Catalina bricked my 2015 MacBook Pro. What to do now?

I’ve just “upgraded” to Catalina.

My laptop is now bricked.

All I get is the “folder?” logo or nothing at all if I try “option” or “command R” on boot up.

What to do now?

Posted on Oct 8, 2019 12:06 PM

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Posted on Oct 12, 2019 11:48 PM

I have had the same problem. I’ have made a telephone call with the apple support and they coached me how to get back mojave. This was a bitcomplicated. First they downgrade me to the first mac os when I bought my laptop. Thereafter they sent me the link to update to mojave. You must do this by that link; [because when you ckick on update (only) the system wil update to catalina.] This works!

After this I used my time machine backup to get back my contents. Now it works fine again. With thanks to apple support.

210 replies

Oct 9, 2019 4:59 AM in response to rkcomp

Hey, me too. 2014 MacBook Pro 13. Same exact issue. It seems the update must have corrupted the firmware on the logic board since it no longer recognizes key combos. I had a call with Apple support last night. Couldn’t get anything to work. He said it was a hardware problem not caused by the update. But I don’t agree at all. My computer was perfectly fine until I attempted to install Catalina.

Oct 12, 2019 2:08 PM in response to rkcomp

Hi, i have the same problem.

After the genius, like me, had done all the shortcuts, he said it might be the logic board. I can't imagine that, after all, the iMac has been running smoothly since 2014.


The Genius replied to my question what it would cost to replace a Logic board "about 700€". That's a bit much for just starting the installer for the official Catalina version.


I have written to Tim waiting for a possible answer.

Oct 12, 2019 10:14 PM in response to guzzy92fs

At this point there is nothing else I can do. Today at the Apple store they did not seem to want to believe that the software was doing this. I mentioned multiple times that this is not restricted to my machine, and that there are lots of others having this issue as well. They more or less just shrugged their shoulders, told me it would be $475 to fix my computer.


I am really upset that just because these devices are a few years old, they seem to refrain from testing certain functions of software upgrades on them.. When someone buys a Mac, they do so because they are supposed to last many years. I will update here if I manage to learn anything new, but I am not incredibly hopeful at this point. Please do the same, I would be interested to hear what they tell you, and I am sure everyone else would be too.

Oct 12, 2019 11:42 PM in response to rkcomp

I seem to be lucky as I only have a bluetooth and wifi radio problem. It consistenly disconnects and reconncts and bluetooth devices will no longer stay connected. these devices all working fine before the upgrade. I did notice the Catalina upgrade seemed to take an inordinate amunt of time to restart and then shut down and I had to do a manual restart. I have a 2014 15" MacBook Pro. I dare not upgrade my Mac mini. What a mess. This is the first time I have upgraded without waiting a couple of months. Never again. Apple I have bought 5 computers over the few years. Daughter, wife, work office etc. I am feeling unloved.

Oct 14, 2019 12:31 PM in response to rkcomp

Quite funny you mention that, as I recall an Apple support advisor saying that had I purchased the laptop from Apple directly, I could have proceeded further under consumer law. Sadly I purchased it from Curry’s but they’ve taken it in under the pretext of consumer and said that anything other than liquid damage will be regarded as a manufacturing defect and repaired if “economically viable”.

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Catalina bricked my 2015 MacBook Pro. What to do now?

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