iMac keeps crashing after Catalina upgrade

I have a 2019 iMac (Core i9, 64GB of RAM, Radeon Pro Vega 48, 2TB SSD) that I upgraded to Catalina. I thought everything was working fine until I stepped away from my computer for about half an hour and came back to the log in screen; upon logging in, it said my computer had restarted. Submitted the crash report to Apple. I thought it was a glitch. Kept working, then later on, same thing happened. Stepped away, and came back to the same thing. Submitted the crash report to Apple again. Then it happened again. And again. And again. Today, same thing; computer keeps crashing, over and over and over.


I've changed nothing in terms of hardware or software between yesterday and today (or since I set up this iMac a few months ago), except for upgrading to Catalina. Under Mojave, there were no issues.


If anyone has any idea how to resolve this, that would be greatly appreciated!


Below is one of the many, many crash reports, but they all look similar in terms of it seeming to be related to com.apple.WindowServer:


iMac Line (2012 and Later)

Posted on Oct 8, 2019 5:53 PM

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Posted on Oct 12, 2019 9:25 AM

If you have the same issue as OP (the machine crashes reliably when you leave it alone for about 10 minutes, you probably have multiple external screens), I've made some progress. If your problem isn't like that (most of the comments here don't seem to be) YMMV, but I wouldn't expect this to help you.


The short version is, that I've made the crashes stop by deleting my Google accounts (and a weird looking null 'Contacts' account that was in the same list) from System Preferences | Internet Accounts. I'm currently re-adding my email addresses one by one to see if the crashing starts again. But there are thousands of mails to download, so it'll take a while before I can say whether that's safe.


I came to this conclusion by installing a fresh version of Catalina next to my main install. I couldn't reproduce the issue in the fresh install; no crashing. Then I gradually added apps and services one by one, leaving the machine alone for a while after each thing. If I came back and the session was still alive, I knew that app or service hadn't caused the problem. The crashing only started when I enabled my email accounts on that Preferences screen. Deleting them stopped the crashing (disabling them wasn't enough).


I hope this helps somebody out.

1,351 replies

Jun 17, 2020 7:17 AM in response to mrbofus

I have a MacBook 2018 15'.' Same thing happened to me when computer goes to sleep, but does not always happen. It started after Catalina upgrade. I am using 10.15.5. I am also using 2 external displays. and from time to time (every 4 hours) it crashes when using Adobe illustrator 2020. However sharing my screen in zoom using the external display crashes mac 100% of the time after no more than 30 seconds.





Jun 21, 2020 3:55 PM in response to mrbofus

I have a new late 2019 16" MBP (as well as a 2013 15" quad-core MBP, and a late 2018 iMac). Both the latter Macs run High Sierra, and both are 100% stable: they have never crashed. One is the editing machine (iMac); the other controls the studio.


The new 16" six-core MBP is THE most unstable machine I have ever used. It restarts automatically multiple times a day, and there is no repeatable pattern to these restarts. Definitely, this machine and/or the OS is not ready for prime time work, and that's what I bought it for. I am considering trying to return it, but I know what a drama and time-waster that will be. I am disappointed by Apple in this regard; I make a living editing video and presenting workshops (now via Zoom) and I cannot use this new computer reliably for these tasks. I have considered downgrading this machine to High Sierra—and have read about how this might be done, but it looks difficult to me. I can only hope that Apple fixes this, but iOS seems to be the priority these days. Very disappointing, I have to say.

Jun 25, 2020 1:50 AM in response to LD150

That’s a bummer I was hoping for some sort of solution as I have literally tried everything short of dropping my Mac off a cliff. Was going to sell it and upgrade but now I feel that it’s about worthless as I cannot sell it in good conscious knowing it’s unstable.


Guess I’ll just keep sending in the kernel panic logs and hope they are looking at them.


I even reached out to OSX daily on Twitter to see if they were aware of a solution. They just said it was a known issue and were unaware of any work around at this time. They did say if they found a solution they would post it but that was months ago.

Aug 14, 2020 9:22 PM in response to mrbofus

I’ve submitted crash reports for this issue a dozen times or more. It happens several times per week, not when actively using the iMac, but when waking it from sleep. I have attempted a fresh re-install previously without improvement.


This is not the Apple experience I’m used to. Sort of a bummer.


Here’s my system info:


Os 10.15.6

iMac Retina 4K, 2019

3.2 GHz i7

32 GB DDR4

Pro Vega 20 4GB


No external displays attached.

Oct 6, 2020 4:47 AM in response to mrbofus

This is really sad ....


his is not good as I am using a Mackbook Air 13inch 2015 and I recently upgraded it to Catalina latest version.


Even when the laptop is locked it keeps crashing or rebooting.


Plus when I use some tools after sometime it crached continuously.... Sometimes it will work but its worse - I had never seen this in my MAC ever since 2019 and it was smooth.


If this continues then I will have to finally oft out of MAC which i really don't want.


Can you all please relase a patch/fix for this and roll it out soon.


Apps which I was using when this happened.

  1. Garage Band.
  2. Pro Tools First
  3. Google Chrome
  4. Safari


Its clear that this is not app specific but completely OS bug ....

Oct 27, 2020 4:52 PM in response to kaustab_halder

¿Its clear that this is not app specific but completely OS bug .... Any solution yet ?


Unfortunately no is the answer .


Every OS update I keep thinking maybe this time ...


Have been able to go a day or even a week end after adding a OWC dock to my desktop setup ..


Using the MacBook alone crashing multiple times daily .. Walk away from MacBook 50/50 chance its crashed .


I don't understand how a completely OS bug goes unaddressed by apple & unreported` by any of the Mac Mediasphere for a year .




Model Name: MacBook Pro15"

Model Identifier: MacBookPro14,3

Processor Name: Intel Core i7

Processor Speed: 2.8 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 16 GB

Boot ROM Version: 428.0.0.0.0

SMC Version (system): 2.45f4

Hardware UUID: 7CB8E735-28DB-520E-9579-0F5D5DE9D3E2

Free: 418.25 GB (418,246,864,896 bytes)

Capacity: 1 TB (1,000,240,963,584 bytes)




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iMac keeps crashing after Catalina upgrade

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