I've been with Apple since, but after this fiasco, seriously questioning my next purchase if this isn't addressed soon.

I concur. I actually said something like that to the "senior level" guy I was on the phone with for 4 hours and I asked why they didn't just leave well enough alone. The reply was that things are always changing, but Apple should adopt a "don't fix what's broken" philosophy. I LOVED iTunes for TV shows as I'm all but bedridden dealing with brain tumor symptoms and this is my main source of entertainment. Now it's nothing but frustration. My Wish List is gone (can't even find it if such a thing still exists, maybe they discontinued it, who knows) and I ALWAYS surfed the "Latest Episodes" section each day to get the previous night's episodes. It made it easy to find and also introduced me to new things I didn't know about. Thinking of switching to Amazon Video for good if they don't reverse this or somehow make it more user-friendly. Although I did feel that the people trying to help me on the phone were concerned about my difficulties, and they were super polite and tried their best, they didn't seem to care about customer feedback AT ALL. It was more about "let's fix your problem" but not so much "What could be done to prevent the problem from arising in the first place?"

What's not the same thing. I for one love HD, like for 4K, and would want to get rid of SD in my library. The sad thing is, not everything I wanna buy (or own) is in HD. [Scrubs] or Stargate SG-1 for one do only have later seasons in HD. I don't wanna pay for SD quality. But if I press [buy seasons] in the new and shiny TV.app store it shows list of seasons with prices/purchase buttons. So, I don't know what quality each of them. That's an issue. Big one.

I noticed the new Lion King is not in 4k, surprising. But, I am going to assume, the download quality will not obey the preferences, where you choose good, best, or whatever. We are all going to be buying the HD versions, but appletv will test our band width and send what works.

@livingthelava - so are you saying that if I create another admin account and login as myself in the TV app, it will reset something on the server-side and then all of my purchases will show up in the TV app's Library tab?

My accounts behaved identically as well. This makes me wonder if my old MacBook Pro, which I replaced with this one I'm currently using earlier this year, would have this same issue. I think I may boot it up & update it just to see if it's the library size. Has anyone done this and had a better/different outcome?

I think I am having a similar issue. Mine started where the Imac was giving me constant notifications to log into icloud . I kept doing it since catalina came out but it seemingly didn't log me in. This past weekend I finally got it to really log in and my entire documents folder that is usually on the menu bar got deleted and an icloud documents folder icon there, with links to my old documents folder contents that didnt load when clicked on. I have also been using the tv app on my phone to watch tv shows and movies in my library up until this past weekend and now get a "error loading content" yet i can see thumbnails for the shows and the descriptions and titles are there, they just wont play. These are only files I have stored on my computer that I have put there from DVDs etc. I am going to check when i get home to see if it deleted these files like it did to my documents folder.

After having my documents folder deleted twice, I fully gave up on using the iCloud. I pay for 100gb for 1.99 a month from google. Hate saying that, but, it was to easy to loose my documents folder.

Thanks for the tip. I'm seeing something similar:

error	18:41:19.705867-0500	AMPLibraryAgent	**ERROR**: CloudSyncConversation::DoSync() failed! Client:iTunes TV Store Purchases status:11444
default	18:41:19.732594-0500	AMPLibraryAgent	Flushing queue ccp:iTunes TV Store PurchasesAssetDL -
default	18:41:19.797316-0500	AMPLibraryAgent	Flushing queue ccp:iTunes TV Store Purchases -
default	18:41:19.797420-0500	AMPLibraryAgent	Shutdown ccp:iTunes TV Store PurchasesAssetDL -
default	18:41:19.797533-0500	AMPLibraryAgent	Shutdown ccp:iTunes TV Store PurchasesAssetDL -
default	18:43:20.037265-0500	AMPLibraryAgent	Started up ccp:iTunes TV Store PurchasesAssetDL 

Following the steps you laid out, I was able to get this on my MacBook Pro, and found the same thing! I also found something with a red dot next to it about an invalid port, whatever that means, but I have zero idea if it's related. Technology goes WAY over my head, so it may be something totally unconnected to this issue, but thought I'd mention it in case anyone out there reading this is much smarter than me in this department and finds that info useful in any way.

I updated for the same reason. Consider yourself lucky you only wasted 30 minutes - I spent 1 hour once and FOUR hours another time and nobody had answers. There is no solution yet, so staying on the phone with them is pointless.

I wonder if it is worth going to genius bar and just complaining so they make a fuss of it there to apple. Probably not but I am so ****** off right now. I have over 600 movies and hundreds of tv shows all with multiple seasons. People have spent thousands on all these to own and have it be available to them......

If you read through this thread you would know that only worked for one person. The rest of us tried that and had it fail, except one other person who actually had even more problems when they did that.