You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

old_salt Author

Level 1

15 points

Catalina's Music App: Maybe your app is broken, too?

After 'upgrading' to Catalina very early this morning (October 8, 0800 hours), the Activity window in the 'new' Music app says "Cloud Music Library: Gathering information about your library." The task is supposedly finished, with the blue circle closed/filled. But it never... finishes.

Also, if I try to actively play a song, I'm asked to log in to my Apple ID. Which I've done. Over and over. And I still can't actually use the app. Running on a RAM-maxed iMac, using very fast biz class broadband, so I know it's not the hardware or 'net connection.

This is the fix for iTunes? Anyone else having issues like this?

Posted on Oct 8, 2019 12:01 PM

Top-ranking reply

Vancouver22

Level 8

36,818 points

Posted on Oct 8, 2019 2:55 PM

Sign out then sign back in

look in Music Preferences to be sure Sync Library is enabled

Quit the music app and restart Mac

View in context

Catalina's Music App: Maybe your app is broken, too?

Similar questions