Since installing Catalina yesterday, multiple crashes from userspace watchdog timeout

Since I installed Catalina yesterday, I have had around five crashes with the error:


panic(cpu 6 caller 0xffffff7f8879cad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 140 seconds


Any solutions. iMac Pro had been operating fine before update. Only apps running at the time were Chrome and TimeMachine backing up to a Drobo 5N2 (plus of course background apps like Google Backup and Sync, Dropbox, etc).

iMac Pro

Posted on Oct 8, 2019 9:20 AM

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Posted on Apr 14, 2020 1:23 AM

I solved! it was enough to start the PC and press cmd+R and keep it pressed until a screen appears to reinstall the operating system. I chose to reinstall it, and it was the correct choice, I have not lost any data, simply reinstalled the OS from the beginning. After 45 minutes the OS is back to 100% operational, it restarts and shuts down regularly, I don't tell you how happy I feel! try it too. i follow this instruction:

<< (Restart, while holding Command-R)

If you can, run Disk Utility, and try a Repair Disk.

If that completes with no problems found, Quit Disk Utility, which will return you to the recovery menu.

Then, you will likely want to Reinstall OS X. It will use your internet

connection to download the system, then will continue with the

reinstall. You won't lose your own files and apps, but the reinstall

will simply reinstall the system in place.

Assuming your boot drive is still good, that should fix your kernel panic issue. >>


Link: https://forums.macrumors.com/threads/panic-cpu-2-caller-error.1961380/




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577 replies

Dec 15, 2019 8:56 PM in response to MegaJustice

Previously I had been having the crashing problem as reported by you above. I am NOT using a 2nd monitor. I have a Late 2105 IMac 5K with 32 Gig memory and a 2 TB Fusion Drive. Memory was upgraded after purchasing the unit from an Apple Dealer but it had all worked fine until the I upgraded to Catalina. Apple support had me down grade from Catalina to Mohave. Downgrading worked but I saw that Catalina was now at 10.15.2 so I thought I would try the upgrade. I hoped Apple got the problem fixed.


Unfortunately, I have had 2 crashes this evening. I started experimenting with Side Car which is when the first crash happened. With Side Car not activated the crash still happens.


I am afraid the problem is not resolved yet for me.


Richard

Dec 16, 2019 5:24 AM in response to LordLobby

Yeah, I can see that right now. And find it bottom drawer not to fix such extreme bugs for weeks and months although the support forum fills with messages. It's really an absolute cheek. And I wonder why it is not recognized in the beta versions.


The error is not reproducible and has nothing to do with Sleep Mode or Screensaver. Because my crashes always came in the middle of working. But I found out two things.


1. for me the virtual machine was in the cloud because it was automatically created in the folder "documents". And every time the cloud wanted to upload the file, nothing worked with Windows anymore. I don't know if it has anything to do with the guard dog crash. I took the virtual machine out of the cloud and Parallels and Windows are running stable again.


2nd Since I have the Quicktime video in the continuous loop running, I have no watchdog crashes anymore. But it's completely nonsense for me.


Dec 19, 2019 11:11 AM in response to LordLobby

I have been having the crashing problem too. I am in safe mode now and for 1 day and 15 the system has not crashed. There are two applications that I need to use on my iMac - both use Java as the underlying language. I also have a 2019 MacBook Pro with the Developer's version on the Catalina OS. I have never had the problem on my 2019 MacBook Pro.


Apple support helped me downgrade the OS on why iMac 5K ( Late 2015, 32 Gig Fusion Drive) which Apple replaced the Hard Drive and the wireless card in an attempt to solve the problem before it went out of warrantee. The hardware replacements did not fix the problem. Safemode and Mojavi work fine with the Catalina OS.


Is it possible that Java is not updated to the right version in order for my Java based apps to work properly?


Are you using any Java based applications on your machine? Is it possible that these are causing the problem?


I have a call into Apple Support again so we can try and reinstall parts of Catalina. Now that we have seen that Safe Mode seems to work for a long period of time.

Jan 28, 2020 9:22 AM in response to benM3

benM3 wrote:

Anyone know if Apple ever acknowledges these issues, or if we'll just have to wait to see that it is fixed in an OS X build?

If they don't, do we just continue to beat this dead horse and bump the thread while crossing our fingers?

You are barking at the moon. I've been told by Apple that Apple does not look at these forums. Only way to make any progress is to ring them. A lot.

Jan 30, 2020 11:23 AM in response to ProfessorScott

The exact problem is happening to me constantly. I have a MBP 16" (AMD Radeon Pro 5500M 8 GB, Intel UHD Graphics 630 1536 MB) with MacOS Catalina. At work I connect it directly (no dock) to two 4K 27" LG monitors and whenever the Mac goes to sleep it crashes! Now at home I only have one 4K 27" monitor and it hasn't yet crashed, so I am assuming that this may be related to connecting to two monitors. Also it definitely is the video driver's problem or maybe even the graphic card itself.

Jan 30, 2020 11:53 AM in response to DemonHorn

I have an MBP 2018 13“ and it is even happening to me without being connected to a display. Most of the time it happens when I change the virtual desktop swiping left or right. WindowServer freezes, recovers, if I stay on the same screen it seems to work, moving to the next screen freezes again. This happens for about 2-3min until WindowServer gets killed and I find myself on the Login Screen.


Crash reports and Stack trace looks exactly the same as with the here reported issues.


tried everything, nothing worked, even updating to the just released OSX update had no effect

Feb 12, 2020 5:35 AM in response to star-affinity

star-affinity wrote:

I haven't seen the crash since 10.15.3 either, but maybe just luck so far? Anyone still seeing the problem have the possibility to try the 10.15.4 beta that's now also available to the public?

I've seen uptime of 10 days without a crash with the .3 release. I've also experienced 4 idle panics in one day with the same version.


If comment about the second thing, my post will be removed 🤷🏽‍♂️.

Feb 17, 2020 11:59 PM in response to DOL_Mark

I don't think it's about keeping the GPU's busy - it's likely more about a bug in security mechanism Apple is implementing in the lower layers of GUI manager (WindowServer).


This is just my hypothesis: There is a bug somewhere that's related to the operation of external monitors in Mojave / Catalina.

Once a certain condition is met, some kernel level module goes out of control, eating up kernel resources and then crash the whole OS.

Something in QuicktimePlayer (HDCP related?) or terminal.app so just happens to prevent the condition from occurring.


Hope someone has a case open with Apple, working on it.

It seems like a simple petty error on Apple's side.


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Since installing Catalina yesterday, multiple crashes from userspace watchdog timeout

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