iMac keeps crashing after Catalina upgrade

I have a 2019 iMac (Core i9, 64GB of RAM, Radeon Pro Vega 48, 2TB SSD) that I upgraded to Catalina. I thought everything was working fine until I stepped away from my computer for about half an hour and came back to the log in screen; upon logging in, it said my computer had restarted. Submitted the crash report to Apple. I thought it was a glitch. Kept working, then later on, same thing happened. Stepped away, and came back to the same thing. Submitted the crash report to Apple again. Then it happened again. And again. And again. Today, same thing; computer keeps crashing, over and over and over.


I've changed nothing in terms of hardware or software between yesterday and today (or since I set up this iMac a few months ago), except for upgrading to Catalina. Under Mojave, there were no issues.


If anyone has any idea how to resolve this, that would be greatly appreciated!


Below is one of the many, many crash reports, but they all look similar in terms of it seeming to be related to com.apple.WindowServer:


iMac Line (2012 and Later)

Posted on Oct 8, 2019 5:53 PM

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Posted on Oct 12, 2019 9:25 AM

If you have the same issue as OP (the machine crashes reliably when you leave it alone for about 10 minutes, you probably have multiple external screens), I've made some progress. If your problem isn't like that (most of the comments here don't seem to be) YMMV, but I wouldn't expect this to help you.


The short version is, that I've made the crashes stop by deleting my Google accounts (and a weird looking null 'Contacts' account that was in the same list) from System Preferences | Internet Accounts. I'm currently re-adding my email addresses one by one to see if the crashing starts again. But there are thousands of mails to download, so it'll take a while before I can say whether that's safe.


I came to this conclusion by installing a fresh version of Catalina next to my main install. I couldn't reproduce the issue in the fresh install; no crashing. Then I gradually added apps and services one by one, leaving the machine alone for a while after each thing. If I came back and the session was still alive, I knew that app or service hadn't caused the problem. The crashing only started when I enabled my email accounts on that Preferences screen. Deleting them stopped the crashing (disabling them wasn't enough).


I hope this helps somebody out.

1,351 replies

Mar 30, 2020 1:26 PM in response to vonlost

Always WindowServer/watchdogd:


panic(cpu 2 caller 0xffffff7f9ca3fad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds


service: com.apple.logd, total successful checkins since load (69961 seconds ago): 6997, last successful checkin: 0 seconds ago


service: com.apple.WindowServer, total successful checkins since load (69931 seconds ago): 6981, last successful checkin: 120 seconds ago




Backtrace (CPU 2), Frame : Return Address


0xffffffa3ed3d3820 : 0xffffff801b93bb1b 


0xffffffa3ed3d3870 : 0xffffff801ba733e5 


0xffffffa3ed3d38b0 : 0xffffff801ba64e5e 


0xffffffa3ed3d3900 : 0xffffff801b8e2a40 


0xffffffa3ed3d3920 : 0xffffff801b93b207 


0xffffffa3ed3d3a20 : 0xffffff801b93b5eb 


0xffffffa3ed3d3a70 : 0xffffff801c0d2575 


0xffffffa3ed3d3ae0 : 0xffffff7f9ca3fad5 


0xffffffa3ed3d3af0 : 0xffffff7f9ca3f7e6 


0xffffffa3ed3d3b10 : 0xffffff801c066fcb 


0xffffffa3ed3d3b60 : 0xffffff801c070083 


0xffffffa3ed3d3ca0 : 0xffffff801ba22c22 


0xffffffa3ed3d3db0 : 0xffffff801b941998 


0xffffffa3ed3d3e10 : 0xffffff801b918625 


0xffffffa3ed3d3e70 : 0xffffff801b92f0d5 


0xffffffa3ed3d3f00 : 0xffffff801ba4b485 


0xffffffa3ed3d3fa0 : 0xffffff801b8e3226 


      Kernel Extensions in backtrace:


         com.apple.driver.watchdog(1.0)[EFAA17B9-A62C-30B7-9602-0BB5282EDDD6]@0xffffff7f9ca3e000->0xffffff7f9ca46fff




BSD process name corresponding to current thread: watchdogd

Apr 1, 2020 7:40 AM in response to ObsidianAZ

I have been sending crash reports since upgrading to Catalina. This has been ongoing and relatively unchanged since the upgrade. I am sure others have also been sending in crash reports too. This leads me to the conclusion that either Apple does not view the reports or they cannot resolves the issues causing Catalina to hang on nearly ALL compatible Macs.

Apr 3, 2020 1:21 AM in response to ObsidianAZ

I have just submitted my 100th crash report since I stared keeping a copy as a text file as well as sending to Apple.

Twice already this morning on my MBP :/


1:

panic(cpu 0 caller 0xffffff80096a295c): Sleep transition timed out after 180 seconds while calling power state change callbacks. Suspected bundle: com.apple.iokit.IOSkywalkFamily. Thread 0x12e42.
Failure code:: 0x00000008 00000014

2:

panic(cpu 4 caller 0xffffff7f91cb2ad5): userspace watchdog timeout: no successful checkins from com.apple.logd in 120 seconds
service returned not alive with context : unresponsive dispatch queue(s): com.apple.firehose.io-wl 

Apr 3, 2020 1:29 AM in response to mrbofus

Radeon Pro 560 in my MBP


Part of the stability of Apple products compared to WinPC is that there is a known set of hardware, so easy for Apple to test against every commercially available combination, rather than the trillions of combos of motherboard, cpu, gpu, SSD, RAM etc etc


At least on my Windows machine I can go direct to the vendor and search for an updated driver patch, or simply roll back that specific part to a known working state.


Apple products "just work", until they don't - at which point you are utterly borked.

May 26, 2020 7:59 AM in response to Chaz-Z32

Mojave and Catalina, both have constant panic and kernel attacks combined with adobe after effects, I don’t know what it is or who is to blame. A normal working day for me is 10 crashes. Spending at least an hour rebooting over and over again. I don’t want a new OS version with a Slick California name, I just want it to work. Ready to switch to windows... I spent over 3k on this top of the line iMac and it’s garbage.

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iMac keeps crashing after Catalina upgrade

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