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iMac keeps crashing after Catalina upgrade

I have a 2019 iMac (Core i9, 64GB of RAM, Radeon Pro Vega 48, 2TB SSD) that I upgraded to Catalina. I thought everything was working fine until I stepped away from my computer for about half an hour and came back to the log in screen; upon logging in, it said my computer had restarted. Submitted the crash report to Apple. I thought it was a glitch. Kept working, then later on, same thing happened. Stepped away, and came back to the same thing. Submitted the crash report to Apple again. Then it happened again. And again. And again. Today, same thing; computer keeps crashing, over and over and over.


I've changed nothing in terms of hardware or software between yesterday and today (or since I set up this iMac a few months ago), except for upgrading to Catalina. Under Mojave, there were no issues.


If anyone has any idea how to resolve this, that would be greatly appreciated!


Below is one of the many, many crash reports, but they all look similar in terms of it seeming to be related to com.apple.WindowServer:


iMac Line (2012 and Later)

Posted on Oct 8, 2019 5:53 PM

Reply
1,351 replies

Jun 21, 2020 6:21 PM in response to kit laughlin

To be clear, Photos and the background processes when syncing with iCloud was the source of my crashing. I make sure Photos has no place to create local copies of images. Whatever your process and and images locations are, protect them. I am not a professional photographer, software engineer.


I believe there is a corn job which is the source of some of the randomness. It’s connected with iCloud so I kept my primary Mac from synching photos using Photos app.


apologies for not being more clear....


Jun 24, 2020 5:02 PM in response to nani0403

Apple just deleted my prior comment because it was "off topic." This shows they do monitor their forums are aware of the issue but failing to either acknowledge the problem and/or are unable to resolve the kernel panics surrounding Catalina.


APPLE BEINGS HOW YOU ARE MONITORING THIS 88 PAGE THREAD HOW ABOUT A LITTLE CONSTRUCTIVE HELP??

Jun 25, 2020 1:50 AM in response to LD150

That’s a bummer I was hoping for some sort of solution as I have literally tried everything short of dropping my Mac off a cliff. Was going to sell it and upgrade but now I feel that it’s about worthless as I cannot sell it in good conscious knowing it’s unstable.


Guess I’ll just keep sending in the kernel panic logs and hope they are looking at them.


I even reached out to OSX daily on Twitter to see if they were aware of a solution. They just said it was a known issue and were unaware of any work around at this time. They did say if they found a solution they would post it but that was months ago.

Jul 14, 2020 2:11 AM in response to mrbofus

i have a macbook 12 2015 with m core. after update to catalina it keeps crashing. i can have 5 hard restart in a day until i give up. Sometimes question mark appeared during the start up. "yes i know you will say board fault" but why only after update, and it boot fine later.

finaly, yesterday i erase the mac disk (action of frustration) and install a fresh catalina. you know what, during the install, it keeps crashing when said "estimating time.....bla bla", over and over (just search the internet "catalina crash time estimating", you will know). after 3rd time it suddenly works and.... its been 1 day, no crash.


so i guess one option is fresh copy.. but it will be painful process too..


just make sure you erase all hdd rather than data partition, catalina partition a bit different.


cheers

Jul 20, 2020 12:59 AM in response to mrbofus

This happened to me too. Exactly the same problem started when I first upgraded to 10.15.5 - and then I was able to fix it by using the 'Combo' update.


So, this time, I started with the 'Combo' update, hoping to avoid the problem.


It was less than 24 hours before the first crash of 10.15.6 - with the same 'watchdog timer' problem as before.


In troubleshooting the previous crashes, I'd already removed any old applications, particularly .kext files, that might have been troublesome.


Aug 14, 2020 9:22 PM in response to mrbofus

I’ve submitted crash reports for this issue a dozen times or more. It happens several times per week, not when actively using the iMac, but when waking it from sleep. I have attempted a fresh re-install previously without improvement.


This is not the Apple experience I’m used to. Sort of a bummer.


Here’s my system info:


Os 10.15.6

iMac Retina 4K, 2019

3.2 GHz i7

32 GB DDR4

Pro Vega 20 4GB


No external displays attached.

Aug 27, 2020 7:18 PM in response to mrbofus

I've reported about this problem on my iMac on this thread a while ago and then stopped tracking it as nothing was really helping. But I may have some clues. My crashes were happening intermittently, sometimes going for days without crashing, and then suddenly the crashes start again in earnest and pretty much happens whenever I step away from the computer for an extended period. Sometimes the Mac wouldn't go to sleep on its own. I think it has to do with photolibraryd running. I've noticed that when the crashes are happening, my external hard drives are spinning, and when I check Activity Monitor, sure enough the top CPU loaded process is photolibraryd. I'll reiterate that my Mac is connected to 2 external monitors (one via USB-C and one via HDMI) and an external drive bay (via Thunderbolt). My Photos library is stored on one of my external drives. When I disconnect one of my external monitors (the one via HDMI), the crashes generally stop (I say generally because there were a couple times when it crashed anyway). But I wonder if these crashes have to do with photolibraryd running in the background (I assume it's syncing with iCloud when it runs) and when the Photos Library is not on the internal drive but on an external one.


2019 iMac 27-inch Retina 5K

3.6 Ghz 8-Core Intel Core i9

64GB 2667 Mhz DDR4 RAM

1 TB internal SSD drive

Catalina 10.15.6

Oct 27, 2020 4:52 PM in response to kaustab_halder

¿Its clear that this is not app specific but completely OS bug .... Any solution yet ?


Unfortunately no is the answer .


Every OS update I keep thinking maybe this time ...


Have been able to go a day or even a week end after adding a OWC dock to my desktop setup ..


Using the MacBook alone crashing multiple times daily .. Walk away from MacBook 50/50 chance its crashed .


I don't understand how a completely OS bug goes unaddressed by apple & unreported` by any of the Mac Mediasphere for a year .




Model Name: MacBook Pro15"

Model Identifier: MacBookPro14,3

Processor Name: Intel Core i7

Processor Speed: 2.8 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 16 GB

Boot ROM Version: 428.0.0.0.0

SMC Version (system): 2.45f4

Hardware UUID: 7CB8E735-28DB-520E-9579-0F5D5DE9D3E2

Free: 418.25 GB (418,246,864,896 bytes)

Capacity: 1 TB (1,000,240,963,584 bytes)




Nov 13, 2020 8:03 PM in response to CharlesStirkfoto

My new iMac had this problem from the start so I exchanged it for another identical one after a couple of weeks (at first I put it down to automatic software updates but it just kept happening several times every day) - so far I haven't had the same issue except for one random shut down overnight, I can't explain why as in theory there shouldn't be any difference between two identical iMacs running exactly the same OS.

iMac keeps crashing after Catalina upgrade

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