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iMac keeps crashing after Catalina upgrade

I have a 2019 iMac (Core i9, 64GB of RAM, Radeon Pro Vega 48, 2TB SSD) that I upgraded to Catalina. I thought everything was working fine until I stepped away from my computer for about half an hour and came back to the log in screen; upon logging in, it said my computer had restarted. Submitted the crash report to Apple. I thought it was a glitch. Kept working, then later on, same thing happened. Stepped away, and came back to the same thing. Submitted the crash report to Apple again. Then it happened again. And again. And again. Today, same thing; computer keeps crashing, over and over and over.


I've changed nothing in terms of hardware or software between yesterday and today (or since I set up this iMac a few months ago), except for upgrading to Catalina. Under Mojave, there were no issues.


If anyone has any idea how to resolve this, that would be greatly appreciated!


Below is one of the many, many crash reports, but they all look similar in terms of it seeming to be related to com.apple.WindowServer:


iMac Line (2012 and Later)

Posted on Oct 8, 2019 5:53 PM

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1,351 replies

Apr 5, 2020 2:23 AM in response to mrbofus

I wish....

Whilst unplugging any USB-C device (monitor, external drive, Ethernet adaptor) certainly has triggered a crash, for the past four months I am reliant on just the MBP screen. I even disabled sidecar which I had been using with my iPad Pro 12.9


I am running MS Office 365, Adobe CC, and a couple of VPN clients. Sophos AV is mandated by my employer so can’t remove that but have rebuilt vanilla OS twice now and get the same issues before I have installed ANYTHING

Apr 5, 2020 2:30 AM in response to MikF

Brand new March 2020 MiniMac i7 w Catalina pre installed from UK Top 3 Apple Reseller*.

Attached brand new Display and Lacie 1TB Rugged USB C*

crash freeze crash

Update to latest 10.5.4.x

Reformat Lacie as Mac APFS

crash freeze crash


Booted from MOJAVE USB Installer

wipe HD

Install MOJAVE

Update MOJAVE

= no problems at all


QED

Apr 11, 2020 8:17 AM in response to mrbofus

I have the same problem with my Mac Pro late 2013 using Catalina. It tanks about 1-2 times a day... Time for a sledgehammer.



panic(cpu 4 caller 0xffffff7f944abad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds

service: com.apple.logd, total successful checkins since load (75520 seconds ago): 7553, last successful checkin: 0 seconds ago

service: com.apple.WindowServer, total successful checkins since load (75490 seconds ago): 7537, last successful checkin: 120 seconds ago

Apr 11, 2020 12:33 PM in response to saidts

I've been suffering under the same problem as everyone (and have posted previously here) for some time. 2019 27-inch iMac w/3.8 Ghz 8-core Intel Core i9 connected to 2 external monitors and a Thunderbolt SSD drive. I upgraded to the latest Catalina 10.15.4 "Supplemental Update" (19E287) and it seems to have resolved the problem (for me anyway). Haven't had a panic crash for days. (Fingers crossed)

Apr 12, 2020 1:01 PM in response to ObsidianAZ

Yes TM can be flakey to carry on using the same disk in Catalina, but before upgrading to a brand new OS, a user would be advised to take 2 or 3 backups including a clone and test them. (a bad backup is useless).


Then should have tested every workflow before committing to keep the new OS.


After that a new TM disk is advised.


Apr 22, 2020 9:26 AM in response to mrbofus

I'm having the same issue. WindowServer kernel panics. It happened twice within 4 minutes. While the computer was being used by my wife for Telehealth sessions, disconnecting her from her client. It's an iMac 27 inch, 5K 2017. This is after a format and reinstall, of the OS, then restoring only the users from backup. I've also pulled the upgraded 32G of RAM and have it back to it's original 8G.


Especially now, with everyone teleworking, I hope apple has a fix for this. It's essentially a paper weight, if it can't be stable for therapy sessions.

Apr 22, 2020 9:41 AM in response to Jeff McGlew

@Jeff The only resolution with consistent success is a downgrade to Mojave. Unfortunately, that does require yet another fresh install. For many of users here, the window server deadlock reproduces even after a logic board swap (basically a new computer) and with no additional software installed.


It's likely that the current shelter in place order in California isn't helping macOS development or QA efforts. It may just be best to give Catalina a miss and wait to hear if the next annual OS release addresses the issue.

Apr 22, 2020 10:58 AM in response to Jeff McGlew

If anyone else is looking to downgrade, Google turns up a number of articles if you search "downgrade Catalina to Mojave." Some of those have links to the OS downloads, but make sure to use one of the links that's on Apple's site. A third party site could have added malware to the installer.


Expect to have to make a bootable USB drive to host the bootable installer. A 16GB memory stick is sufficient, or an external USB hard drive works just as well.

Apr 22, 2020 1:11 PM in response to mrbofus

Even though I created this thread (holy crap, over 6 months ago!), I turned off the email alerts, because there were so many. And I had given up on a fix. But macOS 10.15.4 (with the supplemental update) seems to be working for me. I accidentally let it go to sleep on its own about 5 times over the past few days, and each time had a moment of panic thinking the computer was going to restart, and it's been fine! I'm probably jinxing myself by saying it, but for me, this (cautiously optimistically) might be resolved. I haven't changed anything over the past 6 months except applying macOS updates.


Hopefully macOS 10.15.4 with the supplemental update fixes this issue for everyone, or at least most of us!

iMac keeps crashing after Catalina upgrade

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