Sending video/ WiFi cellular issue

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Level 1

11 points

Sending video/ WiFi cellular issue

When I go to send a normal 1 minute video filmed on my iPhone XS MAX to someone on iMessage over WiFi connection it questions me and asks me if I want to wait until I am connected to WiFi as it’s a large file and could use a lot of my cellular data (see picture) Even if I turn cellular off it says it and all my videos are sent at such a low resolution they’re hardly visible by the time they arrive at the other end. Has anyone got any ideas as to what’s going on?? I cannot seem to rectify this no matter what I do. Cheers.

iPhone XS

Posted on Oct 8, 2019 3:27 PM

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Answer 1

chris_g1

Community Specialist

Oct 10, 2019 3:15 PM in response to Hodgheg

Hello Hodgheg,

Thanks for posting to the Apple Support Communities. It sounds like this message keeps appearing even with cellular data turned off for sending videos. I'll do what I can to help.

Here are some suggestions:

You are correct that this message will display when sending large amounts of data. Check Settings > Message > Low Quality Image Mode is turned off.
Another setting to check is Settings > Cellular > Cellular Data Options and turn off Low Data Mode.
Restart your iPhone, iPad, or iPod touch

Cheers.

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Answer 2

chris_g1

Community Specialist

Oct 10, 2019 3:51 PM in response to Hodgheg

Hodgheg,

That behavior might be normal. This link would explain it: Send photos on your iPhone or iPad with Messages

If you're still seeing the message, try these steps to restore software to the iPhone:

Back up the iPhone: How to back up your iPhone, iPad, and iPod touch
Restore your iPhone, iPad, or iPod to factory settings
Test the iPhone set up as new to see if the same thing happens. If it doesn't, restore the backup: Restore your iPhone, iPad, or iPod touch from a backup

If you're still seeing the same message, reach out to Apple Support here: Contact Apple Support

Take care.

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Answer 3

Hodgheg Author

Level 1

11 points

Oct 10, 2019 3:26 PM in response to chris_g1

Thank you for you suggestions, I have found both options within settings and they're both off so it can't be that. Sometimes now it's - with out saying it's going to do it - sends a iCloud link to that video to the person. But I only know that once it's been sent. Are there options for this? Cheers

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Answer 4

Hodgheg Author

Level 1

11 points

Oct 10, 2019 10:19 PM in response to chris_g1

Ok Chris, thank you for your help 👌🏻🙂

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Sending video/ WiFi cellular issue

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