Delay in receiving Whatsapp and Wechat messages after iPhone 5S to iPhone 8 Plus upgrade (WiFi issue?)

I just upgraded my wife's iPhone 5S to 8 Plus.  I used the Backup and Restore options in iTunes to transfer her apps and data, and after transferring the SIM card to the 8 Plus the phone appeared good to go. 

However, there is now a delay (1-10 min) in receiving most of the WhatsApp messages.  With the old 5S, when her friends sent her messages, they would see two grey ticks with 1-2 seconds.  Now with the 8 Plus, it could take up to several minutes before she sees the message (i.e. going from 1 grey tick to 2 grey ticks).  This was never an issue with her 5S.  She has similar issues with WeChat as well.


Nothing else has changed - it is the same home WiFi and her phone is in Airplane mode.  The new 8 plus is running the latest version of iOS, WhatsApp and WeChat.  The fact that this is happening for *both* Whatsapp and WeChat seems to suggest the new 8 Plus is the issue. We have already tried to "Reset Network Settings". I don't know if this is a hardware or software issue. Then this morning, I found that she couldn't access the internet with the 8 Plus, and we had to "Forget" our WiFi and set it up again in order to access the internet. I don't know if the two issues are related. I know that our WiFi is fine because my old 7 Plus was fine.


Does anyone have any suggestion? It is so frustrating because my previous iphone-5-to-iphone-7-plus upgrade was entirely problem free. I am considering returning the 8 Plus all together.

iPhone 8 Plus

Posted on Oct 8, 2019 9:04 AM

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3 replies

Oct 8, 2019 11:00 AM in response to razmee209

Thanks for the reply, razmee209. I understand your point, but the fact that *both* messaging apps stop working normally seems to suggest that the issue is with our new 8 plus - either hardware or software related. Our old 5S and 7 plus are still running iOS 12, and both WhatsApp and WeChat are working flawlessly. The 8 plus is running iOS 13, but I am using the same WiFi connection as the other two phones. I am interested to see if anyone else has experienced a similar situation.

Oct 9, 2019 7:36 AM in response to DNDC

After trying all sorts of solutions - uninstalling/reinstalling the two apps, turning off/on airplane mode, switching WiFi connections, updating router firmware, resetting Network Settings, etc. - I finally found a way that solved the problems of 1) WiFi stopped working after locking the phone for an extended amount of time and 2) Delayed WhatsAapp and WeChat messages. In the end, I had to "Reset All Settings":


Settings -> General -> Reset -> Reset All Settings

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Delay in receiving Whatsapp and Wechat messages after iPhone 5S to iPhone 8 Plus upgrade (WiFi issue?)

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