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User profile for user: shenvee
shenvee Author
User level: Level 1
12 points

Catalina App Store NOT working. Downloads always WAiTiNG

The last app I downloaded from App Store was MacOS Catalina.

After upgrading to Catalina, I can't download apps from App Store anymore.


It's forever waiting...


Tried all possible ways I could find online


Signing out from App Store / MacBook / iTunes

Shut Down my Mac

Clearing cache on the internet browser / App Store folder

DNS changed / removed / edited

Killed storedownloadd & tried downloading from App Store purchase page


Issue not resolved =(

MacBook

Posted on Oct 8, 2019 6:23 PM

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Question marked as Top-ranking reply
User profile for user: sterling r
sterling r
User level: Community Specialist

Posted on Oct 10, 2019 6:13 PM

Hey there shenvee,


Thanks for reaching out to Apple Support Communities. I understand you’re having issues downloading apps on your Mac after updating to macOS Catalina. You’ve done some great troubleshooting so far and I’ll be happy to help with this.


Have you tried updating apps in safe mode or a test user account? If not, try both of these to isolate and possibly resolve this issue:


Use safe mode to isolate issues with your Mac

How to test an issue in another user account on your Mac


If that doesn’t help, trying reinstalling macOS using the steps from the following link to help you keep your files and user settings intact: 


Reinstall macOS


Even though this should not affect your data, it’s always a good idea to back up your Mac before taking these steps:


How to back up your Mac


Let us know if this helps.


Best wishes. 

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Question marked as Top-ranking reply
User profile for user: sterling r
sterling r
User level: Community Specialist

Oct 10, 2019 6:13 PM in response to shenvee

Hey there shenvee,


Thanks for reaching out to Apple Support Communities. I understand you’re having issues downloading apps on your Mac after updating to macOS Catalina. You’ve done some great troubleshooting so far and I’ll be happy to help with this.


Have you tried updating apps in safe mode or a test user account? If not, try both of these to isolate and possibly resolve this issue:


Use safe mode to isolate issues with your Mac

How to test an issue in another user account on your Mac


If that doesn’t help, trying reinstalling macOS using the steps from the following link to help you keep your files and user settings intact: 


Reinstall macOS


Even though this should not affect your data, it’s always a good idea to back up your Mac before taking these steps:


How to back up your Mac


Let us know if this helps.


Best wishes. 

Reply

Catalina App Store NOT working. Downloads always WAiTiNG

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