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iMac keeps crashing after Catalina upgrade

I have a 2019 iMac (Core i9, 64GB of RAM, Radeon Pro Vega 48, 2TB SSD) that I upgraded to Catalina. I thought everything was working fine until I stepped away from my computer for about half an hour and came back to the log in screen; upon logging in, it said my computer had restarted. Submitted the crash report to Apple. I thought it was a glitch. Kept working, then later on, same thing happened. Stepped away, and came back to the same thing. Submitted the crash report to Apple again. Then it happened again. And again. And again. Today, same thing; computer keeps crashing, over and over and over.


I've changed nothing in terms of hardware or software between yesterday and today (or since I set up this iMac a few months ago), except for upgrading to Catalina. Under Mojave, there were no issues.


If anyone has any idea how to resolve this, that would be greatly appreciated!


Below is one of the many, many crash reports, but they all look similar in terms of it seeming to be related to com.apple.WindowServer:


iMac Line (2012 and Later)

Posted on Oct 8, 2019 5:53 PM

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1,351 replies

Nov 14, 2020 10:46 AM in response to mrbofus

Yes, have had the same issue since getting my iMac 11/2019 with Catalina.


Big Sur has not fixed the problem, which is intermittent for me, and seems to happen on shutdown/restart with external monitor attached. The specific message in Big Sur is now:


panic(cpu 5 caller 0xffffff7f8c51a3a1): "virtual bool IOAccelLegacyDisplayMachine::display_mode_did_change(uint32_t): vendor driver returns false"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/IOAcceleratorFamily_kexts/IOAcceleratorFamily-438.7.3/Kext2/IOAccelLegacyDisplayMachine.cpp:267


Has anyone had any joy fixing this, other than replacing the computer? Just want to know if it is indeed a hardware issue...


Thanks!


William

Nov 23, 2020 11:15 AM in response to CharlesStirkfoto

I am confident that it is a firmware issue. The problem is that once you update to Catalina you cannot go back in firmware versions even if you downgrade which is why the issue persist even on clean installs of prior OS X. My Mac still crashes and unfortunately was at the cutoff for Big Sur so Catalina is all I've got. Wish I would have never updated as now I feel that I can't even sell my MacBook knowing that it crashes all the time.

Nov 23, 2020 11:20 AM in response to Wills1971

I would also note that this is not an issue of incompatibility with other programs—it happened when I first got my iMac with Catalina installed. I reinstalled it, and it kept happening—but intermittently.


Both times it was with no other software installed and no peripheral hardware attached.


How many people has this happened to only with a dual monitor setup?

iMac keeps crashing after Catalina upgrade

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